AutoNation Ford Frisco - Service Center

I just completed the first service on my new Explorer and was very pleased with the provided to me by my Service Advisor Lorraine Smith. Thanks Lorraine was very pleased with the provided to me by my Service Advisor Lorraine Smith. Thanks Lorraine More

Service rep and staff solved a battery drain that made the electrical system fail several times. Other dealerships could find the underlying problem. Wish I had gone to AutoNation first. the electrical system fail several times. Other dealerships could find the underlying problem. Wish I had gone to AutoNation first. More

Staff were friendly and welcoming. Everything was smooth and efficient. Excellent carwash too! I would definitely recommend! Everything was smooth and efficient. Excellent carwash too! I would definitely recommend! More

I took my 2023 Ford Bronco in for some recalls, and the vehicle not recognizing my key (this was on Thursday, as soon as they opened). I was told the repairs would take 1-2 days. After two days, I finally vehicle not recognizing my key (this was on Thursday, as soon as they opened). I was told the repairs would take 1-2 days. After two days, I finally get told that they need to see if my key was under warranty. They come back to me the next day and say it was under warranty, and that the key would be ordered in and re-programmed on Monday. No one has reached out, I've been ignored for SEVERAL HOURS by my service advisor, Joshua, and he would finally respond at the end of the business day to tell me the key had not yet come in and it would be done the next day. It is now Wednesday of the next week. I spoke with the service center manager, Fabian, asking for a loaner vehicle and was told none would be available for 2 months and again, promised my car would be ready the following day. This has been the worst customer service I have ever received at a dealership. The very least they could do is COMMUNICATE without me having to call every few hours. Ridiculous. Do better! More

This dealership has been servicing my Mustang's for 25 years. I bought my 2000 Mustang in December 1999 and kept it for 24 years until July 2024 when I returned to this dealership to purchase my 2024 Mus years. I bought my 2000 Mustang in December 1999 and kept it for 24 years until July 2024 when I returned to this dealership to purchase my 2024 Mustang. The service department and advisors have always been willing to explain what my car needs and the primary reason I bought my 2024 from them. More

Excellent service, was in and out in just a few days. They were extremely helpful They were extremely helpful More

Very easy people to work with! My second time and will return there for service. My second time and will return there for service. More

Lorraine of AutoNation Ford in Frisco was very helpful and transparent during the work on my car. Her communication both before my appointment and during the appointment were very much appreciated. She and transparent during the work on my car. Her communication both before my appointment and during the appointment were very much appreciated. She even had my car delivered to me so my wife didn't have to leave work. I would highly recommend visiting her at this dealership. More

We purchased our last two vehicles from AutoNation Ford Frisco and have always had them serviced there without a problem. Frisco and have always had them serviced there without a problem. More

I dropped in unannounced, they squeezed me in for an oil change and then did a front end. Alignment for me as well and I was out of there in about an hour and a half! They even help me get the oil change co change and then did a front end. Alignment for me as well and I was out of there in about an hour and a half! They even help me get the oil change covered through my extended warranty service More