AutoNation Ford Frisco - Service Center

I came in the dealership and needed a battery check for my truck and they got right on it. It needed a battery and they installed it. Filled up my tires with air which the light came on. They filled it up my truck and they got right on it. It needed a battery and they installed it. Filled up my tires with air which the light came on. They filled it up so the light went off, Thank you! More

Had vehicle in for state inspection & turns out the vehicle computer & state inspection machine we’re not calibrated for my 2020 Ford Escape. So it took about 2 hrs to get it programmed & inspected. Ho vehicle computer & state inspection machine we’re not calibrated for my 2020 Ford Escape. So it took about 2 hrs to get it programmed & inspected. Hopefully next it will pass with no issues. Other than that the service was good & customer service kept me informed . More

Service department is a total mess. They take ZERO phone calls. Will only communicate with you through text messages. The response time is around 2 days. When you do call it routes you They take ZERO phone calls. Will only communicate with you through text messages. The response time is around 2 days. When you do call it routes you to a 3rd party call center saying they are too busy to talk to you. I called them 1 day when I was on the sales side looking to buy a new truck because I saw the service team standing around goofing off. Call went to 3rd party saying they were too busy for calls, LOL. Talked with new Service Director and he said he was working on fixing the issues. Good Luck!!! More

My experience was really good they have a very professional team always helping the costumers an also give us the best choice professional team always helping the costumers an also give us the best choice More

Jeremy was my service director and was amazingly helpful until the final phone call for this service! until the final phone call for this service! More

Great general manager. Service was great. Jeremy the service advisor was friendly and very knowledgeable. Service on my car was great Service was great. Jeremy the service advisor was friendly and very knowledgeable. Service on my car was great More

Outstanding service department, Lori took very good care of my F150. I was kept updated during the entire process and the vehicle was delivered on time and on budget of my F150. I was kept updated during the entire process and the vehicle was delivered on time and on budget More

Friendly staff. .. little slow but that is because they are always busy. Price are decent. .. little slow but that is because they are always busy. Price are decent. More

Bought my Mach E at Autonation Ford, so it made sense to use them for my first 10K service visit. They easily did all of the updates she needed and rotated my tires. Easy visit and a great experience. use them for my first 10K service visit. They easily did all of the updates she needed and rotated my tires. Easy visit and a great experience. More

Always a long wait, but they get the job done. Ryan Townsley was fantastic! Great communication and so kind. Really appreciated his attentiveness to detail. He was not supposed to be my servic Ryan Townsley was fantastic! Great communication and so kind. Really appreciated his attentiveness to detail. He was not supposed to be my service advisor that day, but the one assigned to me was at lunch when I arrived, so he took over with no hesitation. He can be my service advisor from now on. And the front desk person was so kind and personable. Thanks for the hot popcorn! More