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AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
842 Reviews

842 Reviews of AutoNation Ford Frisco - Service Center

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December 07, 2022

Kyle Evans was professional, courteous and helpful in every way. Please keep him on your staff. James Paul More

by Jgarypaul1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Dec 07, 2022 -

Jgarypaul1967 responded

Please keep Kyle Evans. Excellent customer service skills. Helpful in every way.

December 07, 2022

Excelente atención por parte del personal de atención al público rapidez en mantenimiento del vehículo instalaciones grandes y limpias muy sastifecho More

by JOSE RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daisy Alemany
Dec 11, 2022 -

AutoNation Ford Frisco responded

Hola, nos complace saber que tuviste una experiencia tan positiva con nosotros, José. Siéntete libre de pasar si alguna vez necesitas más ayuda.

December 05, 2022

Got my car from this dealership and came back to get my oil change. The process for the oil change was as seamless as possible and they even provided me Lyft service to and from the dealership. My advisor More

by 9265.alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn Suarez
Dec 09, 2022 -

AutoNation Ford Frisco responded

Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

December 03, 2022

Friendly staff very welcoming with excellent service. Worked hard to meet my needs by expediting my service work. More

by utwayne.spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Obiora Ezeh
Dec 06, 2022 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 01, 2022

We ordered an after-market hardtop cover for our ‘22 Maverick and the entire process was very easy. The cover arrived on one day, and it was installed the next day. The team took time to show us how to More

by bshogren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Dec 01, 2022 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

December 01, 2022

Per the usual,conflicting info and extended wait periods for a safety recall fix. The first call I was advised the parts were not available and they would call me when they were in stock. After the 3rd re More

by trrriplerach
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori
Dec 02, 2022 -

AutoNation Ford Frisco responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 763-5523 to discuss what we can do to help.

November 30, 2022

Fantastic service from start to finish. Service advisor, Madelyn Suarez, went above and beyond getting my car serviced the same day ! More

by Carl Graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn Suarez
Dec 01, 2022 -

AutoNation Ford Frisco responded

Hi Carl, thank you for your kind review; we are happy to pass along your comments to Madelyn here at AutoNation Ford Frisco! Feel free to stop by if you ever need any more help.

November 28, 2022

Prices are getting outrageous. However I like their service. They are very upfront on everything. More

by drickbailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Nov 29, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you have any further questions, please give us a call. We're always happy to help!

November 28, 2022

Nick and Daisy were excellent and helping me get my car in and out quickly. I also appreciated the car wash even though it was a rainy day More

by d-copeland2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick and Daisy
November 24, 2022

Great service. I just wish the maintenance on truck was not so expensive. I have been a customer for 20 years. More

by danielpiche2909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know
Nov 25, 2022 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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