AutoNation Ford Frisco - Service Center

Very professional. In and out much faster than I thought I would be. Car as clean as when I gave them the keys. In and out much faster than I thought I would be. Car as clean as when I gave them the keys. More

Quick fix. Needed car back soon and got it. Good coffee as promised. Thanks again. Needed car back soon and got it. Good coffee as promised. Thanks again. More

Title: Terrible Experience with AutoNation Service Center I purchased a lease care plan from Ford covering up to 30,000 miles for $310. Despite having only 15,000 miles on my car, I visited AutoNat Center I purchased a lease care plan from Ford covering up to 30,000 miles for $310. Despite having only 15,000 miles on my car, I visited AutoNation for a routine service/oil change. On the day of service, they informed me that their systems were down and couldn't verify my plan, so I had to pay $140 upfront with promises of reimbursement the next day. After several days passed without hearing from them, I had to initiate contact and provide my lease documents to prove my coverage. Shockingly, they refused to honor the plan and have since ignored my attempts to reach them. This level of incompetence and lack of customer service is utterly disappointing. More

My last review was removed. I'll keep it short. Rude employees, poor work and they don't stand by their work. I'll keep it short. Rude employees, poor work and they don't stand by their work. More

Always nice professional and courteous, always great work on my vehicles thank you very much. on my vehicles thank you very much. More

I’ve been buying and servicing my vehicles at Autonation Ford Frisco for decades now, and I plan to continue that trend. The sales staff is attentive, the service team extraordinary, and the leadership is t Ford Frisco for decades now, and I plan to continue that trend. The sales staff is attentive, the service team extraordinary, and the leadership is top notch! More

My car was taken in & I was provided a Lfyt ride home in a timely manner a timely manner More

Unhappy that the dealership did not honor my $15% off coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bu coupon for my tire change on my 2022 Ford Escape SEL PHEV. Jamie of Service Department ran into a roadblock with Service Manager that cost me $75 bucks. To be fair they did give me a free alignment due to power outage earlier this month, however I felt this was a separate issue because paper coupon was already issues but not honored. IMHO Always go to a good trusted shop and not a dealership when getting work done on your vehicle so you don't deal with issues such as above. Thanks! More

The service staff is very friendly and helpful. They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuo They explained everything in detail, provided coffee and a donut, gave me a ride home and delivered my truck when it was done. They provided continuous updates as they were servicing it as well. More

Lorraine Smith did an outstanding job keeping me informed about my truck. I waited for my truck at the dealership. Everything was very easy. Lorraine went above and beyond with customer service. Thank yo about my truck. I waited for my truck at the dealership. Everything was very easy. Lorraine went above and beyond with customer service. Thank you. More