AutoNation Ford Frisco - Service Center

AutoNation Ford in Frisco off Hwy 121 IS THE WORST service department I have EVER dealt with. They lie to you and when they tell you they have what they need for a recall, you bring it in as scheduled service department I have EVER dealt with. They lie to you and when they tell you they have what they need for a recall, you bring it in as scheduled and then sat, oh we don't have the part or we don't have a tool to replace that part. They also had to replace a rear seat cover and told me for a year the part was ordered. Come to find out they never even ordered the seat cover. I will never use them again or recommend them to anyone. Very Bad!! More

Terrible customer service and explanation at service department. Knows there is a problem between service department and call center who schedules appointments and Lets customers get brunt of priblem department. Knows there is a problem between service department and call center who schedules appointments and Lets customers get brunt of priblem More

My experience went well, very professional, courteous and non time consuming. I picked up one car and thay dropped off the other one. non time consuming. I picked up one car and thay dropped off the other one. More

Great service and a free delivery of my car to my home after the work was done! Thank you for that! Freshly washed I might add! after the work was done! Thank you for that! Freshly washed I might add! More

I have bought and had many cars serviced. This was the best customer service l I've ever had. This was the best customer service l I've ever had. More

Tienen un personal distinguido que capta inmediatamente las necesidades de los clentes,felicitaciones gracias volveré las necesidades de los clentes,felicitaciones gracias volveré More

Service team did an excellent job taking care of my needs! They provided Lyft ride home and delivery of my vehicle when ready. needs! They provided Lyft ride home and delivery of my vehicle when ready. More

Lorraine is very helpful, provide me the lift and explained the options and recommendations, she also provided timely status updates and delivered my car home when it is done, 👏 explained the options and recommendations, she also provided timely status updates and delivered my car home when it is done, 👏 More

Friendly people,good service vary nice facilities excellent service technicians. They make you feel at home. I’d recommend them. excellent service technicians. They make you feel at home. I’d recommend them. More

Service advisor was great at keeping me updated and explaining everything throughout the diagnostic and repair. Technician was prompt at diagnosing the problem and the repair. explaining everything throughout the diagnostic and repair. Technician was prompt at diagnosing the problem and the repair. More