AutoNation Ford Frisco

Oil Change & VCP I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in a I bought my truck in Houston Texas from AutoNation and moved to Plano. I purchased this VCP form them and it is amazing. I just pull my vehicle in and they do the service work and I am on my way. I actually set up my appointment on line and drove up and was in a shuttle to my house in 5 minutes. I picked it back up a few hours later. I was lucky to meet Mr. Josh Patterson who works there and was very professional and pleasant. This is my second visit there and both time been great. More

THE MOST PATHETIC/WORSE SERVICE EVERY HAD IN MY LIFE!! NOTE TO ALL POTENTIAL FORD BUYERS: If there was a NEGATIVE TEN rating, this dealership would get it. DO NOT waste your time with Auto Nation Ford i NOTE TO ALL POTENTIAL FORD BUYERS: If there was a NEGATIVE TEN rating, this dealership would get it. DO NOT waste your time with Auto Nation Ford in Frisco, TX. The story starts like this, I bought a Jeep Compass which after 2 weeks I did not like. A family member works for another Auto Nation Ford dealership in Florida and tells me why are you wasting your time with Jeep when you can go to our dealership right down the street and get 0% financing for 72 months and get a lot nicer vehicle for your money. So, I drove about 1/4 of a mile up the road and spent 2 hours there and was told by Sales Manager, dont worry about it, we'll take good care of you, this was on Monday late afternoon on (8/31/2015), they could not get the payoff information on my Jeep because the bank was closed, So, I drove back there yesterday (9/1/2015) to be told that if I want to buy one of their vehicles to take advantage o the 0% financing for 72 months that I would have to put down $3300 in cash. I asked my sales guys (Cheyne and Dean) 5 times at least, how are things going and they tell me everything is looking good. I don't understand why a car dealership would put me through this as I also asked them numerous times what is the monthly payment on a 2015 Ford Escape, he never told me a number. I dont understand why we just didn't cease all communications at that point. GETTING BETTER, KEEP READING, I then was told by the Sales Manager (Corey Dalgetty) he would talk to the General Manager of the dealership who was "out hunting" yesterday (9/1/2015) and he would see if an exception could be made as the GM at this dealership has some “magic dust” he can sprinkle to “make things happen" with Ford Financing. I get a call this morning (9/2/2015) from Dean in Sales asking me when I was going to be at the dealership to pickup the car, then an hour later, I get a call back from Corey, the guy whose been with Ford 18 years, and was told that the only way to get that Ford Escape, per the GM is to now put $6000 in cash down. Do these guys talk to each other? OMG!!! I would highly recommend the GM and his entire team take lessons from Frisco Chrysler Jeep Dodge Ram right down the road from their dealership, I went right back yesterday (9/1/2015) after after being told about the $3300 in cash down and worked with Frisco Chrysler Jeep Dodge Ram's Managing Partner Shawn Swenson (who obviously knows and understands the true meaning of Customer Service) of that dealership and he himself personally spent 5 hours with me showing me different options and to take even take a negative hit to make a customer happy and to get me into a completely different vehicle that fit within my budget, drive much differently than a Jeep Compass and all for $60 bucks more a month. WOW! I have bought at least 10 cars in my life (Nissan, BMW, Cadillac, Mercedes, Lexus, Jeep and others) and this was the absolute biggest waste of my time and most pathetic service I have every witnessed in my life of car buying!! I hope the owner of Auto Nation Ford gets to read this, not that it will change my perception at all. STAY AWAY IS ALL I CAN SAY - Would NEVER go back there and would NEVER recommend them to ANYONE. More

Terrible communication and long waits They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours late They make appointments then keep you waiting for hours. Then they offered a ride home and did not say they had to keep car overnight till 8 hours later. From the poor service, lack of follow up after sale, never delivering warranties or paperwork on time this place should get a zero not a 1 star. They act like they could care less about their customers and their time. More

repair Take my mustang to get my engine replace i take them almost 3 weeks after they is start nocking 1 week after thake back to them it work for lil bit it Take my mustang to get my engine replace i take them almost 3 weeks after they is start nocking 1 week after thake back to them it work for lil bit it start nock again when i call the sservice leader say he can't do anything they also broke my ac vent spoke to the general manager he say he will replace it when i call to take in they he don't work enmore More

