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AutoNation Ford Frisco - Service Center

Frisco, TX

4.4
840 Reviews

840 Reviews of AutoNation Ford Frisco - Service Center

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August 10, 2022

Amazing honest service! Good to deal with a service department that cares about people!! Thank you! More

by Cbarn3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy & Nick
Aug 13, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 10, 2022

Excellent explanation of what they thought the car needed. We have been pleased with AutoNation Frisco from original sale to all service appointments More

by patluby46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle, Sean
Aug 13, 2022 -

AutoNation Ford Frisco responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

August 08, 2022

Scheduling was easy. Service was completed in a timely manner. Options were reviewed with me prior to service. Service was provided to my satisfaction. More

by Joe H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fabio Castillo
Aug 12, 2022 -

AutoNation Ford Frisco responded

Hi, we are pleased to hear you had such a positive experience with us, Joe! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 06, 2022

Took too long to service vehical and tried to increase repair time to charge more than extended warranty would cover. More

by gmariz4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy
Aug 08, 2022 -

AutoNation Ford Frisco responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Frisco take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.

August 05, 2022

Didn’t perform everything they said they did on my service ticket. This has now happened twice with the same dealership. More

by F150 Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t Remember
Aug 09, 2022 -

AutoNation Ford Frisco responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.

August 03, 2022

Shawn and his team took great care of my F150. I have been a little concerned since my long-time service advisor left a few months ago. However Shawn has made me more comfortable with using Auto n More

by Lglover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 05, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (972) 763-5523 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

August 01, 2022

No follow-up when they say they will call. Customer has to call for reminder More

by Do Better
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No comment
Aug 03, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

July 31, 2022

I recently had our truck serviced at the dealership due to a problem that arose unexpectedly. The service manager and Director did a terrific job and made it as painless as possible. More

by Hsheehan123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Evans
Aug 03, 2022 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 31, 2022

Ryan at AutoNation Frisco was great to work with. He had me in and out within an hour for my Mustang's oil change. I will continue to use this service center for as long as I own my Ford! More

by robertmclure
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 03, 2022 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 30, 2022

Even though it took them a while to get it diagnosed, the work was well done. Also, the customer service was very prompt and polite. More

by sarahwing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elmer
Aug 02, 2022 -

AutoNation Ford Frisco responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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