AutoNation Ford Frisco - Service Center

Good experience. Car fixed as expected. Great communication. Thank you Sean and Communication expert at Ford AutoNation Car fixed as expected. Great communication. Thank you Sean and Communication expert at Ford AutoNation More

I had a recent Recall issue that was not initially repaired by AutoNation Ford Frisco, but by another Ford dealership. I was working with a Service Rep by the name of Lori. In my 25+ years of dealing repaired by AutoNation Ford Frisco, but by another Ford dealership. I was working with a Service Rep by the name of Lori. In my 25+ years of dealing with a service desk at a dealership, I have never experienced this level of amazing service that Lori provided. Lori took ownership of the immediate problem from another dealership and got my fleet vehicle repaired and back in service. This was not an ordinary issue the could be fixed and we just move forward. This required getting Ford Warranty, Servive Managers, Parts Department and the Repair Manager to get resolved. Lori never went a day without keeping me informed of my vehicle status. The end result was a knowledgable staff member that was completely dedicated to seeing a happy customer got my vehicle repaired in a timely manner and AutoNation Ford Frisco will have a return customer not reluctant to bring their fleet vehicvles in for repairs. A++ service from Lori and her team. A big "Thanks" to Kevin in parts as well. Kevin played a big role in assisting the process and I am grateful for the help. If you want it done right, askk for Lori at the AutoNation Ford Frisco service desk. Thanks More

Very nice employees and the best service manager. Everyone in the service department went out of their way to see if I needed anything and I really appreciated It. Everyone in the service department went out of their way to see if I needed anything and I really appreciated It. More

My truck was serviced quickly and the courtesy Lyft to and from my office was very convenient and helpful. and from my office was very convenient and helpful. More

Same as last time excellent service! Guy was on point and up front with pricing and services. Guy was on point and up front with pricing and services. More

I was able to get my recall on my truck and my oil changed quickly. I was also able to get a Lyft ride home and pick up afterwards. This was a good experience. changed quickly. I was also able to get a Lyft ride home and pick up afterwards. This was a good experience. More

The dealer took weeks to diagnose the issue, then on top of that made the issue out to be worse than it was. Nearly charging me $18,000. I picked up my truck, still had to pay them for their “inspection” an of that made the issue out to be worse than it was. Nearly charging me $18,000. I picked up my truck, still had to pay them for their “inspection” and got the truck fixed myself. Horrible communication and dishonest. More

Very easy and enjoyable shopping experience! ! My sales person was great and the finance team was very helpful. Overall everyone was awesome 😎 ! My sales person was great and the finance team was very helpful. Overall everyone was awesome 😎 More

asked for oil and filter change, cabin filter change and tire rotation. Received as asked, couldn't believe total cost of service. when I left there on way home and to another appt.; looked at dash and coul tire rotation. Received as asked, couldn't believe total cost of service. when I left there on way home and to another appt.; looked at dash and couldn't believe technician hadn't reset screen from notification of needing an oil change. Very disappointed in the fact that they didn't finish the job. And the fact was charged for tire rotation. More

My service advisor Obiora was very thorough in explaining the condition of my ford mustang coupe, and what needed to be done at this visit. Kept me updated while vehicle was at dealership. the condition of my ford mustang coupe, and what needed to be done at this visit. Kept me updated while vehicle was at dealership. More