AutoNation Ford Frisco - Service Center

Brought our Ford Edge in on 4/1 to find cause of issue with air conditioning not cooling. No one called for status. Called on Monday to find out they would not be looking at the car until Thursday!! Th with air conditioning not cooling. No one called for status. Called on Monday to find out they would not be looking at the car until Thursday!! This was not stated when we made the appointment or at drop off. Did not hear anything by Thursday afternoon so we call and told them to forget it and will take to a local repair shop. Took it to a local repair shop that evening and had it back the next day repaired for minimal cost. Have taken three of our Fords here and have had repeat issues with long waits (days/weeks) for assessment/repair each time. Will never have repairs done again at AutoNation Ford of Frisco!! More

Their customer service is awesome. and the wait time wasnt long.and they took my car at the appointmant time. thats awesome and the wait time wasnt long.and they took my car at the appointmant time. thats awesome More

courteous, timely, and attentive. Can't think of anything else to say. So far have done a good job. Can't think of anything else to say. So far have done a good job. More

Understaffed but make the best of it they can. Unfortunate the service industry has declined. Unfortunate the service industry has declined. More

Always in and out and on with life when I have service at this dealership. this dealership. More

Rickey took care of my oil change and completed my F150 service needs that were needed service needs that were needed More

Efficient and cost competitive. Large waiting area. Free water and coffee. Have relied on this dealership since it was Bankston Ford when Frisco was a 1 stoplight town. Large waiting area. Free water and coffee. Have relied on this dealership since it was Bankston Ford when Frisco was a 1 stoplight town. More

(Well my adviser never answered the phone and never called me back.) Left truck on Monday for a recall (he didn't know about the recall and he's a FORD ADVISOR) so I call Wednesday( I had to talk to a called me back.) Left truck on Monday for a recall (he didn't know about the recall and he's a FORD ADVISOR) so I call Wednesday( I had to talk to a different advisor) said call back Friday. So I call and he's like we looked the truck and your covered by the cps program and that they were waiting for me to give the ok since Thursday and I asked for my advisor they said he was out I called him directly and left an email still nothing from him luckily the Ford advisor named Kyle let me know that that he was going to let them know to work on the truck and also recommend sparks plug change so I did it them. So I call again asking for clenton and nothing but Kyle was there and he said that the truck was ready and that my advisor should have reached out to me on Monday it's now (Wednesday) the it was ready so Kyle gets clenton and he doesn't know what other work was done on the truck so all n all my advisor was no help by Kyle was More

I got an appointment to have an extra key made for my Ford. It still took over an hour. They were unable to copy my existing key, they had to order another. The new key to copy was supposed to be there t Ford. It still took over an hour. They were unable to copy my existing key, they had to order another. The new key to copy was supposed to be there the next day. I’m still waiting to hear from the dealership that my key is at the dealership ready to me made. More

The gentleman who checked me in outside was very efficient ( I do not remember his name). Hector took care of what I wanted accomplished regarding my service. He updated me toward the end and then efficient ( I do not remember his name). Hector took care of what I wanted accomplished regarding my service. He updated me toward the end and then finished quickly at the end. Very nice to work with and within the time frame he had suggested. Very happy with the service! More