AutoNation Ford Frisco - Service Center

Dealer keeps its Waiting time estimate, this is very helpful. Avoided my schedule from being wrecked. helpful. Avoided my schedule from being wrecked. More

New platinum plus has 12,000 miles and had power train warning light come on. Called AutoNation Frisco and was told to bring it in and they would have a loaner for me. Josh would be my service tech. To warning light come on. Called AutoNation Frisco and was told to bring it in and they would have a loaner for me. Josh would be my service tech. Took it there and Josh wasn’t even working that day and was told they would place me on the list for a loaner and questioned me on who told me that a loaner would be here. Was like I was being accused of lying to them and was only doing what the person who answered the phone in their service told me to do. Had to go through a lady named Naomi and she did get me a loaner. Was told it would be five days before they could service and also had to sign a document that said I would be responsible for the 200 diagnostic charge if it wasn’t under warranty. I was ok with that. After five days I called and was told by Obea that sorry but they didn’t have anyone that could do the diagnostics on the truck! The following Saturday I received a text from the technician showing me a picture of my truck with my hood opened and said all of my fluids have been topped off. Not a word about what was wrong with the truck not a word about when the truck would be finished only a picture of the windshield washer container being filled. Received a text on Monday that the truck was ready, but they could not find anything wrong. There was a recall on the truck that they found out when I dropped it off, but they had no knowledge about the recall being repaired and again there was nothing that they found with the power train that was wrong. Then to top it off when I drop the loaner truck back off, I left my garage door opener on the visor and called to see if I could come by and pick it up and they said obviously it was my fault. They’re not responsible for anything left in the truck, I was welcome to come back and look in the truck, but there was no garage door opener there that I obviously misplaced it and did something with it. Now I feel as though I’m being lied to and there’s a thief in the operation not a good experience. More

The service was great. Great communication. Really nice people. Very easy drop off and pickup. Great communication. Really nice people. Very easy drop off and pickup. More

Auto nation at Frisco has the best service department in the Dallas area. The other ford dealerships I have used are not as good as auto nation. Five star rating for this dealership. Jerry Wilson the Dallas area. The other ford dealerships I have used are not as good as auto nation. Five star rating for this dealership. Jerry Wilson More

Jeremy and the service team took great care of me and my truck. Fabian ensured that I was taken care of on the loaner and getting me pushed into service without delay. Top marks for all involved. Thank Y'al truck. Fabian ensured that I was taken care of on the loaner and getting me pushed into service without delay. Top marks for all involved. Thank Y'all for showing me that I matter as a customer and as a person. More

Service advisor Obiora very helpful and professional. Gave regular updates while vehicle was in the dealership Gave regular updates while vehicle was in the dealership More

Every things was very fine. Attention = ok Service=very good. Time for delivery vehicle =excellent Attention = ok Service=very good. Time for delivery vehicle =excellent More

Went to Prosper Ford for a Factory Recall Item (Trunk Lid Harness) On my 2017 Mustang GT. They Told me I had to leave the car for 10 Days (Ford Approval Required). Went to AutoNation Ford and they did it in Harness) On my 2017 Mustang GT. They Told me I had to leave the car for 10 Days (Ford Approval Required). Went to AutoNation Ford and they did it in 2 Days along with a Wheel Alignment. AutoNation Ford will be handling all my Service needs from now on. More

Worse dealership ever. Sold me an extended warranty but you can't get them to work on your car unless you bring it in and leave it with them for two or three weeks and the Sold me an extended warranty but you can't get them to work on your car unless you bring it in and leave it with them for two or three weeks and then they want to charge you up front in case the extended warranty won't cover the issue. So how do I go without my car for that long while the vehicle just sits at their dealership. Just dumb in my opionion although they give some kind of excuse about insurance but if they would just set up an appointment for me to bring it in on the day they want to examine it then I would understand if they need to keep it a few days to work on it. Also they promised me the world when I bought the vehicle and they owed me a couple of things like a second key and a jack and it took several trips and alot of phone calls for them to make good on their promises. I won't ever buy another vehicle from them again. I ended up paying a thousand dollars to get it fixed by a local mechanic to keep from having to use them with my warranty. Such a poorly run company!!! More

Worst service Department I have ever dealt with. No customer service skills from anyone in the dealership No customer service skills from anyone in the dealership More