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AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
842 Reviews

842 Reviews of AutoNation Ford Frisco - Service Center

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July 19, 2022

It’s excellent service I would like to extend the after factory service please let me know if it’s available More

by azizmatari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jul 21, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 19, 2022

Service advisor Ryan Townsley was very attentive to the servicing of my 2015 Explorer. He kept me apprised of the progress as I elected to wait in the lobby while the work was being done. The wait time was More

by Larry.parsons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Townsley
Jul 21, 2022 -

AutoNation Ford Frisco responded

Hi Larry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 18, 2022

Service technician was friendly and service was performed in a timely manner. I was advised up front before any work on how long the process could take. More

by Ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 21, 2022 -

AutoNation Ford Frisco responded

Hello Ryan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 18, 2022

Very disappointed, scheduled recall work, dropped the car off and at the end of day they said they didn’t have the part. The recall was to replace a bushing, you would have thought they would have checked t More

by Bob
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Can’t recall, but manager provided nothing useful as well….
Jul 21, 2022 -

AutoNation Ford Frisco responded

Hi Bob, thank you for taking the time to share your feedback with us. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5523 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 15, 2022

All staff was really friendly and competent. I like the professionality of all the people at Auto Nation ford in Frisco. They never let me down. Thank you! More

by Ford edge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 18, 2022 -

AutoNation Ford Frisco responded

Hi, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

July 15, 2022

Great service and they provide a Lyft for you while your car is being serviced! The team at ANF did an excellent job for me and Ryan was very efficient and listened to what I needed. Thank you ANF! More

by rigdoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 18, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 15, 2022

Recall inspection completed in one day. However, was earlier quoted a price on another service and when I arrived, was quoted a price 300% higher by an inexperienced service advisor. This w More

by martindsolomonmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 19, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

July 15, 2022

Fabian has always been great to work with even when he is not giving you the best news regarding your vehicle's. More

by Texterovich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian
Jul 18, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

July 12, 2022

Not a great service experience at all. Advisor was insincere and vague on pricing. Total was double what I was quoted. She also failed to go over anything in sufficient detail. I will not More

by JAIMIEMPIERCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jena
Jul 15, 2022 -

AutoNation Ford Frisco responded

Hello, we are deeply disappointed by your experience at AutoNation Ford Frisco. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.

Jul 15, 2022 -

JAIMIEMPIERCE responded

The work is done, not sure what else there is that you could possibly "help" with. Jena was hands down the worst service advisor I have ever dealt with. And my frustration with her only yielded a condescending smile and she literally just ignored some of my questions. I was beyond frustrated when I left. I'll try my luck at Bob Tomes Ford next time.

July 09, 2022

100% Satisfaction Guaranteed! I've been coming to Auto Nation Ford for all of my service for my 2008 F-150 Lariat for years. The service team is top shelf! Super impressed with th More

by patcoker316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabian
Jul 11, 2022 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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