AutoNation Ford Frisco

I had asked for CAP to be put on one of the tires that had not been put back on last time. This is like the 3rd time i have asked for that Cap to be replaced. Mohammed said the cap had been replaced I go had not been put back on last time. This is like the 3rd time i have asked for that Cap to be replaced. Mohammed said the cap had been replaced I got home and not it wasn't replaced More

Extremely happy about choosing AutNation Ford Frisco for my purchase. This was my first car purchase in the USA and the team made it super easy for me, with no hard negotiations and very straight forward pr my purchase. This was my first car purchase in the USA and the team made it super easy for me, with no hard negotiations and very straight forward process. What I saw on the web was exactly what I saw the following morning in person and by noon I was out on the new vehicle. More

The offer given to me for my suburban was an insult. It was 4K + what was offered by other dealers, and not until I began leaving the facility did those numbers increase. I understand, most are in it f It was 4K + what was offered by other dealers, and not until I began leaving the facility did those numbers increase. I understand, most are in it for max profits, and by any mean necessary, but don’t cheat Customers. You asked for a 10 day pay off for my trade, well it’s going on three weeks, and I’m getting calls from USAA requesting payment. I’ll have to make payment to avoid a negative mark on my credit. Recall information, wasn’t communicated, so we financed car, but couldn’t drive it home. More

I got an appointment to have an extra key made for my Ford. It still took over an hour. They were unable to copy my existing key, they had to order another. The new key to copy was supposed to be there t Ford. It still took over an hour. They were unable to copy my existing key, they had to order another. The new key to copy was supposed to be there the next day. I’m still waiting to hear from the dealership that my key is at the dealership ready to me made. More

The gentleman who checked me in outside was very efficient ( I do not remember his name). Hector took care of what I wanted accomplished regarding my service. He updated me toward the end and then efficient ( I do not remember his name). Hector took care of what I wanted accomplished regarding my service. He updated me toward the end and then finished quickly at the end. Very nice to work with and within the time frame he had suggested. Very happy with the service! More

Great customer service good price the only thing that I missed is car wash not offered anymore missed is car wash not offered anymore More

The staff is very courteous but very busy. When calling the phone often rings many times before being answered. I was hung up on twice when trying to check on my vehicle status. When calling the phone often rings many times before being answered. I was hung up on twice when trying to check on my vehicle status. More

Very honest! I have been to other Ford / Lincoln dealerships in the Metroplex and did not have a positive experience. I was treated fair and completely informed I have been to other Ford / Lincoln dealerships in the Metroplex and did not have a positive experience. I was treated fair and completely informed about ever issue with my car. My service writer was the best, Mohamed. He called me after my service and asked if there was anything else I might need to know about my car. More

Bubbles and Elmer took great care of me and my car! Would definitely recommend to my friends and family Would definitely recommend to my friends and family More

service was performed as scheduled. Ride home was scheduled thru Lyft as Ford no longer has a shuttle. Lyft was provided by the dealership at their cost. Ride home was scheduled thru Lyft as Ford no longer has a shuttle. Lyft was provided by the dealership at their cost. More