AutoNation Ford Frisco - Service Center

Service department is a total mess. They take ZERO phone calls. Will only communicate with you through text messages. The response time is around 2 days. When you do call it routes you They take ZERO phone calls. Will only communicate with you through text messages. The response time is around 2 days. When you do call it routes you to a 3rd party call center saying they are too busy to talk to you. I called them 1 day when I was on the sales side looking to buy a new truck because I saw the service team standing around goofing off. Call went to 3rd party saying they were too busy for calls, LOL. Talked with new Service Director and he said he was working on fixing the issues. Good Luck!!! More

My experience was really good they have a very professional team always helping the costumers an also give us the best choice professional team always helping the costumers an also give us the best choice More

Jeremy was my service director and was amazingly helpful until the final phone call for this service! until the final phone call for this service! More

Great general manager. Service was great. Jeremy the service advisor was friendly and very knowledgeable. Service on my car was great Service was great. Jeremy the service advisor was friendly and very knowledgeable. Service on my car was great More

Outstanding service department, Lori took very good care of my F150. I was kept updated during the entire process and the vehicle was delivered on time and on budget of my F150. I was kept updated during the entire process and the vehicle was delivered on time and on budget More

Friendly staff. .. little slow but that is because they are always busy. Price are decent. .. little slow but that is because they are always busy. Price are decent. More

Bought my Mach E at Autonation Ford, so it made sense to use them for my first 10K service visit. They easily did all of the updates she needed and rotated my tires. Easy visit and a great experience. use them for my first 10K service visit. They easily did all of the updates she needed and rotated my tires. Easy visit and a great experience. More

Always a long wait, but they get the job done. Ryan Townsley was fantastic! Great communication and so kind. Really appreciated his attentiveness to detail. He was not supposed to be my servic Ryan Townsley was fantastic! Great communication and so kind. Really appreciated his attentiveness to detail. He was not supposed to be my service advisor that day, but the one assigned to me was at lunch when I arrived, so he took over with no hesitation. He can be my service advisor from now on. And the front desk person was so kind and personable. Thanks for the hot popcorn! More

one off that best dealers in frisco , specially that staff , they attend they customers whit respect, specially jaffrey vasquez amazing guy , treated me whit so much respect and help me get me a honda a staff , they attend they customers whit respect, specially jaffrey vasquez amazing guy , treated me whit so much respect and help me get me a honda accord thank ya so much , specially jeffrey give him my thanks 🙏🏽❤️ More

The Service Team at this dealership is outstanding! Jeremy Canfield and the rest of the team are always helpful and work with customers on getting repairs and service completed in the most cost effecti Jeremy Canfield and the rest of the team are always helpful and work with customers on getting repairs and service completed in the most cost effective way possible. They have talken care of my 2012 Ford Focus that has had factory transmission recall problems since day 1. Shame on Ford Motor Company for not fixing this issue permanently when they discoved that there was a problem. I am always impressed on how the local Team can turn a major issue around and get you back on the road again. More