AutoNation Ford Frisco - Service Center

I made an oil change appointment a week ago and yesterday when I brought the car, they made me wait 2 hrs to find out the had not ordered the filter. They told me it would take 30min to get the filter and th when I brought the car, they made me wait 2 hrs to find out the had not ordered the filter. They told me it would take 30min to get the filter and they had me wait another 2 hrs to let me know they ordered the wrong part. They sent me home un lyft and sent for me some hrs later, so I could pick up the car. This disrupted my whole day. The lady at front desk was great and I was not charged, but the process is clearly broken. They need to know what parts they have to order and do so before you get there! And if they make a mistake they should send the car to your house and not make you pick it up. More

Thank you Kyle and Sean for your assistance, Ken Thank you Kyle and Sean for your assistance, Ken you Kyle and Sean for your assistance, Ken More

Easy scheduling, courteous and friendly phone manner. Excellent customer service, informative of repairs and cost. Ready when promised and easy checkout! Will definitely use again! Excellent customer service, informative of repairs and cost. Ready when promised and easy checkout! Will definitely use again! More

Very happy to say that AutoNation has gone above and beyond on the 2 service appointments I have had for my Maverick. Quicker than promised, updated during service and really friendly. beyond on the 2 service appointments I have had for my Maverick. Quicker than promised, updated during service and really friendly. More

Alexander was great, helped with with everything I needed during the order process and was prompt on responses during the order process and was prompt on responses More

Professional and pleasant. Glad we bought a car here and use the service as well! Glad we bought a car here and use the service as well! More

I made an appointment for service I got my car same day very happy with service very happy with service More

Dear Autonation Ford. Thank you for servicing my 2006 Ford F150. I know 2021 and 2022 has been tough on your staff and your employees. Thank so much for the service, your Thank you for servicing my 2006 Ford F150. I know 2021 and 2022 has been tough on your staff and your employees. Thank so much for the service, your kindness, your professionalism, and your GOOD WILL. More

Service was completed same day. Will return for future maintenance. Did not care for "recall service" on previous visit. Do not like "auto parking brake." It is a nuisance and Will return for future maintenance. Did not care for "recall service" on previous visit. Do not like "auto parking brake." It is a nuisance and assumes lack of intelligence or thinking on part of driver. More

I needed a state inspection and a check engine lamp looked at. I didn't have an appointment and Lorraine got me in and out in a timely manner. I wish there was more advisors like her! To the manage looked at. I didn't have an appointment and Lorraine got me in and out in a timely manner. I wish there was more advisors like her! To the management at the Ford dealership....GIVE HER A RAISE!!! More