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AutoNation Ford Frisco - Service Center

Frisco, TX

4.5
842 Reviews

842 Reviews of AutoNation Ford Frisco - Service Center

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January 02, 2023

The work on my car us always done and done well, but the dealership is just really busy. So communication is not always the best, my car doesn't get washed, sticker sometimes doesn't get replaced, etc. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 06, 2023 -

AutoNation Ford Frisco responded

Hello Ashley, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 30, 2022

Madelyn in service and Kevin in parts rock. ..They got me out of a bind with my Focus transmission issue.Thanks to both More

by kjhunter41962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn,Kevin
Jan 02, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 30, 2022

Had a Focus in for transmission issues. Needed a part that was on backoreder and somehow Kevin managed to wrangle one up.Madelyn kept me updated daily. Good job on something that could have More

by kjhunter41962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madelyn in service Kevin in parts.
Jan 02, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Ford Frisco and we hope to be of service again in the future.

December 29, 2022

Unhappy customer 1. My car was there for doing a recall, one and half a day, but Autonation didn’t provide me a loan car. 2. They charged me for some unnecessary thing More

by Hossein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madelyn
Jan 01, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.

December 29, 2022

This dealership was clean and friendly, especially with my appointment being first thing at 7:30am. More

by GGreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Jan 01, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 29, 2022

Nothing but great things to say about this dealership. My contact Jeannie Conlon took great care of me & several of my friends & family I’ve recommended. More

by Elyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannie Conlon
Dec 29, 2022 -

Elyne responded

Recent service on my truck went smoothly. My greeter Jeannie Conlon personally handed me off to the service department and even followed up later to make sure it went smoothly.

Jan 01, 2023 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 29, 2022

Look no further for your next vehicle or professional service. I’ve had the pleasure of working with Jeannie Conlon multiple times and each experience has been more than fair and enjoyable. Do not hesita More

by Derek2297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannie Conlon
Jan 01, 2023 -

AutoNation Ford Frisco responded

Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

December 28, 2022

Automation takes care of their customers before, during and even after the visit. From purchasing a car to servicing and maintaining your car, they are there for you the customer. More

by Jcorder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Obiora
Jan 01, 2023 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 28, 2022

Had my truck in for service and they will keep you informed and don’t have to worry about what is going on More

by Jwallen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Obi
Jan 01, 2023 -

AutoNation Ford Frisco responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 28, 2022

I left my car for a recall. I got it there at 7am. ( i did have a appointment ) after the car being there all day. it had not been looked at because i was told that they were More

by Max
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
sean
Jan 01, 2023 -

AutoNation Ford Frisco responded

Hi Max, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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