AutoNation Ford Frisco - Service Center

Have had continual issues with this dealer from point of sale in 2015 to repairs and service to date. Managements words and action never match all the way to the top of the dealership. Service employees ch sale in 2015 to repairs and service to date. Managements words and action never match all the way to the top of the dealership. Service employees change regularly as does management because they continue to hire weak people and churn them in and out endlessly. I could go on all day but that would take too long so I’ll give you my most recent experience. I was going out of town so I took the opportunity to bring my car in to check the brakes and front suspension in the car. I told my service associate to call me with what I needed to do but he never did. As the return approached I called him since he never called me and he wouldn’t take my call or return my call for several days. Finally at the last minute he called me to tell me my brakes were fine. I asked about the front end and he said they didn’t get to it and that to get a certified Ford mechanic to run diagnostics on that would be at least 7 days out so I’d need to leave the car there. (Seriously, you can’t make this stuff up.). I told him that was why I left it with him for a week? End of the day he never looked at my car at all until the very last minute after ignoring 3 call and messages from me over a 2 day period near the end of the week he had it. I left his name out because the dealers “churn ‘em in and churn ‘em out “ philosophy tells me management is doing a poor job hiring training, and retaining the right level of talent. At least, in my 6 years association with this dealership and they don’t care because after all Autonation is the largest car dealer in the nation and a public company. Just listen to the recording as you wait on hold endlessly. Seems like a conflict for a solid company and American icon like Ford. Only Ford dealership in one of Americas fastest growing and most livable cities in the Nation. Time for another store because these guys aren’t good enough to keep up as evidenced in the overwhelmed and inept employees and management that run this place. More

I'll never be back. Scam. Went in for a brake job and they never even looked at my vehicle. Took it somewhere else rotors was shot caliper was gone. Kyle and service sho Scam. Went in for a brake job and they never even looked at my vehicle. Took it somewhere else rotors was shot caliper was gone. Kyle and service should be fired. More

In Autonation Frisco, Sales works much better than Services. I had a lot of problems recently on my first service - the management of the expected date for taking the car wasn't good at all and create Services. I had a lot of problems recently on my first service - the management of the expected date for taking the car wasn't good at all and created a lot of problems for me. More

Fabio was awesome. Went to parts to price some things and the counterman there was very attentive to my needs and very friendly Went to parts to price some things and the counterman there was very attentive to my needs and very friendly More

We were very pleased with the customer service we received for the recall service on my wife's car. Although the Explorer was purchased at another dealer, we choose to continue to use this dealership received for the recall service on my wife's car. Although the Explorer was purchased at another dealer, we choose to continue to use this dealership for service to that vehicle and the Ranger we purchased at the Frisco dealership. More

Elmer was awesome! He got me checked in very quickly, explained the process very well, and had great customer service skills. He got me checked in very quickly, explained the process very well, and had great customer service skills. More

Was having problem making a reservation for a state inspection. I stopped by Bankston ford on Saturday and explained the situation to “Nick” service manager and he stopped everything he was doing, took inspection. I stopped by Bankston ford on Saturday and explained the situation to “Nick” service manager and he stopped everything he was doing, took my car to the service bay and told me he’d have it done in 20 minutes. He exceeded my expectations and took care of my inspection! Great customer service!!! More

1st of all I want to acknowledge Nick Nicholson Director of Operations/Service! He was instrumental in why this review is 5 Stars instead of a Negative 10 Stars. Our experience initially with Frisco Auto N of Operations/Service! He was instrumental in why this review is 5 Stars instead of a Negative 10 Stars. Our experience initially with Frisco Auto Nation was horrible to say the least. I won’t go into great detail about that, but my husband initially took his 2022 F150 Platinum in because of a Factory Warranty Recall & Oil Change. David dropped off his Truck February 18th, truck stayed at Dealership 3 weeks with No Communication from anyone at the Service Department. . . NON! We called several time and actually dropped by Service Department to followup and were told the part was on backorder and we could expect his truck to be there 45-60 days 😳😩. ETA Arrival of Part kept changing. . . Moving out longer. I spoke with Travis who was at that time “Service Manager”. Forget him, he was useless, which explains the reason for a Poor Service Department Response/Communication. After so many calls to Dealership I had HAD ENOUGH. You’ve heard the saying “Hail has No Fury like a Scorned Woman” well I wasn’t Scorned but Mad has hail! it is now May 24th (3months) of this crap and so I asked to speak to the head of Auto Nations Ford Frisco (left my message with Receptionist!). Really expecting nothing back!!! To My Surprise! Nick Nicholson called me back that same day in the late evening! Needless to say he got an ear full but he completely listened to our experiences and said he had been on the job 7 days and to give him a little time to get this made right. He assured me he would get to the bottom of this situation. He called back next day and said he was working on our situation with the truck and he would get this done. Now the Positive Ending to my Story! Nick TxT me on June 7th and said my husband’s truck was Fixed and ready for pick-up! Less than 10 days from my contacting Nick; my husband’s truck was ready! I can’t say enough about Nick Nicholson! He said to make sure we asked for him because he wanted to meet me and my husband when we are to pick-up our truck. Auto Nations Ford Frisco has a Great Asset in Nick. Thank You Nick Nicholson for everything. Your the Reason for for 5 Stars and I would give 10 Stars if possible! Ford Auto Nations Frisco . . . Nick is a keeper! He has done much more than just get our truck fixed but has made significant improvements/changes to the Service Department. Thanks Nick!!! More

Fabian is who I worked with and like always he was awesome from remembering my name to telling me what I needed and not spending money on things I didn't need. He is truly someone to model other servi awesome from remembering my name to telling me what I needed and not spending money on things I didn't need. He is truly someone to model other service personnel after. Great job Fabian and keep up the good work. More

Took my truck for servicing, needed repair. While there was a wait time, it got fixed and truck runs like a clockwork now. They seem to do a good work servicing your vehicle but I would be pick While there was a wait time, it got fixed and truck runs like a clockwork now. They seem to do a good work servicing your vehicle but I would be picky about selecting a service advisor. Some of them will plain ignore your calls and emails. Hence one star down. More