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AutoNation Ford Frisco - Service Center

Frisco, TX

4.4
840 Reviews

840 Reviews of AutoNation Ford Frisco - Service Center

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January 26, 2023

well its a bit of a tussle multiple issues varied services but okay service. left oil cap off after last oil change lots of oil in engine compartment never had mileage sticker replaced for next serv More

by bpaul882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont recall
Jan 30, 2023 -

AutoNation Ford Frisco responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (972) 763-5523 to discuss what we can do to help.

January 26, 2023

Sean was the man and got me squared away. He was honest and understanding. Kudos to the techs for doing what they do to keep us on the road safe. Thanks Frisco Ford. Lets value all employ More

by Mustang Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Jan 31, 2023 -

AutoNation Ford Frisco responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! If you ever need help, just give us a call. Happy motoring!

January 22, 2023

Have been coming to this dealership for over four years for service. They have always been professional, knowledgeable and thoughtful. Love that they do not make you wait at their location while the servic More

by jerrycarter82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Obiora Ezeh
Jan 25, 2023 -

AutoNation Ford Frisco responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Ford Frisco. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

January 22, 2023

Was without my car for 3 months while no one responded to me. Nothing was done to show good faith, regret or an apology for the horrendous customer service More

by gcrowson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean, Jason
Jan 25, 2023 -

AutoNation Ford Frisco responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

January 21, 2023

I learned that Auto Nation Ford Frisco lost most of its mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no suppo More

by robmustang2006
Service Communication
Recommend Dealer
No
Employees Worked With
Sean the advisor did all he could but lack of support from management and tech made my visit a waist of time
Jan 24, 2023 -

AutoNation Ford Frisco responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Frisco. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (972) 763-5523. We hope to hear from you.

Jan 25, 2023 -

robmustang2006 responded

I did call two times and literally no answered the phone

January 20, 2023

I would say that the service director, Nick, was doing his very best to ensure we got what needed to be done. Initially, I went in for a battery and a horn issue. I got a couple of other services done. More

by HI311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Madelyn and Nick
Jan 23, 2023 -

AutoNation Ford Frisco responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (972) 763-5523 to discuss this further.

January 18, 2023

Quick service and customer care. Make sure to show any coupons before they ring up service or you can be charged full price. More

by tstieferman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Jan 20, 2023 -

AutoNation Ford Frisco responded

Hi, Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 17, 2023

Auto Nation in Frisco Texas has the finest service department. Their personnel give outstanding service and and truly care about their customers and give expert attention to the automobile. More

by anitaballentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean in the service department
Jan 19, 2023 -

AutoNation Ford Frisco responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

January 16, 2023

Everyone at the service center was helpful beyond my expectation. Autonation Ford did a great job on my aftermarket install. More

by leonkurz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Kunkleman
Jan 19, 2023 -

AutoNation Ford Frisco responded

We appreciate you taking the time to leave us a response, Leonkurz! Drive safe, and we'll see you on the road.

January 15, 2023

I must say if it had not been for Lindsay I would have no choice but to leave a very bad review for this Autonation as nobody else there would return my calls or keep me updated on the status of my vehicle i More

by matthewlbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lindsay
Jan 19, 2023 -

AutoNation Ford Frisco responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (972) 763-5523 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

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