AutoNation Ford Frisco - Service Center

Went in for inspection recall - what should have taken half an hour was told would be an hour and a half. Paperwork came back with recall inspection okay but list of suggested R&M totaling $870 from custo half an hour was told would be an hour and a half. Paperwork came back with recall inspection okay but list of suggested R&M totaling $870 from customer requested multi-point inspection (definitely did not request). When I asked about it I was told it was standard at AutoNation and then later told by a MANAGER that it was for my safety that they send me out with a safe vehicle - $105 wiper blades for safety (they worked great when I arrived) - $167 cooling system clean and flush for my safety ???? I know why the hour and a half - trying to squeeze everything they can out of people and claiming safety to create fear and push the gouging overpriced spend! Service advisor was great and only following company policy I’m sure - MANAGER not so much - super smart and slowly explained safety reason for multi-point inspection but struggled to explain why they put it down as customer requested when that was an obvious lie! More

Nice and clean area and great customer service on time and delivery was great especially the delivery of the car and delivery was great especially the delivery of the car More

I came in late on monday an hour before closing because I believed I had a nail in my tire. I spoke with Obi who informed me that due to the location of the nail that the tire would need to be replaced, he h believed I had a nail in my tire. I spoke with Obi who informed me that due to the location of the nail that the tire would need to be replaced, he however mentioned to me that it appears that I have wheel and tire coverage. He ordered the tire and it arrived the next day and he was able to get me in and out within an hour. Best service experience I've had hands down. More

Very happy with service department! The Service Advisor: 9150 OBIORA EZEH was amazing and professional. I was originally associated with other , but she was busy and little rude beca The Service Advisor: 9150 OBIORA EZEH was amazing and professional. I was originally associated with other , but she was busy and little rude because come early. Definitely I recommend Obiora . More

Very friendly and efficient service. They worked me in without an appointment and finished in a timely manner. They worked me in without an appointment and finished in a timely manner. More

I love bringing my cars to this service center because they really take good care of us. They go all and be on the help us. The service manager Fabian does an amazing job and always makes sure our vehicle they really take good care of us. They go all and be on the help us. The service manager Fabian does an amazing job and always makes sure our vehicles are good. Thank you so much Fabian we really appreciate you!!! More

0 stars would be more appropriate. I have never encountered worse customer service in my life. After bringing in the vehicle, still under warranty, on multiple occasions they were eith I have never encountered worse customer service in my life. After bringing in the vehicle, still under warranty, on multiple occasions they were either unable to or unwilling to fix the issues we were having with unbearable break noise (enjoy the video attached). I was told they fixed the vehicle after having it for 3 months but the same problems persisted and I brought it back. At that point they were unable or unwilling to fix the issue after keeping it for an additional month (please see attached texts as well from the service advisor Obiora, Drive Manager Fabian and even the service manager Naomi). I will admit that Naomi was at least present to deal with but even she states that she would have an appraisal done before I come in the next day and the vehicle detailed in attempt to make up for the significant inconveniences. To my surprise, I had to wait about an hour for that appraisal upon my arrival for the appraisal and I’ll let you be the judge as to the level of detailing with the following pics. “Merely noise and usually goes away” is the direct quote but later they claim to not be able to replicate the noise, even with the video I provided. I was also told the GM Jason would be in contact with me but I guess they neglected to give him the message either as I’m still waiting. Never been lied to and disrespected by so many people all at once. To treat anyone this way is appalling but a disabled veteran is unforgivable. I have purchased 6 new Fords and 2 from this dealership but I will never make that mistake again. More

Perfect and fast in time good service and fast delivery I would really recommend them I would really recommend them More

Best experience with service on a car that I have ever had. I felt like they really wanted to make it a great experience and they did. Very accommodating for my schedule. had. I felt like they really wanted to make it a great experience and they did. Very accommodating for my schedule. More