AutoNation Ford Frisco

Recall visit As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! More

Sercice Dept The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable More

Purchased Car I bought a car and this was absolutely the best experience I've ever received in purchasing a car. My salesman, Desmon, was very respectful, kind, and I bought a car and this was absolutely the best experience I've ever received in purchasing a car. My salesman, Desmon, was very respectful, kind, and patient. Friendly environment and I was in and out within 3 hrs! No frills or gimmicks. Pricing was fair and reasonable. Desmon made buying a car so easy and the finance dept did an awesome job as well. More

Worst Service Department Ever! This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They had me replace a $200 battery telling me that they are sure this is the problem. A few days later my car stalls several times in traffic and they tell me that it is now over $700 to fix and I need a fuel pump. Every service department I call tell me since I have a 2014 with low miles, it is very unlikely I need a pump and it is probably a sensor that is much cheaper to repair. When I asked my service tech, John Malinowski, why this was not discovered before when they had my car all day and ran several tests, he tells me "we only did a partial test on it and that was just for the battery." Are you serious?! You had my car literally all day and you only tested the battery and proceeded to tell me, the customer, that my battery was in fact the problem when you haven't fully tested everything? Not only that, but I go to pick my car up and they can't find the keys to my car or the finalized customer paperwork, just the estimate. I tried calling the Service Director, Donald Randall, and when I left a message asking for him to call me back he never did. I also tried calling the General Manager of the dealership, Paul, and of course never got a call back. Don't go here unless you want them to partially fix your car and replace parts on it that don't need to be replaced. More

So far so good. There was a misunderstanding with the finance department, but we've worked things out. The manager was very friendly and I think our issue is resolved There was a misunderstanding with the finance department, but we've worked things out. The manager was very friendly and I think our issue is resolved. More

Can't get a return call Called twice this week regarding a repair needed on my 2016 f150, I bought in Dec. No response yet. They didn't have to wait on my money for my truck Called twice this week regarding a repair needed on my 2016 f150, I bought in Dec. No response yet. They didn't have to wait on my money for my truck though. Probably won't deal with them again or refer them either. More

Service Department is "Top Notch" I purchased my Ford Fusion from AutoNation in Frisco and bring it to their service department for any maintenance and warranty work needed. I am alway I purchased my Ford Fusion from AutoNation in Frisco and bring it to their service department for any maintenance and warranty work needed. I am always treated professionally with the work performed correctly the first time. They exhibit a fair and caring attitude and address any problems honestly. I will continue bringing my Ford there and appreciate their "customer focused" attitude. More

CUSTOMER service defined --- Greaqt job Friendly, personalized service focused on the CUSTOMER. Thanks to David and the entire service staff -- a refreshing change. I had to have service o Friendly, personalized service focused on the CUSTOMER. Thanks to David and the entire service staff -- a refreshing change. I had to have service on my glove box, at first there were questions as to whether it was still under warranty --- not yet three year old explorer with 26k miles. My service rep David took it on and said do not worry we will take care of it and he did. This is one reason I left 5 star ford in Lewisville where I purchased the car but I have been getting service here at Autonation, Frisco and there is a difference --- beleive me! More

They will give you pricing with numbers that don't match Their sales team seems incredibly disorganized. I went in to buy an F150, it happened to be at the Auto Nation over in Fort Worth. The web site had th Their sales team seems incredibly disorganized. I went in to buy an F150, it happened to be at the Auto Nation over in Fort Worth. The web site had the truck listed at one price. The MSRP of the price at Auto Nation Ford Frisco was $2500 more than the MSRP the truck was listed for at the Fort Worth dealership. A manager was trying to convince me they put an incorrect price on the website. Great! This dealership really does not seem like they know what they're doing. I passed on buying the car because the numbers just don't add up with these people. Why should the "final price" be different at the dealership than it is on the website? The salesperson was friendly but management seems to have no clue what they're doing. They certainly try to pull on kinds of tricks on you. I would avoid doing business with Auto Nation at all costs. There are plenty of professional dealerships out there. Stay away from this one! If the online price was the actual final price (before taxes, etc) the deals would be somewhat competitive. FYI - they would not negotiation on a new vehicle at all. More

A terrible customer experience - They FIXED it! While the below review is accurate at the time of posting I would like to post my respect for the team at AutoNation Ford of Frisco. The acted as true While the below review is accurate at the time of posting I would like to post my respect for the team at AutoNation Ford of Frisco. The acted as true professionals. They addressed my concerns and offered realistic solutions. Then they went over the top with their customer service. I am proud to say I bought my Ford from this team. I will happily service my car at their dealership. I will not hesitate to refer my colleagues, friends and family to them. And when I am in the market for a new ride they will be the first place I stop. Way to go AutoNation Ford Frisco! The purpose of this letter is to express my profound dissatisfaction with the service I experienced at Bob Tomes AutoNation Ford in Frisco on October 26th, 2016. From 5:30PM to 9:15PM I acted in good faith to purchase a new 2017 Ford Mustang EcoBoost Premium. This included: • Meeting multiple sales representatives; the main contact being DT Carter • Meeting two of the Managers, John Donawho and someone else • Dealing with two separate finance representatives • Car requirements • Purchase and trade-in car inspections • Purchase negotiations • Finance negotiations • Ultimately a failed contract to purchase I was put in a bait and switch situation which ended poorly to say the least. We agreed upon a grey ecoboost premium. My goal was to be at $300/mo. We agreed upon $339/mo. When the paperwork was finally completed I was the last customer in the building. It turns out that between sales and financing the paperwork had become a lesser, black, ecoboost – no premium edition. I cannot explain how frustrated and diminished I felt at that point. Your sales representatives sold me one car and your finance people processed paperwork on another car. This is illegal. Purchasing a car is a personal decision that involves both my pride and my ego. To be taken advantage of this way made me feel like I was less of a person. During negotiations your Manager John stated “… a car is just a car, but there is only one of you…” Furthermore the Sales Rep DT promoted himself as “ …called to serve people...” There is a simple sign that hangs at the front door that reads “…Tomes Ford greater customer satisfaction…” None of these things appear to be true given my experience. I am giving you an opportunity to correct what I consider a deep, personal wrong from your organization. Rest assured that if this is not corrected I will make sure my experience is shared and reviewed through all options available to me. Adam Hindson More