AutoNation Ford Frisco - Service Center

I can't say enough about this service team. I have been coming to this dealership for years for regular scheduled service as well as major repairs needed for upkeep on my 2008 F-150. Over 200k I have been coming to this dealership for years for regular scheduled service as well as major repairs needed for upkeep on my 2008 F-150. Over 200k miles and still rockin' it! Fabian has been my service advisor for the last few visits and he always goes above and beyond with attention to detail with explanations of what needs to be done to help preserve and the best pricing options for whatever is needed at that time. Never tries to push or oversell just gives you the best options to maintain your vehicle in the manner you see fit that will optimize your vehicles life. Fast and efficient for this service team. KUDDOS Y'ALL! 100% More

I don't like the fact that once a ticket is opened I have to leave my vehicle for days (over a week) before it's even looked at. I should be able to take my vehicle with me and bring it back when the dealers to leave my vehicle for days (over a week) before it's even looked at. I should be able to take my vehicle with me and bring it back when the dealership is ready to diagnose it. I really need transportation for work. Communication finally got better once I got the supervisor involved. More

I don't normally don't these if I have something negative to say but I can not this time. My car is 22 months old and have been in your shop 4 times for the same thing. Each time its we could not find anyt to say but I can not this time. My car is 22 months old and have been in your shop 4 times for the same thing. Each time its we could not find anything wrong, so this time when it was towed in the tech and I both went out and saw the car together and he agreed well there is something wrong. 10 days later you could not find out what was wrong! And the crazy part and the reason for this feedback. The last two times no paperwork was provided this time I demanded paperwork as proof it was in your shop. I brought this one from your location and have had 3 fords in the past. This will be the last Ford for all the issues and the poor service. I am just sad and disappointed, I feel like you guys are just pushing me down the road until the warranty is done. Disappointed doesn't come close. More

Cory, from the custom/speciality parts dept, was incredibly helpful in getting me a rear trailer hitch/bumper for my 17' Explorer. It definitely required a little work in to figuring out the specifi incredibly helpful in getting me a rear trailer hitch/bumper for my 17' Explorer. It definitely required a little work in to figuring out the specific parts for this job. Cory was good at communicating with me every step of the way as parts were coming in, and getting me a good estimate on labor. He was always in a good mood and caring about working around my schedule to get my car in for the appointment. Definitely look forward to working with Cory again on my future repair needs! More

This was a routine service visit that should have taken a day or two, but it took a week and the work was still not completed correctly. I won’t be back. day or two, but it took a week and the work was still not completed correctly. I won’t be back. More

In and out at the service department in record time. The staff made suggestions for savings that really kept the cost down. It’s not the closest service provider to my home but I’ll always return for al The staff made suggestions for savings that really kept the cost down. It’s not the closest service provider to my home but I’ll always return for all my service needs. The work they did was top notch! Two thumbs up! More

I arrived at 7 AM and and immediately was met by an agent. The agent pulled up my file and noted that I was there for the periodic maintenance appointment. I informed him i would would wait for the wor agent. The agent pulled up my file and noted that I was there for the periodic maintenance appointment. I informed him i would would wait for the work completion. The work was completed at 10 AM. More

Not good at all a professional work. No timing.for oil changed take 6 hours. No timing.for oil changed take 6 hours. More

Autonation Ford Frisco is a very professional and top notch team of experts. Every step of the way my vehicle was in for service they kept me informed. I was never left guessing what was occurring. With notch team of experts. Every step of the way my vehicle was in for service they kept me informed. I was never left guessing what was occurring. With a parts shortage and extended times without my vehicle Autonation went above and beyond to keep me satisfied. Need to give a special shout out to Travis Hendershott as he was the representative i was working with. He is a friendly,knowledgeable and very professional representative for Autonation. I would highly recommend Autonation Ford Frisco for service and purchase of any Ford vehicle. More

Excellent Service every time I one in. Staff is pleasant and they get my vehicle back to me in a timely manner Staff is pleasant and they get my vehicle back to me in a timely manner More