AutoNation Ford Frisco - Service Center

Worse dealership ever. Sold me an extended warranty but you can't get them to work on your car unless you bring it in and leave it with them for two or three weeks and the Sold me an extended warranty but you can't get them to work on your car unless you bring it in and leave it with them for two or three weeks and then they want to charge you up front in case the extended warranty won't cover the issue. So how do I go without my car for that long while the vehicle just sits at their dealership. Just dumb in my opionion although they give some kind of excuse about insurance but if they would just set up an appointment for me to bring it in on the day they want to examine it then I would understand if they need to keep it a few days to work on it. Also they promised me the world when I bought the vehicle and they owed me a couple of things like a second key and a jack and it took several trips and alot of phone calls for them to make good on their promises. I won't ever buy another vehicle from them again. I ended up paying a thousand dollars to get it fixed by a local mechanic to keep from having to use them with my warranty. Such a poorly run company!!! More

Worst service Department I have ever dealt with. No customer service skills from anyone in the dealership No customer service skills from anyone in the dealership More

Quick fix. Needed car back soon and got it. Good coffee as promised. Thanks again. Needed car back soon and got it. Good coffee as promised. Thanks again. More

Title: Terrible Experience with AutoNation Service Center I purchased a lease care plan from Ford covering up to 30,000 miles for $310. Despite having only 15,000 miles on my car, I visited AutoNat Center I purchased a lease care plan from Ford covering up to 30,000 miles for $310. Despite having only 15,000 miles on my car, I visited AutoNation for a routine service/oil change. On the day of service, they informed me that their systems were down and couldn't verify my plan, so I had to pay $140 upfront with promises of reimbursement the next day. After several days passed without hearing from them, I had to initiate contact and provide my lease documents to prove my coverage. Shockingly, they refused to honor the plan and have since ignored my attempts to reach them. This level of incompetence and lack of customer service is utterly disappointing. More

My last review was removed. I'll keep it short. Rude employees, poor work and they don't stand by their work. I'll keep it short. Rude employees, poor work and they don't stand by their work. More

Always nice professional and courteous, always great work on my vehicles thank you very much. on my vehicles thank you very much. More

I’ve been buying and servicing my vehicles at Autonation Ford Frisco for decades now, and I plan to continue that trend. The sales staff is attentive, the service team extraordinary, and the leadership is t Ford Frisco for decades now, and I plan to continue that trend. The sales staff is attentive, the service team extraordinary, and the leadership is top notch! More

My car was taken in & I was provided a Lfyt ride home in a timely manner a timely manner More

Unhappy that the dealership did not honor my $15% off coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bu coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bucks. To be fair they did give me a free alignment due to power outage earlier this month, however I felt this was a separate issue because paper coupon was already issues but not honored. IMHO Always go to a good trusted shop and not a dealership when getting work done on your vehicle so you don't deal with issues such as above. Thanks! More

The service staff is very friendly and helpful. They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuo They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuous updates as they were servicing it as well. More