AutoNation Ford Frisco - Service Center

Unhappy that the dealership did not honor my $15% off coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bu coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bucks. To be fair they did give me a free alignment due to power outage earlier this month, however I felt this was a separate issue because paper coupon was already issues but not honored. IMHO Always go to a good trusted shop and not a dealership when getting work done on your vehicle so you don't deal with issues such as above. Thanks! More

The service staff is very friendly and helpful. They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuo They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuous updates as they were servicing it as well. More

Lorraine Smith did an outstanding job keeping me informed about my truck. I waited for my truck at the dealership. Everything was very easy. Lorraine went above and beyond with customer service. Thank yo about my truck. I waited for my truck at the dealership. Everything was very easy. Lorraine went above and beyond with customer service. Thank you. More

Great Service! Provided timely communication and follow-up! They would text me to let me know that status of my truck and had it washed and ready for me when it was Provided timely communication and follow-up! They would text me to let me know that status of my truck and had it washed and ready for me when it was done being serviced. More

Friendly and professional staff. Gave accurate info on the timeline for service, kept in communication like they said they would and even delivered the truck to my home. Would defini Gave accurate info on the timeline for service, kept in communication like they said they would and even delivered the truck to my home. Would definitely use this dealership again. More

Business comes before customer. They make you feel like they are doing you a favor. You need to follow up about your own vehicle repairs. You have to call repeatedly to see if your They make you feel like they are doing you a favor. You need to follow up about your own vehicle repairs. You have to call repeatedly to see if your vehicle is ready, cause they won't mind not answering back or even hung up if you were not assigned to the service person that picked up the phone. Because they won't mind to leave you a day without your car if you don't call or go there to see if it's ready. Service or sales, the experience has been very disappointing. More

Jamie my service writer was excellent! The rest of the experience was terrible. 1)No loan car for service / warranty work. 2)Did not fix a warranty because they could not get my The rest of the experience was terrible. 1)No loan car for service / warranty work. 2)Did not fix a warranty because they could not get my truck exhibit but there is a published Ford tech bulletin on the issue. I found it in a 2 minute online search. 3) Tried to charge me $100 for an oil change that you have a posted $39.95 online price. More

I would like to thank Fabian for his unwavering commitment to great customer service. Kurt and the service team for their hard work and efforts in keeping my truck on the road. Finally, Naomi thank commitment to great customer service. Kurt and the service team for their hard work and efforts in keeping my truck on the road. Finally, Naomi thank you for the team leadership that has very obviously had a great impact on crews. Thanks again for helping me keep my truck on the road. More

Nice service and fast. Staff friendly. Will come back for maintenance. Very satisfied about this service Staff friendly. Will come back for maintenance. Very satisfied about this service More

Booked an appointment in December to get a recall completed (rear camera) and my headliner fixed as it's detaching from the soft top (Known issue, Technical Service Bulletin 23-2024) but they didn't completed (rear camera) and my headliner fixed as it's detaching from the soft top (Known issue, Technical Service Bulletin 23-2024) but they didn't have the parts available. They said they would call me back but never did. I kept calling and finally got an appointment 5 months later because they "finally had the parts in". I show up on the day of my appointment and again, they don't have the parts and said there was nothing they could do. I purchased the Bronco at this dealership but I don't think I'll be coming back for Sales or Service in the future. More