AutoNation Ford Frisco - Service Center

Amazing customer service. They were very kind and accommodating with me when I had to bring my infant with me. They got me in and out as quickly as they could. They always tak They were very kind and accommodating with me when I had to bring my infant with me. They got me in and out as quickly as they could. They always take care of my car. More

So happy they were able to work with me to get my car on schedule and taken care of. schedule and taken care of. More

I had made a complete 30K service over the phone. Was able to get me in the next day and had it done while I waited. They had complimentary coffee and water and a good inventory to look at. Very hap Was able to get me in the next day and had it done while I waited. They had complimentary coffee and water and a good inventory to look at. Very happy and even washed my truck also ;) More

I have always bought my cars from this Dealership they always are attentive to my needs and make buying a car such a breeze every car that I have purchased has been bought from Jeff who makes the process always are attentive to my needs and make buying a car such a breeze every car that I have purchased has been bought from Jeff who makes the process easy and smooth. This time I brought my car in for servicing which was a breeze also Tammy was absolutely amazing and so friendly and greeted me with a smile. Which made me want to come back. Jamie helped me out when it came to picking up my car and was cheerful and kept me up to date about what needed to be done. I do not think that I would ever go any where else when it comes to the Customer Service. More

The people were great and the service was great. I think like most dealerships they over promise on the timeline of work and under deliver. Same with communication- If my car is not going to be read I think like most dealerships they over promise on the timeline of work and under deliver. Same with communication- If my car is not going to be ready when you said, please let me know instead of me having to call and ask. More

I’m new to town and was cynical about finding a dealer that treated me fairly like the one I’ve been dealing with for decades in Austin. The service at Auto Nation changed my mind. My service experience w that treated me fairly like the one I’ve been dealing with for decades in Austin. The service at Auto Nation changed my mind. My service experience with them was a red carpet treatment from Lorraine and her supporting cast. Not only was my Bronco in the hands of experts but I was treated like a friend who they were glad to see and take care of. Auto Nation should be the template for which all other dealers aspire to. More

Had a flat and they got the tire in and installed in the same day. same day. More

Customer service was great. Obi was fully informative and made sure I was totally aware for everything going on with my truck. I hope this group sticks around for a while. Obi was fully informative and made sure I was totally aware for everything going on with my truck. I hope this group sticks around for a while. More

This latest service visit was 1000% better than last visits. The staff greeted you AT the car and was friendly and helpful instead of inconvenienced by your presence. The desks and reps were organized visits. The staff greeted you AT the car and was friendly and helpful instead of inconvenienced by your presence. The desks and reps were organized and prepared; the runners to move cars kept the drop off clear and worked quickly to make sure you didn't wait at pickup either. The repair bay was clean and organized when you looked in and it showed in it's effectiveness as basic services took hours when previously it took DAYS (yes, DAYS.... for an OIL CHANGE/fluid check). I'm glad of the improvements made and look forward to future encounters before I give them the full 5 stars again. More

Felt like it was an inconvenience to bring car in for a prepaid oil change. prepaid oil change. More