AutoNation Ford Frisco - Service Center

Was having problem making a reservation for a state inspection. I stopped by Bankston ford on Saturday and explained the situation to “Nick” service manager and he stopped everything he was doing, took inspection. I stopped by Bankston ford on Saturday and explained the situation to “Nick” service manager and he stopped everything he was doing, took my car to the service bay and told me he’d have it done in 20 minutes. He exceeded my expectations and took care of my inspection! Great customer service!!! More

1st of all I want to acknowledge Nick Nicholson Director of Operations/Service! He was instrumental in why this review is 5 Stars instead of a Negative 10 Stars. Our experience initially with Frisco Auto N of Operations/Service! He was instrumental in why this review is 5 Stars instead of a Negative 10 Stars. Our experience initially with Frisco Auto Nation was horrible to say the least. I won’t go into great detail about that, but my husband initially took his 2022 F150 Platinum in because of a Factory Warranty Recall & Oil Change. David dropped off his Truck February 18th, truck stayed at Dealership 3 weeks with No Communication from anyone at the Service Department. . . NON! We called several time and actually dropped by Service Department to followup and were told the part was on backorder and we could expect his truck to be there 45-60 days 😳😩. ETA Arrival of Part kept changing. . . Moving out longer. I spoke with Travis who was at that time “Service Manager”. Forget him, he was useless, which explains the reason for a Poor Service Department Response/Communication. After so many calls to Dealership I had HAD ENOUGH. You’ve heard the saying “Hail has No Fury like a Scorned Woman” well I wasn’t Scorned but Mad has hail! it is now May 24th (3months) of this crap and so I asked to speak to the head of Auto Nations Ford Frisco (left my message with Receptionist!). Really expecting nothing back!!! To My Surprise! Nick Nicholson called me back that same day in the late evening! Needless to say he got an ear full but he completely listened to our experiences and said he had been on the job 7 days and to give him a little time to get this made right. He assured me he would get to the bottom of this situation. He called back next day and said he was working on our situation with the truck and he would get this done. Now the Positive Ending to my Story! Nick TxT me on June 7th and said my husband’s truck was Fixed and ready for pick-up! Less than 10 days from my contacting Nick; my husband’s truck was ready! I can’t say enough about Nick Nicholson! He said to make sure we asked for him because he wanted to meet me and my husband when we are to pick-up our truck. Auto Nations Ford Frisco has a Great Asset in Nick. Thank You Nick Nicholson for everything. Your the Reason for for 5 Stars and I would give 10 Stars if possible! Ford Auto Nations Frisco . . . Nick is a keeper! He has done much more than just get our truck fixed but has made significant improvements/changes to the Service Department. Thanks Nick!!! More

Fabian is who I worked with and like always he was awesome from remembering my name to telling me what I needed and not spending money on things I didn't need. He is truly someone to model other servi awesome from remembering my name to telling me what I needed and not spending money on things I didn't need. He is truly someone to model other service personnel after. Great job Fabian and keep up the good work. More

Took my truck for servicing, needed repair. While there was a wait time, it got fixed and truck runs like a clockwork now. They seem to do a good work servicing your vehicle but I would be pick While there was a wait time, it got fixed and truck runs like a clockwork now. They seem to do a good work servicing your vehicle but I would be picky about selecting a service advisor. Some of them will plain ignore your calls and emails. Hence one star down. More

This was a repair visit for both ford vehicles Jena our service rep was outstanding in her expeditious and courteous manner of our issues and coordinated the repair of both in one morning. Cudos to her and service rep was outstanding in her expeditious and courteous manner of our issues and coordinated the repair of both in one morning. Cudos to her and the service technicians who got our cars repaired. Your efforts are greatly appreciated. More

My advisor, Fabian did an excellent job from start to finish. Kept me aware of the whole process. Great service. finish. Kept me aware of the whole process. Great service. More

Made an appointment for an oil change but still had to wait 2 hours, which seemed a bit long for something so simple. Additionally, they didn’t offer to wash the truck as the last two dealers have. I know wait 2 hours, which seemed a bit long for something so simple. Additionally, they didn’t offer to wash the truck as the last two dealers have. I know you don’t get a wash at the quick oil change places but they don’t charge as much either. The staff was very friendly, however. One other issue is that the Ford Pass points didn’t get posted to my account. I went to the app to note the points weren’t posted but it couldn’t find the invoice. Maybe just slow posting by Ford or the dealer. More

Jeremy was great and restored my trust in the dealership. The drive and service area seemed under staffed. What happened to the car wash? COVID is OVER. The drive and service area seemed under staffed. What happened to the car wash? COVID is OVER. More

The front worker was very friendly. He took the time to answer our questions nicely and we didn't feel rushed at all. My car had its oil change in the expected time as told. I love how He took the time to answer our questions nicely and we didn't feel rushed at all. My car had its oil change in the expected time as told. I love how they have vending machines and free coffee machines for customers to use while waiting for their car! The waiting space was very spacious and clean. I also liked how they provide free fast wifi for customers to use. I always come here to get my car checked up and repaired, and my recent visit to this location went smoothly and nicely, so I definitely will be back again next time! More

I am currently having the worst dealership service experience with Autonation Ford Frisco I have had with any dealership in more than 20 years of buying new cars and taking them to dealerships for ser experience with Autonation Ford Frisco I have had with any dealership in more than 20 years of buying new cars and taking them to dealerships for service. My 2017 F-150 Platinum has been in their shop 3 times so far in 2022 for a combined total of over 1 month for the same transmission problems. My family was stuck and had to be towed on Mother's Day, and had to turn around and limp home with a malfunctioning transmission on a second family trip right after picking up the truck from Autonation Ford the last time. On this third time, our truck has been in the shop 2 weeks and counting. The service department does not answer the phone or return messages. I call them daily and have to call multiple times to get out of recording loops. I called Autonation Corporate Headquarters 1 week ago and received improved responsiveness from a service representative for a day, and since then he promises to call and does not. Today, someone answered and said the representative (Kyle) would be right with me. I waited on hold over 20 minutes and no one ever picked up, I went to the dealership to speak with service manager and was told to sit in the waiting area. The Service Manager never came out, and I had to leave. Two weeks in, I have no personal contact, no information about whether or when my truck will be repaired, and am reaching out to Corporate again. Do not buy a vehicle from Autonation Ford or take your car or truck to them for service. More