AutoNation Ford Frisco - Service Center

Great service and fast. Dealership is making changes to be better. I will go back. Dealership is making changes to be better. I will go back. More

Thanks to Sean for the best service I’ve had in 10+ years!! I’ve purchased my last two SUVs from AutoNation and have had my ups and downs with this service department and management but Sean made this years!! I’ve purchased my last two SUVs from AutoNation and have had my ups and downs with this service department and management but Sean made this one so smooth. He was Attentive, listened to issues I had had in the past and took time to make sure the service was done right and in a timely manner. Since it was going to be a few hours before my vehicle would be ready Sean surprised me by offering to arrange a ride home, which had never been offered. I told him thank but explained I lived 24 miles and 40 minutes away but he said no problem. Hope he is my advisor every time. More

well its a bit of a tussle multiple issues varied services but okay service. left oil cap off after last oil change lots of oil in engine compartment never had mileage sticker replaced for next serv services but okay service. left oil cap off after last oil change lots of oil in engine compartment never had mileage sticker replaced for next service...mixup on free car wash... possible low oil due to cap missing ...possible low lubrication causing metal warpage. never got answer on how much oil was left in prior to service...last minute appointment cancellations...requested diagnostics had fluid changed in power steering...communication was good but some results not entirely favorable... did install coil that arced...but that was after over thousand dollars of engine maintenance. on the next visit... More

Sean was the man and got me squared away. He was honest and understanding. Kudos to the techs for doing what they do to keep us on the road safe. Thanks Frisco Ford. Lets value all employ He was honest and understanding. Kudos to the techs for doing what they do to keep us on the road safe. Thanks Frisco Ford. Lets value all employees and recognize them. Thank you! More

Was without my car for 3 months while no one responded to me. Nothing was done to show good faith, regret or an apology for the horrendous customer service me. Nothing was done to show good faith, regret or an apology for the horrendous customer service More

Have been coming to this dealership for over four years for service. They have always been professional, knowledgeable and thoughtful. Love that they do not make you wait at their location while the servic for service. They have always been professional, knowledgeable and thoughtful. Love that they do not make you wait at their location while the servicing is done. They pay for an Uber driver to take you home and then pick you back up when your car is ready to be picked up. More

I learned that Auto Nation Ford Frisco lost most of its mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no suppo mechanics and its service manager recently after trying to get two warranty service concerns after both problems where no trouble found with no supporting documents from Ford stating they are aware of the problems and have no repair available at this time and since there is no service manager we don't have anyone to complain to More

I would say that the service director, Nick, was doing his very best to ensure we got what needed to be done. Initially, I went in for a battery and a horn issue. I got a couple of other services done. his very best to ensure we got what needed to be done. Initially, I went in for a battery and a horn issue. I got a couple of other services done. I was told they could not work on my battery since they were backed up and I needed to reschedule. I rescheduled only to be told that again there was no way they could work on this. It went something to the tune of, "Sorry, whoever you made the appointment with might've made some side deal to work this, but they are not here." I was floored... (mind you this was my third visit because they had also messed with my tires). Either way, I received a loaner and car stayed for over two weeks. Again, Nick came in to the rescue. (Thank you) I was told that the horn was not covered under a warranty that I was sold at this dealership. I asked to please 2x check. It was not. I asked for the administrator of the warranty and received a lot of run around. I finally was able to figure out it was Assurant. I got in touch with Assurant and found out that no claims or inquiries were ever done. When I was going to pick up the car, more services were added than I had agreed to. Overall, I ended up paying what my deductible would've been, but the experience was horrendous! Services added that I didn't agree to and the sheer fact that no claim was ever done makes me completely loose trust in this dealership. It's a shame that it's the closest Ford dealership to the flagship Ford Center and business practices are just downright bad. I appreciate all that Nick did for us, but good business should not be this difficult to conduct. I hope they can turn their business practices around for their sake and the Ford brand they represent. More

Quick service and customer care. Make sure to show any coupons before they ring up service or you can be charged full price. Make sure to show any coupons before they ring up service or you can be charged full price. More

Auto Nation in Frisco Texas has the finest service department. Their personnel give outstanding service and and truly care about their customers and give expert attention to the automobile. department. Their personnel give outstanding service and and truly care about their customers and give expert attention to the automobile. More