AutoNation Ford Frisco - Service Center

Great work and great to work with. Will only go here and suggest you do the same. Will only go here and suggest you do the same. More

Service advisor Obi was excellent. Truck finished when promised and he even sent me home with a Lyft and sent one back to get me when my truck was ready. Honored my maintenance contrac Truck finished when promised and he even sent me home with a Lyft and sent one back to get me when my truck was ready. Honored my maintenance contract with MPP for oil change/ tire rotation and the coupon I presented from their website. More

I have been using your service department for several years and have never had a bad experience. years and have never had a bad experience. More

Pro: 1. Really appreciate that AN-Frisco was able to work in my oil change without an appointment. 2. Using Lyft for courtesy car is a big plus. More flexib Really appreciate that AN-Frisco was able to work in my oil change without an appointment. 2. Using Lyft for courtesy car is a big plus. More flexible, saves tons of time! 3. Service Advisor Obi was great and professional. He was able to overcome being short of technicians that day to get my truck completed by around 5pm. Con: 1. Wait to check-in was amazingly long. Basically ridiculous. Been coming here for years and have never had anything approaching this wait time. Need more help. 2. The price increases are outrageous!! I paid $59.99 for an oil change and tire rotation ~1.5 years ago (and it was $39.99 with a "Works" coupon). This time the oil change alone was $100, and a tire rotation was another $50! Crazy. 3. AN cannot seem to keep my son Tyler's and my vehicles separate in the system. Both are 2103 F150's serviced at AN-Frisco, and invariably the VINs get mixed up. Have attempted to correct this several times in the past, but it doesn't seem to stick. More

Nick, Kyle and Jeremy are excellent customer service employees. Very dedicated to their job descriptions employees. Very dedicated to their job descriptions More

It is hard to schedule service. When you do get an appointment, and wait for your car, it takes longer than the time given to you. When you do get an appointment, and wait for your car, it takes longer than the time given to you. More

The level of service is beyond what is expected. Service department does great with keeping you updated on the state of your vehicle. Service department does great with keeping you updated on the state of your vehicle. More

Nick the service manager took great care of me at this location. Goes the extra mile to make sure everything is taken care of location. Goes the extra mile to make sure everything is taken care of More

Jeremy kept me informed everyday on the status. Part was on back order but he worked with parts to get it here as quick as possible.Cudos to Autonation Ford Part was on back order but he worked with parts to get it here as quick as possible.Cudos to Autonation Ford More

Took my vehicle in for a minor repair - replacing passenger mirror. Was working with my insurance company and AutoNation Ford came back $200 over what Farmers said was fair for the repair. I asked A passenger mirror. Was working with my insurance company and AutoNation Ford came back $200 over what Farmers said was fair for the repair. I asked AutoNation if they would fix the vehicle based on what insurance would support and they never responded. I waited 2 full days and left messages with the service technician as well as the Service Director asking them to let me know if they would honor that price or not. I was fine either way - I just needed to know if I should leave my car there to be fixed or if I should come pick it up and move it to a place that would fix my car for that price. I never heard back from anyone. This is poor service. Just plain poor. I don't care how busy you are - not responding to your customer's questions in 2 days is insufficient. If they had contacted me and let me know they wouldn't honor the insurance price, I would have been FINE with that. No issues - I would have happily come up and picked up my car. But with no communication at all, I wasted 2 days where I could have been getting my car fixed by someone else. I find this unacceptable. More