AutoNation Ford Frisco - Service Center

Overall it is good , But i expect continuous updates regarding the service going on for the customer when they drop their car. regarding the service going on for the customer when they drop their car. More

In the past, I have posted good reviews for this dealership (and an Advisor named Stephen). Unfortunately, my most recent experience is not of the same caliber. I bought a 2017 Ford Escape from dealership (and an Advisor named Stephen). Unfortunately, my most recent experience is not of the same caliber. I bought a 2017 Ford Escape from AutoNation Ford Frisco for my daughter and added an extended warranty. Recently, her a/c compressor went out...which is covered in the extended warranty...so I brought it to the dealership. I was surprised to find out that while the warranty company covered the compressor...they did NOT cover the other parts of the system that must be replaced (expansion valve, evaporator/dryer and such) when you replace the compressor (these need to be replaced because if there is any contamination in them, it will destroy the new compressor). Those were not covered which meant that I had to pay for them to the tune of ~$1800. The dealership folks were not surprised (they have experienced this with other customers) but to me, that's not the point. They are selling a sketchy product (the warranty) that they know is not of a very high standard. But that's not all... ...it took over 4 WEEKS to get this repaired. Fortunately for my daughter, my wife and I were available to help her get to and from work. But what happens to a young person who doesn't have that kind of support? (BTW - she's too young to rent a car) Lose their job? Rack up even more costs with Uber? I get that labor is an issue...but that's a problem for the dealership, not the customer. The only (for now) silver lining is the people who work in the Service Department. Naomi, Obi and the actual mechanic (Great quality...not sure of his/her name) are fantastic. That's the good news...the bad news is that they're hobbled by the things mentioned above. One last point: When I bought my daughter's car this year, my wife needed a new car too. So, I bought 2 cars (ouch) at the same time. My wife's new 2022 Ford Explorer did not come with a "folio" (you know, that folder that all your warranty & User Manuals goes into). The sales team couldn't get me one so I reached out to the dealership's General Manager (Jason Kopp). Jason informed me that he would get me one...and after numerous calls & emails...nothing. At some point, he just stopped responding to me (I'm a digital packrat...so I have every piece of correspondence). My perception is he was hoping I would just get tired and give up...and he isn't exactly wrong! Career and family comes first, so I did give up. But, I haven't forgotten and considering this latest experience, I want to add it here. Jason and the management at AutoNation Ford Frisco: Do better. More

Jaime was my advisor and I can honestly say from all of my experiences at Autonation Ford Frisco, which have all been great by the way, Jaime, by far went above, and beyond to make sure my needs were met a my experiences at Autonation Ford Frisco, which have all been great by the way, Jaime, by far went above, and beyond to make sure my needs were met and paid careful and close attention to my budget win discussing which services needed to be performed And I appreciate that very much. More

Fabian was awesome the car was fixed and was washed and looked really good. Thank you looked really good. Thank you More

All work requested was completed and vehicle was ready as promised! Would highly recommend their service department! promised! Would highly recommend their service department! More

Friendly and informative. The new service manager, Tammi k owns what she is doing!!! Obi, my service advisor, was awesome! The new service manager, Tammi k owns what she is doing!!! Obi, my service advisor, was awesome! More

Good customer service. Scheduled my oil change service on line but when i showed my service rep wasn't there, they didn't have my filter. Had to wait 2.5hrs for oil chang Scheduled my oil change service on line but when i showed my service rep wasn't there, they didn't have my filter. Had to wait 2.5hrs for oil change. Once i left my tire pressures were off had a low tire pressure. More

Service was great! No hang ups at all. People were super friendly and helpful. Thanks. No hang ups at all. People were super friendly and helpful. Thanks. More

Auto Nation service dept provides excellent customer service by keeping the customer updated on the progress your vehicle service by keeping the customer updated on the progress your vehicle More

Great service, clear communication and confident answers. I love this dealership. Everyone is so friendly it makes me want to make this my home dealership. I love this dealership. Everyone is so friendly it makes me want to make this my home dealership. More