AutoNation Ford Frisco - Service Center

Scheduled my vehicle for service, attempted to add a set of tires. After several phone calls, voice mails, emails.... not a single person bothered to call back to confirm. Showed up and nobody had a clue th of tires. After several phone calls, voice mails, emails.... not a single person bothered to call back to confirm. Showed up and nobody had a clue that I had scheduled tires, for that matter, no one had an idea how their own process worked. More

Worst experience of my life and communication was nonexistent. Dropped off my Ford vehicle and when I called the Ford dealership main number at the end of the day, because no one was returning my voi nonexistent. Dropped off my Ford vehicle and when I called the Ford dealership main number at the end of the day, because no one was returning my voicemails or texts, they said it would take 4-5 days before it would even be "looked at". That information would have been nice to hear when I dropped it off!!! Gave it 4 days and still no one looked at it. Picked up Ford vehicle and brought it a local car repair shop and it was diagnosed and repaired the next morning. Never again will I ever go to another Ford dealership!!!!!!!! More

Things happened in a timely manner except for this survey it’s a pain to be honest it’s a pain to be honest More

Excellent service and no unnecessary charges or pressures for the dealer. Overall I would recommend this dealership for the dealer. Overall I would recommend this dealership More

Good communication with the service department. Fixed my truck in a day but had my truck for a week. Had to rent a car for that time but the service on my vehicle was done correct and done the firs Fixed my truck in a day but had my truck for a week. Had to rent a car for that time but the service on my vehicle was done correct and done the first time correctly. I did not have that where I went before this. I will come back here for service. 5 stars if I didn't have to rent a car for a week. More

Jeremy in service did a very good job trying to fix my slow leaking tire slow leaking tire More

The two guys I worked with at the service desk did a great job and kept me informed about the status of my vehicle. great job and kept me informed about the status of my vehicle. More

Service was great. Had a Lyft for me home and back to service department. Quick and easy. Had a Lyft for me home and back to service department. Quick and easy. More

I was there at 7 AM and the service department was open On time. The work was completed per request. The service group was friendly and the cost was reasonable On time. The work was completed per request. The service group was friendly and the cost was reasonable More

Best experience I’ve ever had on the service side. There have been other visits that have been horrible There have been other visits that have been horrible More