AutoNation Ford Frisco - Service Center

Lorraine of AutoNation Ford in Frisco was very helpful and transparent during the work on my car. Her communication both before my appointment and during the appointment were very much appreciated. She and transparent during the work on my car. Her communication both before my appointment and during the appointment were very much appreciated. She even had my car delivered to me so my wife didn't have to leave work. I would highly recommend visiting her at this dealership. More

We purchased our last two vehicles from AutoNation Ford Frisco and have always had them serviced there without a problem. Frisco and have always had them serviced there without a problem. More

I dropped in unannounced, they squeezed me in for an oil change and then did a front end. Alignment for me as well and I was out of there in about an hour and a half! They even help me get the oil change co change and then did a front end. Alignment for me as well and I was out of there in about an hour and a half! They even help me get the oil change covered through my extended warranty service More

Obi and joshua who both kind professionals who helped me through a very stressful process of getting some warranty work handled through a very stressful process of getting some warranty work handled More

Dealer keeps its Waiting time estimate, this is very helpful. Avoided my schedule from being wrecked. helpful. Avoided my schedule from being wrecked. More

New platinum plus has 12,000 miles and had power train warning light come on. Called AutoNation Frisco and was told to bring it in and they would have a loaner for me. Josh would be my service tech. To warning light come on. Called AutoNation Frisco and was told to bring it in and they would have a loaner for me. Josh would be my service tech. Took it there and Josh wasn’t even working that day and was told they would place me on the list for a loaner and questioned me on who told me that a loaner would be here. Was like I was being accused of lying to them and was only doing what the person who answered the phone in their service told me to do. Had to go through a lady named Naomi and she did get me a loaner. Was told it would be five days before they could service and also had to sign a document that said I would be responsible for the 200 diagnostic charge if it wasn’t under warranty. I was ok with that. After five days I called and was told by Obea that sorry but they didn’t have anyone that could do the diagnostics on the truck! The following Saturday I received a text from the technician showing me a picture of my truck with my hood opened and said all of my fluids have been topped off. Not a word about what was wrong with the truck not a word about when the truck would be finished only a picture of the windshield washer container being filled. Received a text on Monday that the truck was ready, but they could not find anything wrong. There was a recall on the truck that they found out when I dropped it off, but they had no knowledge about the recall being repaired and again there was nothing that they found with the power train that was wrong. Then to top it off when I drop the loaner truck back off, I left my garage door opener on the visor and called to see if I could come by and pick it up and they said obviously it was my fault. They’re not responsible for anything left in the truck, I was welcome to come back and look in the truck, but there was no garage door opener there that I obviously misplaced it and did something with it. Now I feel as though I’m being lied to and there’s a thief in the operation not a good experience. More

The service was great. Great communication. Really nice people. Very easy drop off and pickup. Great communication. Really nice people. Very easy drop off and pickup. More

Auto nation at Frisco has the best service department in the Dallas area. The other ford dealerships I have used are not as good as auto nation. Five star rating for this dealership. Jerry Wilson the Dallas area. The other ford dealerships I have used are not as good as auto nation. Five star rating for this dealership. Jerry Wilson More

Jeremy and the service team took great care of me and my truck. Fabian ensured that I was taken care of on the loaner and getting me pushed into service without delay. Top marks for all involved. Thank Y'al truck. Fabian ensured that I was taken care of on the loaner and getting me pushed into service without delay. Top marks for all involved. Thank Y'all for showing me that I matter as a customer and as a person. More

Service advisor Obiora very helpful and professional. Gave regular updates while vehicle was in the dealership Gave regular updates while vehicle was in the dealership More