AutoNation Ford Frisco - Service Center

I had an appointment two weeks out for master cylinder recall on expedition. They kept it half a day and then told me they did not have the part. I was called a week later and told they had the part and t recall on expedition. They kept it half a day and then told me they did not have the part. I was called a week later and told they had the part and to bring it back in. I brought it back in as scheduled and was told again that they did not have the part. After arguing with them, they magically found the part and the repair was finally done. More

Fast and friendly service with very knowledgeable service advisors. Definitely has changed since the last time I was there. advisors. Definitely has changed since the last time I was there. More

My car had a recall and I decided to go to this dealership as a walk-in customer. Even without appointment, the process went smoothly. dealership as a walk-in customer. Even without appointment, the process went smoothly. More

$212 for an oil change and air filter. Ridiculously overpriced. Customer service was pretty good but won’t return for service or purchase of a vehicle. Ridiculously overpriced. Customer service was pretty good but won’t return for service or purchase of a vehicle. More

Did not have to wait 3,4,5 hours for an oil change. Made an appointment and that actually mattered. I was in and out in an hour and half which was great compared to other dealerships! Made an appointment and that actually mattered. I was in and out in an hour and half which was great compared to other dealerships! More

Everything else was good except for when you try to call the service department, no one answers the phone the service department, no one answers the phone More

Service Department was Excellent! Madelyn and Lori kept me informed on the recall done to the 2022 Ford Escape. They also offered a loaner. Madelyn and Lori kept me informed on the recall done to the 2022 Ford Escape. They also offered a loaner. More

Thanks to Sean for the best service I’ve had in 10+ years!! I’ve purchased my last two SUVs from AutoNation and have had my ups and downs with this service department and management but Sean made this years!! I’ve purchased my last two SUVs from AutoNation and have had my ups and downs with this service department and management but Sean made this one so smooth. He was Attentive, listened to issues I had had in the past and took time to make sure the service was done right and in a timely manner. Since it was going to be a few hours before my vehicle would be ready Sean surprised me by offering to arrange a ride home, which had never been offered. I told him thank but explained I lived 24 miles and 40 minutes away but he said no problem. Hope he is my advisor every time. More

Great service and fast. Dealership is making changes to be better. I will go back. Dealership is making changes to be better. I will go back. More

well its a bit of a tussle multiple issues varied services but okay service. left oil cap off after last oil change lots of oil in engine compartment never had mileage sticker replaced for next serv services but okay service. left oil cap off after last oil change lots of oil in engine compartment never had mileage sticker replaced for next service...mixup on free car wash... possible low oil due to cap missing ...possible low lubrication causing metal warpage. never got answer on how much oil was left in prior to service...last minute appointment cancellations...requested diagnostics had fluid changed in power steering...communication was good but some results not entirely favorable... did install coil that arced...but that was after over thousand dollars of engine maintenance. on the next visit... More