AutoNation Ford Frisco - Service Center

Customer service was good. Had to send car back wasnt fixed properly. Had to wait additional 2 hours after called car was ready to fix the mistake Had to send car back wasnt fixed properly. Had to wait additional 2 hours after called car was ready to fix the mistake More

Good Service and they offered me a ride service to drop and pickup me in my house! and pickup me in my house! More

The staff here is fantastic and usually takes good care of their customers. I'm sad that some service advisors feel it's a burden to take care of customers (Sean V.), prioritize their conversations, and wi of their customers. I'm sad that some service advisors feel it's a burden to take care of customers (Sean V.), prioritize their conversations, and will audibly dismiss attending to customers where they can hear it. I wish I had gotten the name of the gentleman who assisted me because he was courteous and answered all of my questions, even something unrelated to my visit. More

Excellent sales and service experience. Love my 2021 Ford F-150. This my 3rd ford pickup. Love my 2021 Ford F-150. This my 3rd ford pickup. More

Service advisor Obi was excellent. Truck finished when promised and he even sent me home with a Lyft and sent one back to get me when my truck was ready. Honored my maintenance contrac Truck finished when promised and he even sent me home with a Lyft and sent one back to get me when my truck was ready. Honored my maintenance contract with MPP for oil change/ tire rotation and the coupon I presented from their website. More

Great work and great to work with. Will only go here and suggest you do the same. Will only go here and suggest you do the same. More

I have been using your service department for several years and have never had a bad experience. years and have never had a bad experience. More

Pro: 1. Really appreciate that AN-Frisco was able to work in my oil change without an appointment. 2. Using Lyft for courtesy car is a big plus. More flexib Really appreciate that AN-Frisco was able to work in my oil change without an appointment. 2. Using Lyft for courtesy car is a big plus. More flexible, saves tons of time! 3. Service Advisor Obi was great and professional. He was able to overcome being short of technicians that day to get my truck completed by around 5pm. Con: 1. Wait to check-in was amazingly long. Basically ridiculous. Been coming here for years and have never had anything approaching this wait time. Need more help. 2. The price increases are outrageous!! I paid $59.99 for an oil change and tire rotation ~1.5 years ago (and it was $39.99 with a "Works" coupon). This time the oil change alone was $100, and a tire rotation was another $50! Crazy. 3. AN cannot seem to keep my son Tyler's and my vehicles separate in the system. Both are 2103 F150's serviced at AN-Frisco, and invariably the VINs get mixed up. Have attempted to correct this several times in the past, but it doesn't seem to stick. More

Nick, Kyle and Jeremy are excellent customer service employees. Very dedicated to their job descriptions employees. Very dedicated to their job descriptions More

It is hard to schedule service. When you do get an appointment, and wait for your car, it takes longer than the time given to you. When you do get an appointment, and wait for your car, it takes longer than the time given to you. More