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AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
848 Reviews

848 Reviews of AutoNation Ford Frisco - Service Center

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January 11, 2023

Great service Gf hi off to gig no kids cop l dd s dd BBC c x Ty More

by Clm2651spud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon
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January 10, 2023

Great service. Lori the service advisor kept me informed and delivery was on time. Thanks AutoNation Ford Frisco. More

by keitht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori
Report | Print
Jan 13, 2023 -

AutoNation Ford Frisco responded

Hi Keitht, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

January 08, 2023

Understaffed. Overcharged me for an oil change 130+. Never paid more that $50-$60 at any other Ford dealership. The only excuse was price for oil has increased. Di More

by Abrax12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Jan 11, 2023 -

AutoNation Ford Frisco responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.

January 07, 2023

Service performed met my expectations and car was returned in even less time than promised. I would recommend to others. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn
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Jan 10, 2023 -

AutoNation Ford Frisco responded

Hello Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

January 05, 2023

NO ONE answers the phone or returns calls. My truck has been in for service since Monday morning 8:30am. Have had no contact from anyone. They have my email and both phone numbers. Crickets! More

by robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jan 08, 2023 -

AutoNation Ford Frisco responded

Hi Robert, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

January 02, 2023

Very poor communication as I can never get a live person to check the status for the car when it was being worked on. I'm going to look at other dealerships who don't hide behind the automated system to avo More

by texasphnman2000@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean
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Jan 06, 2023 -

AutoNation Ford Frisco responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.

January 02, 2023

The work on my car us always done and done well, but the dealership is just really busy. So communication is not always the best, my car doesn't get washed, sticker sometimes doesn't get replaced, etc. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 06, 2023 -

AutoNation Ford Frisco responded

Hello Ashley, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 30, 2022

Madelyn in service and Kevin in parts rock. ..They got me out of a bind with my Focus transmission issue.Thanks to both More

by kjhunter41962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn,Kevin
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Jan 02, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 30, 2022

Had a Focus in for transmission issues. Needed a part that was on backoreder and somehow Kevin managed to wrangle one up.Madelyn kept me updated daily. Good job on something that could have More

by kjhunter41962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn in service Kevin in parts.
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Jan 02, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.

December 29, 2022

Nothing but great things to say about this dealership. My contact Jeannie Conlon took great care of me & several of my friends & family I’ve recommended. More

by Elyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannie Conlon
Report | Print
Dec 29, 2022 -

Elyne responded

Recent service on my truck went smoothly. My greeter Jeannie Conlon personally handed me off to the service department and even followed up later to make sure it went smoothly.

Jan 01, 2023 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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