I joined the Autonation Ford Family of Frisco in August 2012. Ever since that first day I can honestly say they have always given me attention and servicing that always rates a 5. I usually have been har 2012. Ever since that first day I can honestly say they have always given me attention and servicing that always rates a 5. I usually have been hard pressed to give 4's but in this case I have to admit that I have never been treated so well by their employees. One person in particular that stands out is my service tech--Don Randall. He has never let me done and is the Ultimate in paying attention to what I need accomplished. Thanks Autonation for having staff of his caliber. Ken Kozlowski Service # 6713 claim check. More

Ok, so by far the best car buying experience I have ever had! All I have to say is CARLOS VILLEGAS is the best! He set us up with Susan and they got us fianced on my dream car (was a surprise from my husban had! All I have to say is CARLOS VILLEGAS is the best! He set us up with Susan and they got us fianced on my dream car (was a surprise from my husband) and this is a deal that should not have happened. Our credit has not been good for some time and I have been recuilding for about 2 years, but they got it sone and we got a great deal! THIS IS A WONDERFUL DEALERSHIP and (this is my 3rd car to purchase from them) and from Carlos, we wont be buying anywhere else ever again! HIGHLY recommend! More

Do not and I mean do not ever let their service department touch your vehicle! EVER!!! I took mine in for a tune up and it came back running worse than when it got there. 24hrs after i picked my ve department touch your vehicle! EVER!!! I took mine in for a tune up and it came back running worse than when it got there. 24hrs after i picked my vehicle up the check engine light appeared. I take it back to them and get charged $135 for them to diagnose the problem and they wanted $900 for a part that supposedly couldn't be repaired. I take my truck home and now find the mounting bracket for my cold air intake snapped off from where their mechanic used it to lean against. So $14 for a new bracket, $5 worth of carb cleaner and shop towel later my truck is now fixed ( this was to cost me $900). Do yourself a favor stay as far away from this place as possible! More

Called on phone made pot to see Dennis. Arrived he was with customer so dealt with Jarry and manager. On Wednesday agreed to purchase car. Ask to hold check funds were being transferred and took two day with customer so dealt with Jarry and manager. On Wednesday agreed to purchase car. Ask to hold check funds were being transferred and took two days to clear. Manager refused to hold check or car. On Friday Dennis called to say the car would be held for me. I agreed to pick up on Monday since I was 90 miles away. Larry calls on Saturday to say car is sold. So these people lie to you and are terrible business people. I would not recommend them to anyone. More

WORST VEHICLE BUYING EXPERIENCE EVER-GO ANYWHERE ELSE, THESE PEOPLE ARE CROOKS & THEY LIE! AUTO NATION FRISCO, TX. 1. Picked out a truck over the phone with Susan Kelly who told us it did indeed hav THESE PEOPLE ARE CROOKS & THEY LIE! AUTO NATION FRISCO, TX. 1. Picked out a truck over the phone with Susan Kelly who told us it did indeed have 4X4. Based on the info given by Susan, flew into Dallas to buy said truck. A 2012 Ford F250 King Ranch model with 4x4. 2. Susan said she would have a cab pick me up at the Westin at 9am; the cab would be waiting. Morning comes-no cab, no transportation to dealer. No communication from Susan Kelly. 3. I called Susan, "She forgot.". Kelly said to call a cab & come out to dealership. Cab took me to Auto Nation Ford. Auto Nation 4. Met Kelly, she pulled up vehicle which read on computer 2 WHEEL DRIVE. Whole reason for trip was for this truck which Kelly stated was 4X4 not 2 WHEEL Drive. 5. Kelly showed me a few other trucks. Found one I liked. Was told the price, but wanted the 2 year free warranty along with the 100,000 mile warranty. Was told the 2 year warranty was only on Ford XLT models (before trip, called Don Chalmers Ford in Albuquerque & Brad Francis Ford in Los Lunas, NM who both said the warranty was on ALL SUPER DUTY TRUCKS which would include the one we were buying. 6. When I was told I could not have the warranty, I was leaving the dealership, Steve Roach, a sales-manager came over to me & said he would GIVE me the 2 year warranty. I then agreed to the purchase of the final Ford truck I had picked out. 7. The Finance Manager neglected to tell me the agreed upon price was going to be raised by roughly $700 to accommodate my wish for the 2 year warranty package. I questioned why the cost was on the contract & Steve Mattingly told me so that Ford would acknowledge that the truck had the warranty. None of this was disclosed. 8. Called Steve Mattingly about 7 times-no return call until 5 days later. Called Steve Roach probably 25 times, who said he would "Fix & look at all the paperwork." on Thursday, May 30, 2013 by noon. No call-back. Now 5pm. 9. Still no response from dealer. More

