AutoNation Ford Frisco - Service Center

The advisor did not respond to the numerous phone calls in a timely manner. When I called the customer service central number, there was no one to pick up the phone. in a timely manner. When I called the customer service central number, there was no one to pick up the phone. More

Thanks Very Much for your continued Expert Service through the years on my Ford Explorer. through the years on my Ford Explorer. More

My new Service Advisor, Obiora, was awesome. He kept me informed, had my car ready when promised, and jumped through hoops to make sure a last minute item I remembered got fixed in record time. He kept me informed, had my car ready when promised, and jumped through hoops to make sure a last minute item I remembered got fixed in record time. I am spoiled with my previous service experiences with other dealers/brands. But Obi lives up to those expectations and exceeded them. More

Unfortunately, as they say a sucker is born every day. Saturday 12/17/22 was my day. Took in the 2020 Explorer (4cylinder) for an oil change. I was advised the pending recall for the axle bolt and asked t Saturday 12/17/22 was my day. Took in the 2020 Explorer (4cylinder) for an oil change. I was advised the pending recall for the axle bolt and asked them to go ahead and knock it out but I knew that would delay the finish time. Signed the auth paperwork but did not bother to ask/confirm the amount for the oil change as we have done it here previously welp that was a mistake on my part. When I finally went to pick it up (no call) they charged me 130.63!!!! for an oil change!! Online they have advertised for 44.95 but of course that does not apply here!!! Ridiculous, never going back! More

The service was great, my service advisor was very helpful and nice. Lorraine made sure I had a ride home and made arrangements to pick me up. helpful and nice. Lorraine made sure I had a ride home and made arrangements to pick me up. More

I never write reviews, but feel the need to write this one. My car engine shut down completely WHILE driving (but later started back up), so I made an appointment with Autonation Ford Frisco. Scheduling t one. My car engine shut down completely WHILE driving (but later started back up), so I made an appointment with Autonation Ford Frisco. Scheduling the time with work and driving 20 miles to get here is no easy task. When I arrived for my scheduled appointment, I waited 30 minutes just to get checked in for the appointment. I waited while other service techs did nothing behind the counter. When I was able to get checked in - I'm told that my issue has to be a recurring one for me to get it fixed.... unless I wanted to wait 30-35 days to get it checked out when they have the staff to look at these kinds of issues. Seriously?? Who on earth works full time and can go car-less for 35 days? The rep turned me down and said they could only help if my car broke down again. Am I supposed to ignore engine failure until I break down in the middle of a Dallas highway? What a joke. I have spent thousands at this place over the past few years for routine maintenance and now I will NEVER, NEVER go back. Nice people, but beware if your car engine shuts down and you need it looked at. More

Always reliable service with scheduled appointment. They addressed all my issues except for a recall but ford has not issued the part yet They addressed all my issues except for a recall but ford has not issued the part yet More

I was in the dealership to schedule an appointment to have my AC checked because it started making serious noises. It has not been fixed yet, but within 5 minutes they determined the problem, gave a temp have my AC checked because it started making serious noises. It has not been fixed yet, but within 5 minutes they determined the problem, gave a temporary fix so that I could use the heater through the holidays, and allow me to get to January before spending the money to get it fixed properly. Thanks AutoNation. More

Took car in for recall. Received a text from service writer that the mechanic found several things that needed immediate attention. Wheel alignment and wheel balance is one Received a text from service writer that the mechanic found several things that needed immediate attention. Wheel alignment and wheel balance is one which was just done the week before. The mechanic never looked at the car when he sent that recommendation. 4 wheel alignment was another which was just done in June. When we asked the service writer what the mechanic was seeing, she said he was just being cautious. He didn’t look at the car. Would not recommend this dealership or service department. More

Excellent customer service, courteous and polite staff. We were kept informed about the status of our vehicle frequently and the advisor was knowledgeable. We were kept informed about the status of our vehicle frequently and the advisor was knowledgeable. More