AutoNation Ford Frisco - Service Center

Autonation Fore Frisco has been my dealership for 25 years. I purchased a 2000 Mustang in December 1999 and returned in July 2024 to purchase my 2024 Mustang. My primary reason for purchasing my new ve years. I purchased a 2000 Mustang in December 1999 and returned in July 2024 to purchase my 2024 Mustang. My primary reason for purchasing my new vehicle with this dealership was the great service I received for 24 years for my 2000 Mustang. More

This dealership has been servicing my Mustang's for 25 years. I bought my 2000 Mustang in December 1999 and kept it for 24 years until July 2024 when I returned to this dealership to purchase my 2024 Mus years. I bought my 2000 Mustang in December 1999 and kept it for 24 years until July 2024 when I returned to this dealership to purchase my 2024 Mustang. The service department and advisors have always been willing to explain what my car needs and the primary reason I bought my 2024 from them. More

Excellent service, was in and out in just a few days. They were extremely helpful They were extremely helpful More

Very easy people to work with! My second time and will return there for service. My second time and will return there for service. More

Lorraine of AutoNation Ford in Frisco was very helpful and transparent during the work on my car. Her communication both before my appointment and during the appointment were very much appreciated. She and transparent during the work on my car. Her communication both before my appointment and during the appointment were very much appreciated. She even had my car delivered to me so my wife didn't have to leave work. I would highly recommend visiting her at this dealership. More

We purchased our last two vehicles from AutoNation Ford Frisco and have always had them serviced there without a problem. Frisco and have always had them serviced there without a problem. More

I dropped in unannounced, they squeezed me in for an oil change and then did a front end. Alignment for me as well and I was out of there in about an hour and a half! They even help me get the oil change co change and then did a front end. Alignment for me as well and I was out of there in about an hour and a half! They even help me get the oil change covered through my extended warranty service More

Obi and joshua who both kind professionals who helped me through a very stressful process of getting some warranty work handled through a very stressful process of getting some warranty work handled More

Dealer keeps its Waiting time estimate, this is very helpful. Avoided my schedule from being wrecked. helpful. Avoided my schedule from being wrecked. More

New platinum plus has 12,000 miles and had power train warning light come on. Called AutoNation Frisco and was told to bring it in and they would have a loaner for me. Josh would be my service tech. To warning light come on. Called AutoNation Frisco and was told to bring it in and they would have a loaner for me. Josh would be my service tech. Took it there and Josh wasn’t even working that day and was told they would place me on the list for a loaner and questioned me on who told me that a loaner would be here. Was like I was being accused of lying to them and was only doing what the person who answered the phone in their service told me to do. Had to go through a lady named Naomi and she did get me a loaner. Was told it would be five days before they could service and also had to sign a document that said I would be responsible for the 200 diagnostic charge if it wasn’t under warranty. I was ok with that. After five days I called and was told by Obea that sorry but they didn’t have anyone that could do the diagnostics on the truck! The following Saturday I received a text from the technician showing me a picture of my truck with my hood opened and said all of my fluids have been topped off. Not a word about what was wrong with the truck not a word about when the truck would be finished only a picture of the windshield washer container being filled. Received a text on Monday that the truck was ready, but they could not find anything wrong. There was a recall on the truck that they found out when I dropped it off, but they had no knowledge about the recall being repaired and again there was nothing that they found with the power train that was wrong. Then to top it off when I drop the loaner truck back off, I left my garage door opener on the visor and called to see if I could come by and pick it up and they said obviously it was my fault. They’re not responsible for anything left in the truck, I was welcome to come back and look in the truck, but there was no garage door opener there that I obviously misplaced it and did something with it. Now I feel as though I’m being lied to and there’s a thief in the operation not a good experience. More