AutoNation Ford Frisco

Nicole is an awesome Customer Service Advisor. Great attitude and very professional. Updated me via text regarding cost and the completion of the appointment. The invoice was the same as predicted at t attitude and very professional. Updated me via text regarding cost and the completion of the appointment. The invoice was the same as predicted at the time of dropoff. More

The service I received during my recent visit was great. I had a tedious tire issue which the guys quickly took care of. However, I think that you might want to take a look at the entry point where many I had a tedious tire issue which the guys quickly took care of. However, I think that you might want to take a look at the entry point where many of the customer service guys and gals were positioned on the day. When I arrived there were several customers waiting in what I would call, a disorganised fashion; to be attended to. Surely, having a team member available to greet customers, answer questions and assist them in getting in front of one of the available customer service guys a quickly as possible might be a step forward here, based on what I witnessed. Just my two cents …. More

Keith gave me the exact car I wanted a black exterior and black interior Ford Explorer at the exact price with the accessories package I was looking for. I will contact Keith again next time I need a new Fo black interior Ford Explorer at the exact price with the accessories package I was looking for. I will contact Keith again next time I need a new Ford. More

Service department is lacking in communication really bad. Made an appointment 2 weeks out and when I arrived for my appointment was told there were running 3 to 4 days behind. It ended up being a whole bad. Made an appointment 2 weeks out and when I arrived for my appointment was told there were running 3 to 4 days behind. It ended up being a whole week and the only communication I got was when I called. More

Recall - got me in and got me out. Scheduling process was easy. Had my truck ready by the time they said it would be ready. was easy. Had my truck ready by the time they said it would be ready. More

The service personnel was all very helpful in answering all of my questions especially since I was a new customer. They were quick and thorough with my service. all of my questions especially since I was a new customer. They were quick and thorough with my service. More

AutoNation is a great place to purchase and service your auto. They consistently provide courteous and professional service. Hawk is the Best in providing service. Thank you, auto. They consistently provide courteous and professional service. Hawk is the Best in providing service. Thank you, More

They are very busy since the pandemic has slowed down. It took a whilefor them to find the problem with my vehicle but they did find it and took care of it. They have always done a great job and I comme It took a whilefor them to find the problem with my vehicle but they did find it and took care of it. They have always done a great job and I commend the effort with the problem getting everyone taken care of. More

This dealership service department offers NO discounts for maintenance or oil changes. Richardson Ford Dealership provides on their website coupons. Service labor too high! O for maintenance or oil changes. Richardson Ford Dealership provides on their website coupons. Service labor too high! O More

I signed a contract on a mustang here, they called me back a week later saying that the financing fell through. They are telling me I have to either put more money down or sign a new contract at a higher back a week later saying that the financing fell through. They are telling me I have to either put more money down or sign a new contract at a higher interest rate and payment or bring the car back. This place is not good, not good at all. I rate this place a 0/10 More