AutoNation Ford Frisco - Service Center

Jeremy (Service Advisor) was very good. ..explained everything thoroughly and professionally. Work was accomplished in a timely manner with no problems. ..explained everything thoroughly and professionally. Work was accomplished in a timely manner with no problems. More

Service Dept is great Sean Virsack was great ! He was so easy to work with ... Thank you, He was so easy to work with ... Thank you, More

We purchased both of our Ford vehicles at this dealership and will keep coming back. They recently serviced both of them and the work was great and completed in a timely manner. and will keep coming back. They recently serviced both of them and the work was great and completed in a timely manner. More

Jeremy do an amazing job as my service writer. He kept me on track of the progress. He kept me on track of the progress. More

Great job by them for completing the recall for my vehicle so quickly, much appreciated! vehicle so quickly, much appreciated! More

Our Ford Edge was in for a recall. The recall was taking a long time so they provided a loaner car which was greatly appreciated. The recall was completed. The staff were courteous and The recall was taking a long time so they provided a loaner car which was greatly appreciated. The recall was completed. The staff were courteous and helpful throughout the process. More

Good service and employees are eager to help you. . check in is easy and my truck was ready on time. . check in is easy and my truck was ready on time. More

Service department did a great job fixing the engine defect and getting my car back on the road. Many thanks :) defect and getting my car back on the road. Many thanks :) More

Best service around. Won’t find a better dealer to work on your vehicles. Best around Won’t find a better dealer to work on your vehicles. Best around More

I scheduled my appointment online and Jeremy was my service advisor. I took it in early Friday morning and was told they would need my truck most of the day, and asked if it was OK if they needed to ke service advisor. I took it in early Friday morning and was told they would need my truck most of the day, and asked if it was OK if they needed to keep it until Saturday. I said that was fine. Justin indicated that I could reply to the text he'd just sent thru his system for any questions and he would let me know when my truck was ready. I never heard anything Friday. Saturday morning I replied to the text asking for status of my truck. I got nothing in return so a few hours later I asked again. Nothing. On Monday I texted again, then called, and the person I talked to couldn't find anyone in the service dept so he transferred me to the dealership GM. He didn't answer and I didn't want to call his cell phone, so I gave up. Called again Tuesday morning and Jeremy answered and said my truck was ready. Bottom line - communication with the customer needs to be better, and there needs to be people available during business hours that can provide status when it's requested by a customer. Disappointed in my first service experience with this dealer. More