Experience started off decent, Day 1: I inquired Experience started off decent, Day 1: I inquired about vehicle (SVT Lightning) and since AutoNation Dealers share inventory and I could not make Experience started off decent, Day 1: I inquired about vehicle (SVT Lightning) and since AutoNation Dealers share inventory and I could not make it to Frisco since I live west of Fort Worth, the saleswoman said she could bring the vehicle to me so she could be credited with the sale. So reluctantly I said okay hesitant to start a new dealership relationship. Since the listing was new and did not have any pictures, I inquired to see if they could send me some and they sent me one picture. I asked if they could send me more pictures and the saleswoman said she would send me more a little later in the day. I never received the pictures. So I contacted my AutoNation dealer that I worked with before that were top notch (AutoNation South Fort Worth - used to be Bankston on Bryant Irvin) to see if they could get me pictures, and they did same evening. So I had my salesman that I have an established relationship with contact the Frisco AutoNation store to get the vehicle transferred so I could take a test drive. Day 2: Come to find out there were a couple of mechanics at the Frisco AutoNation that wanted the vehicle and they were not letting the vehicle be transferred. First time I have heard of a publicly listed vehicle not being offered to the public and being held by employees. A very dishonest and unethical business practice. I don't see the problem offering a vehicle to a mechanic, but don't list it publicly and hold on to it for the mechanics. Leave it off until the public can actually buy it. Day 3: I continued to push the transfer (and so did my salesman, he even got his manager involved) and the Frisco store stated that the mechanics backed away because the truck needed $4K worth of repair and it was driven real hard. I still wanted the vehicle transferred so I could take a look at it and so the AutoNation of South Fort Worth Service Dept. Side note: The AutoNation South Fort Worth service guys are excellent, just got through working with them to repair electronics and oil leaks in my wife's car that was previously transferred from the Frisco store. The Frisco store service manager told my salesman that he could pick up the vehicle if I wanted it that bad, so I said yes, I still wanted to take a look and have the service people I trusted take a look too. Day 4: My salesman sends someone to pick this vehicle up early the next morning and they won't let her have it, they say that a deal has been written on it even though there was not a deal in their system the entire day from what my salesman advised. End of Day 4 early Day 5: The Frisco AutoNation sold the vehicle out from under me. Another dishonest and unethical business practice. The whole situation was real shady. The vehicle was wanted by mechanics, then not because it needed $4k worth of repair and was on the lift taken apart, to being sold 24 Hrs later after I was told this, with it still on the lift??? I am very mechanically inclined, I work on all my vehicles and others, so I know how long certain repairs take and how long dealerships usually take. This dealership has lost my business and my respect and I will make sure everyone I know that comes to me inquiring about vehicles (and there are many) to stay away from this dealership. I am questioning whether I will ever buy a car from any AutoNation Dealer since they seem to have dealers that engage in dishonest and unethical behavior under their umbrella. The funny thing is that my wife's car I had transferred from this same dealership when I bought it in less than 24 hrs, thank God I bought a warranty because the car had some serious leaks that were covered up, I don't think the car went under any kind of inspection. So to whoever reads this review, please think twice before engaging in business with the Frisco dealership, especially if you need a vehicle transferred to another AutoNation Dealer close to you, they are not in the business for the consumer. More