AutoNation Ford Frisco

Very friendly and efficient service. They worked me in without an appointment and finished in a timely manner. They worked me in without an appointment and finished in a timely manner. More

Very easy to work with. Friendly staff. I would highly recommend Anna. She will help youbin all aspects. Friendly staff. I would highly recommend Anna. She will help youbin all aspects. More

I love bringing my cars to this service center because they really take good care of us. They go all and be on the help us. The service manager Fabian does an amazing job and always makes sure our vehicle they really take good care of us. They go all and be on the help us. The service manager Fabian does an amazing job and always makes sure our vehicles are good. Thank you so much Fabian we really appreciate you!!! More

Our overall experience with our Nation Ford, Frisco was very good except when it was time to take possession of our Ford Bronco. I noticed right away that several of the dealer installed options we had pur very good except when it was time to take possession of our Ford Bronco. I noticed right away that several of the dealer installed options we had purchased had not been installed. When I asked our Sales person about this he had no knowledge of these options even though they were listed on Spec sheet attached to vehicle and on the purchase order. I was then informed it would take two days to install these and I had to make an appointment to bring the vehicle back and leave it for those two days. This was frustrating as the dealership had the Bronco for a week before we finalized the sale More

Amazing Customer Service! We loved our car buying experience. We would definitely come back! Thanks We loved our car buying experience. We would definitely come back! Thanks More

From the first call to the point when I picked up my new, I felt being honered and very well treated. Thank you I felt being honered and very well treated. Thank you More

0 stars would be more appropriate. I have never encountered worse customer service in my life. After bringing in the vehicle, still under warranty, on multiple occasions they were eith I have never encountered worse customer service in my life. After bringing in the vehicle, still under warranty, on multiple occasions they were either unable to or unwilling to fix the issues we were having with unbearable break noise (enjoy the video attached). I was told they fixed the vehicle after having it for 3 months but the same problems persisted and I brought it back. At that point they were unable or unwilling to fix the issue after keeping it for an additional month (please see attached texts as well from the service advisor Obiora, Drive Manager Fabian and even the service manager Naomi). I will admit that Naomi was at least present to deal with but even she states that she would have an appraisal done before I come in the next day and the vehicle detailed in attempt to make up for the significant inconveniences. To my surprise, I had to wait about an hour for that appraisal upon my arrival for the appraisal and I’ll let you be the judge as to the level of detailing with the following pics. “Merely noise and usually goes away” is the direct quote but later they claim to not be able to replicate the noise, even with the video I provided. I was also told the GM Jason would be in contact with me but I guess they neglected to give him the message either as I’m still waiting. Never been lied to and disrespected by so many people all at once. To treat anyone this way is appalling but a disabled veteran is unforgivable. I have purchased 6 new Fords and 2 from this dealership but I will never make that mistake again. More

This was our first Ford purchase and we couldn't be more pleased with the experience and the service, both during and after the purchase. Vinny was extremely patient and informative, Kyle was helpful and k pleased with the experience and the service, both during and after the purchase. Vinny was extremely patient and informative, Kyle was helpful and knowledgeable, and Cory was quick to respond to complete the after sale items. We will definitely be recommending AutoNation in the future! Thanks! More

I worked with Dennis Gooding with the purchase of my recent car. I had my former car for almost 10 years, so this was my first time having to purchase a vehicle. Dennis was understanding, patient, respo recent car. I had my former car for almost 10 years, so this was my first time having to purchase a vehicle. Dennis was understanding, patient, responsive, and knowledgeable. His passion for cars is palpable. At no point did I feel like Dennis was worried about making a sale, he simply wanted to make sure I was getting everything I needed out of my vehicle. I would highly recommend visiting Dennis! More