AutoNation Ford Frisco

Experience started off decent, Day 1: I inquired Experience started off decent, Day 1: I inquired about vehicle (SVT Lightning) and since AutoNation Dealers share inventory and I could not make Experience started off decent, Day 1: I inquired about vehicle (SVT Lightning) and since AutoNation Dealers share inventory and I could not make it to Frisco since I live west of Fort Worth, the saleswoman said she could bring the vehicle to me so she could be credited with the sale. So reluctantly I said okay hesitant to start a new dealership relationship. Since the listing was new and did not have any pictures, I inquired to see if they could send me some and they sent me one picture. I asked if they could send me more pictures and the saleswoman said she would send me more a little later in the day. I never received the pictures. So I contacted my AutoNation dealer that I worked with before that were top notch (AutoNation South Fort Worth - used to be Bankston on Bryant Irvin) to see if they could get me pictures, and they did same evening. So I had my salesman that I have an established relationship with contact the Frisco AutoNation store to get the vehicle transferred so I could take a test drive. Day 2: Come to find out there were a couple of mechanics at the Frisco AutoNation that wanted the vehicle and they were not letting the vehicle be transferred. First time I have heard of a publicly listed vehicle not being offered to the public and being held by employees. A very dishonest and unethical business practice. I don't see the problem offering a vehicle to a mechanic, but don't list it publicly and hold on to it for the mechanics. Leave it off until the public can actually buy it. Day 3: I continued to push the transfer (and so did my salesman, he even got his manager involved) and the Frisco store stated that the mechanics backed away because the truck needed $4K worth of repair and it was driven real hard. I still wanted the vehicle transferred so I could take a look at it and so the AutoNation of South Fort Worth Service Dept. Side note: The AutoNation South Fort Worth service guys are excellent, just got through working with them to repair electronics and oil leaks in my wife's car that was previously transferred from the Frisco store. The Frisco store service manager told my salesman that he could pick up the vehicle if I wanted it that bad, so I said yes, I still wanted to take a look and have the service people I trusted take a look too. Day 4: My salesman sends someone to pick this vehicle up early the next morning and they won't let her have it, they say that a deal has been written on it even though there was not a deal in their system the entire day from what my salesman advised. End of Day 4 early Day 5: The Frisco AutoNation sold the vehicle out from under me. Another dishonest and unethical business practice. The whole situation was real shady. The vehicle was wanted by mechanics, then not because it needed $4k worth of repair and was on the lift taken apart, to being sold 24 Hrs later after I was told this, with it still on the lift??? I am very mechanically inclined, I work on all my vehicles and others, so I know how long certain repairs take and how long dealerships usually take. This dealership has lost my business and my respect and I will make sure everyone I know that comes to me inquiring about vehicles (and there are many) to stay away from this dealership. I am questioning whether I will ever buy a car from any AutoNation Dealer since they seem to have dealers that engage in dishonest and unethical behavior under their umbrella. The funny thing is that my wife's car I had transferred from this same dealership when I bought it in less than 24 hrs, thank God I bought a warranty because the car had some serious leaks that were covered up, I don't think the car went under any kind of inspection. So to whoever reads this review, please think twice before engaging in business with the Frisco dealership, especially if you need a vehicle transferred to another AutoNation Dealer close to you, they are not in the business for the consumer. More

Jeff worked with me over a two-day span to narrow my search to the exact Focus that fit my needs and wants. Shawn, on the finance team, worked with me to reach a great price and payment plan. Jeff a search to the exact Focus that fit my needs and wants. Shawn, on the finance team, worked with me to reach a great price and payment plan. Jeff and Shawn were complete professionals in every area and I look forward to doing business with them again soon. More

Really love my 2013 Ford Edge. Henry was very helpful and purchase process and meeting with finance manager was less stressful than I've experienced elsewhere. purchase process and meeting with finance manager was less stressful than I've experienced elsewhere. More

Took my 2011 F250 30,875 miles in for a front end wobble. Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and need Robbie said it was probably the front end dampener. This was on Friday at 1:00 pm. On Monday they called me and said the dampener was bad and needed to be replaced but in order to do the job I NEEDED to pay for the alignment and the rotation. What?? When I asked why, he couldn't provide me with a logical answer other than it needed to be done. When he told me it was $149.99 for the alignment I told him I would take it elsewhere even though I had done all my servicing (oil changes, fuel filter, 30,000 mile service, and rotations/rebalances) done there. When I told him it was ludicrous I needed to pay to have the warranty part installed correctly and that it should be covered as well he said if I didn't have the alignment done there the part going forward would NOT be warrantied. So I called Ford Customer Service, what a waste of time. Because these dealers are individually owned they don't have any jurisdiction over them. Bottom line is, over $150 they lost my business for the life of my vehicle. Steer clear of this dealer, no customer loyalty whatsoever. The funny part is, they had no problems during all my previous services begging me for a five star rating if I received an online survey from Ford. What a joke. Even said they would give me a free interior and exterior detail if I did. How about you just give me 5 star service and I'll pay for the detail??!! Now there's a better idea. Chose a different Ford Dealer if you own a Ford. These arrogant people at Bankston aren't worth your time or frustration. Guess that's the reason they have a 2 star rating out of 5. More

Overpriced financing, selling cars that have mechanical problems and pretend like u messed it up when u drove off the lot. these people here are definitely snakes looking to make a sale anyway possible. i problems and pretend like u messed it up when u drove off the lot. these people here are definitely snakes looking to make a sale anyway possible. i will build my credit up and shop elsewhere when time to buy another vehicle. More