AutoNation Ford Frisco - Service Center

They were very helpful and made sure to help in a difficult situation. I definitely recommend using this dealership. difficult situation. I definitely recommend using this dealership. More

Worst customer service experience of my life. Ford service towed my vehicle to this location on a Sunday, I had to call on a Wednesday to figure out why I hadn’t heard from anyone. “Ryan” advised Ford service towed my vehicle to this location on a Sunday, I had to call on a Wednesday to figure out why I hadn’t heard from anyone. “Ryan” advised me they didn’t have my vehicle on their lot and it would be my responsibility to call the tow company and figure it out. Even though the ford pass app showed the truck parked on their lot. Then when I asked about loaners, I was rudely advised “your contract is with ford, I’m an autonation employee which means I don’t owe you anything. You need to call ford who your contact is through.” Took two weeks to hear anything when I had to call ford direct to speak with a supervisor. When I finally went to pick up the truck, the gentleman tried to act like it wasnt his fault and passed the blame to everyone else instead of just apologizing and saying they appreciated my business. Do your absolute best to avoid doing business here. More

Friendly and efficient service, especially by Jeremy. He kept me updated throughout the day re: status, and when the car was ready, I was in and out of there quickly. He kept me updated throughout the day re: status, and when the car was ready, I was in and out of there quickly. More

Jeremy did a great job taking care of my 2017 Ford Edge and faster than I expected. and faster than I expected. More

The service department is helpful with taking care of my 2012 Mustang. They complete the work in a timely manner and always follow up to make sure things a running well. 2012 Mustang. They complete the work in a timely manner and always follow up to make sure things a running well. More

My experience was great everything that was performed on my truck was excellent service and workmanship will continue to use automation for my vehicles my truck was excellent service and workmanship will continue to use automation for my vehicles More

Nick Nicholson went above and beyond. My service advisor Lori did not update me as to the status of my vehicle. She didn’t speak with technicians, and I repeatedly had to call to check on My service advisor Lori did not update me as to the status of my vehicle. She didn’t speak with technicians, and I repeatedly had to call to check on the status of my vehicle. She didn’t show any initiative or follow through. I contacted Nick, and he drove my car to my office as a part needed to be ordered. He then updated me as to when the parts arrived. The day of my repair, he picked up my car from the office, gave me a loaner and then returned my car once the repair was finished. He did say Lori was new. While I understand that, she should have gotten a fellow advisor invoked or spoke with a manager. I shouldn’t have to call her supervisor because of the lack of customer service. I appreciate what Nick did as he truly tried to make this right. More

Great people , and they give great service . Fast friendly and the always keep you updated on your vehicle. Fast friendly and the always keep you updated on your vehicle. More

Price changed twice during the repair. Blind-spot lights on both side view mirrors remained on. Had to return to dealership to correct the problem. Blind-spot lights on both side view mirrors remained on. Had to return to dealership to correct the problem. More

First time customer (recently moved to the area) and Sean provided excellent and timely service! He gave a timeframe and the work was completed in that timeframe! Simple, friendly and professional service. provided excellent and timely service! He gave a timeframe and the work was completed in that timeframe! Simple, friendly and professional service. Thank you! More