AutoNation Ford Frisco - Service Center

Great service department did great work on time. Trinity Boyle was tremendous as the service advisor. Trinity Boyle was tremendous as the service advisor. More

My recent service visit at AutoNation Ford Frisco was a very good experience. The staff is great! Thank you to Jamie for keeping me posted on how things were going. very good experience. The staff is great! Thank you to Jamie for keeping me posted on how things were going. More

Trey the advisor was great An took care of me An my family with all my needs family with all my needs More

Great teamwork and felt like they cared about my vehicle and issues. Will be coming back. and issues. Will be coming back. More

Everyone at AutoNation Ford, from sales to service and in between, are professional and courteous and I'll be returning there for all of my vehicle needs between, are professional and courteous and I'll be returning there for all of my vehicle needs More

I just completed the first service on my new Explorer and was very pleased with the provided to me by my Service Advisor Lorraine Smith. Thanks Lorraine was very pleased with the provided to me by my Service Advisor Lorraine Smith. Thanks Lorraine More

Service rep and staff solved a battery drain that made the electrical system fail several times. Other dealerships could find the underlying problem. Wish I had gone to AutoNation first. the electrical system fail several times. Other dealerships could find the underlying problem. Wish I had gone to AutoNation first. More

Staff were friendly and welcoming. Everything was smooth and efficient. Excellent carwash too! I would definitely recommend! Everything was smooth and efficient. Excellent carwash too! I would definitely recommend! More

I took my 2023 Ford Bronco in for some recalls, and the vehicle not recognizing my key (this was on Thursday, as soon as they opened). I was told the repairs would take 1-2 days. After two days, I finally vehicle not recognizing my key (this was on Thursday, as soon as they opened). I was told the repairs would take 1-2 days. After two days, I finally get told that they need to see if my key was under warranty. They come back to me the next day and say it was under warranty, and that the key would be ordered in and re-programmed on Monday. No one has reached out, I've been ignored for SEVERAL HOURS by my service advisor, Joshua, and he would finally respond at the end of the business day to tell me the key had not yet come in and it would be done the next day. It is now Wednesday of the next week. I spoke with the service center manager, Fabian, asking for a loaner vehicle and was told none would be available for 2 months and again, promised my car would be ready the following day. This has been the worst customer service I have ever received at a dealership. The very least they could do is COMMUNICATE without me having to call every few hours. Ridiculous. Do better! More