AutoNation Ford Frisco - Service Center

Great Service! Provided timely communication and follow-up! They would text me to let me know that status of my truck and had it washed and ready for me when it was Provided timely communication and follow-up! They would text me to let me know that status of my truck and had it washed and ready for me when it was done being serviced. More

Friendly and professional staff. Gave accurate info on the timeline for service, kept in communication like they said they would and even delivered the truck to my home. Would defini Gave accurate info on the timeline for service, kept in communication like they said they would and even delivered the truck to my home. Would definitely use this dealership again. More

Business comes before customer. They make you feel like they are doing you a favor. You need to follow up about your own vehicle repairs. You have to call repeatedly to see if your They make you feel like they are doing you a favor. You need to follow up about your own vehicle repairs. You have to call repeatedly to see if your vehicle is ready, cause they won't mind not answering back or even hung up if you were not assigned to the service person that picked up the phone. Because they won't mind to leave you a day without your car if you don't call or go there to see if it's ready. Service or sales, the experience has been very disappointing. More

Jamie my service writer was excellent! The rest of the experience was terrible. 1)No loan car for service / warranty work. 2)Did not fix a warranty because they could not get my The rest of the experience was terrible. 1)No loan car for service / warranty work. 2)Did not fix a warranty because they could not get my truck exhibit but there is a published Ford tech bulletin on the issue. I found it in a 2 minute online search. 3) Tried to charge me $100 for an oil change that you have a posted $39.95 online price. More

I would like to thank Fabian for his unwavering commitment to great customer service. Kurt and the service team for their hard work and efforts in keeping my truck on the road. Finally, Naomi thank commitment to great customer service. Kurt and the service team for their hard work and efforts in keeping my truck on the road. Finally, Naomi thank you for the team leadership that has very obviously had a great impact on crews. Thanks again for helping me keep my truck on the road. More

Nice service and fast. Staff friendly. Will come back for maintenance. Very satisfied about this service Staff friendly. Will come back for maintenance. Very satisfied about this service More

Booked an appointment in December to get a recall completed (rear camera) and my headliner fixed as it's detaching from the soft top (Known issue, Technical Service Bulletin 23-2024) but they didn't completed (rear camera) and my headliner fixed as it's detaching from the soft top (Known issue, Technical Service Bulletin 23-2024) but they didn't have the parts available. They said they would call me back but never did. I kept calling and finally got an appointment 5 months later because they "finally had the parts in". I show up on the day of my appointment and again, they don't have the parts and said there was nothing they could do. I purchased the Bronco at this dealership but I don't think I'll be coming back for Sales or Service in the future. More

Went in for inspection recall - what should have taken half an hour was told would be an hour and a half. Paperwork came back with recall inspection okay but list of suggested R&M totaling $870 from custo half an hour was told would be an hour and a half. Paperwork came back with recall inspection okay but list of suggested R&M totaling $870 from customer requested multi-point inspection (definitely did not request). When I asked about it I was told it was standard at AutoNation and then later told by a MANAGER that it was for my safety that they send me out with a safe vehicle - $105 wiper blades for safety (they worked great when I arrived) - $167 cooling system clean and flush for my safety ???? I know why the hour and a half - trying to squeeze everything they can out of people and claiming safety to create fear and push the gouging overpriced spend! Service advisor was great and only following company policy I’m sure - MANAGER not so much - super smart and slowly explained safety reason for multi-point inspection but struggled to explain why they put it down as customer requested when that was an obvious lie! More

Nice and clean area and great customer service on time and delivery was great especially the delivery of the car and delivery was great especially the delivery of the car More

I came in late on monday an hour before closing because I believed I had a nail in my tire. I spoke with Obi who informed me that due to the location of the nail that the tire would need to be replaced, he h believed I had a nail in my tire. I spoke with Obi who informed me that due to the location of the nail that the tire would need to be replaced, he however mentioned to me that it appears that I have wheel and tire coverage. He ordered the tire and it arrived the next day and he was able to get me in and out within an hour. Best service experience I've had hands down. More