AutoNation Ford Frisco - Service Center

My last review was removed. I'll keep it short. Rude employees, poor work and they don't stand by their work. I'll keep it short. Rude employees, poor work and they don't stand by their work. More

Always nice professional and courteous, always great work on my vehicles thank you very much. on my vehicles thank you very much. More

I’ve been buying and servicing my vehicles at Autonation Ford Frisco for decades now, and I plan to continue that trend. The sales staff is attentive, the service team extraordinary, and the leadership is t Ford Frisco for decades now, and I plan to continue that trend. The sales staff is attentive, the service team extraordinary, and the leadership is top notch! More

My car was taken in & I was provided a Lfyt ride home in a timely manner a timely manner More

Unhappy that the dealership did not honor my $15% off coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bu coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bucks. To be fair they did give me a free alignment due to power outage earlier this month, however I felt this was a separate issue because paper coupon was already issues but not honored. IMHO Always go to a good trusted shop and not a dealership when getting work done on your vehicle so you don't deal with issues such as above. Thanks! More

The service staff is very friendly and helpful. They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuo They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuous updates as they were servicing it as well. More

Lorraine Smith did an outstanding job keeping me informed about my truck. I waited for my truck at the dealership. Everything was very easy. Lorraine went above and beyond with customer service. Thank yo about my truck. I waited for my truck at the dealership. Everything was very easy. Lorraine went above and beyond with customer service. Thank you. More

Great Service! Provided timely communication and follow-up! They would text me to let me know that status of my truck and had it washed and ready for me when it was Provided timely communication and follow-up! They would text me to let me know that status of my truck and had it washed and ready for me when it was done being serviced. More

Friendly and professional staff. Gave accurate info on the timeline for service, kept in communication like they said they would and even delivered the truck to my home. Would defini Gave accurate info on the timeline for service, kept in communication like they said they would and even delivered the truck to my home. Would definitely use this dealership again. More

Business comes before customer. They make you feel like they are doing you a favor. You need to follow up about your own vehicle repairs. You have to call repeatedly to see if your They make you feel like they are doing you a favor. You need to follow up about your own vehicle repairs. You have to call repeatedly to see if your vehicle is ready, cause they won't mind not answering back or even hung up if you were not assigned to the service person that picked up the phone. Because they won't mind to leave you a day without your car if you don't call or go there to see if it's ready. Service or sales, the experience has been very disappointing. More