AutoNation Ford Frisco

Dishonest Sales Practices Stay away! This is the worst car buying experience I have ever had. I was greeted by a sales rep when arriving and all seemed to be going well. I foun Stay away! This is the worst car buying experience I have ever had. I was greeted by a sales rep when arriving and all seemed to be going well. I found the Mustang that I wanted to purchase and decided on a color that the dealership did not have in stock. They informed me that they had the vehicle at another one of their dealerships and they showed me the window sticker and we made a deal. The dealership took my trade in, we cleaned it out, they removed my tolltag and I went back in to finish up paperwork. The dishonest salesperson told me we would wait until tomorrow in case "something" happens and I had to get a ride home because they would not give me my trade in back. When I inquired about what could happen they would not respond. In the morning I called to confirm our appointment and no one answered, I left messages and no one called me back. I got a ride to the dealership to see what was going on only to wait over 30 minutes for my sales rep to tell me that they sold the car to someone else and had nothing to offer. This company lied, kept my trade in hostage, ran my credit without having a car for me, and wasted over 4 hours of my time for a vehicle that they did not even have. More

Worst service ever No customer appreciation extremely poor service went there for floor problems that were there when the car was purchased was told it wasn't a big pro No customer appreciation extremely poor service went there for floor problems that were there when the car was purchased was told it wasn't a big problem just carpet turned out it had been major floor issues now the won't fix it there 5 star ratings are employes of theirs to up there ratings the service person I spoke to said he rates his experience every time he gets work done never want to deal with them again More

Wallyed and Maris are awesome Went here and had no problem with Wallyed and Maris, these guys ROCK. Thank you guys, I love my truck, keep doing what you guys do. Went here and had no problem with Wallyed and Maris, these guys ROCK. Thank you guys, I love my truck, keep doing what you guys do. More

Worst Service Ever Do not go to Ford Frisco. I had an 11 am appointment today that I set up online and received confirmation. Eric Smith, the Assistant Service Manager Do not go to Ford Frisco. I had an 11 am appointment today that I set up online and received confirmation. Eric Smith, the Assistant Service Manager, who was checking me in, indicated that the online system did not bring my reservation into his system even though he could see my confirmation in the other system. It would take 5 days before he could look at my car. Worst experience I've had at any repair center...and I've had some rough ones. Do not give them your business. More

**WOW** Just wow!!!! I never feel uncomfortable, uncertain of the quality of work, or dissatisfied with my visit. Impeccable customer service, most authentic employees, an I never feel uncomfortable, uncertain of the quality of work, or dissatisfied with my visit. Impeccable customer service, most authentic employees, and premium work ethic! More

Extremely poor customer services The general manager and the lack of service is just unacceptable on all levels this is the worst dealership I've had ever dealt. with.it shouldn't tak The general manager and the lack of service is just unacceptable on all levels this is the worst dealership I've had ever dealt. with.it shouldn't take 3 months to get plates and the time I've wasted and I still don't have them More

Recall visit As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! As all other services, this one was done in time, the car was clean, very nice and professional service staff. I highly recommend this place! More

Sercice Dept The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable The service manager Tammie and Scott my rep are the best ever They worked through a issue I was having to make my visit more enjoyable More

Purchased Car I bought a car and this was absolutely the best experience I've ever received in purchasing a car. My salesman, Desmon, was very respectful, kind, and I bought a car and this was absolutely the best experience I've ever received in purchasing a car. My salesman, Desmon, was very respectful, kind, and patient. Friendly environment and I was in and out within 3 hrs! No frills or gimmicks. Pricing was fair and reasonable. Desmon made buying a car so easy and the finance dept did an awesome job as well. More

Worst Service Department Ever! This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They This is the worst dealership to get service done at. I've had to visit this dealership over 3 times to try and fix one problem, twice in one day. They had me replace a $200 battery telling me that they are sure this is the problem. A few days later my car stalls several times in traffic and they tell me that it is now over $700 to fix and I need a fuel pump. Every service department I call tell me since I have a 2014 with low miles, it is very unlikely I need a pump and it is probably a sensor that is much cheaper to repair. When I asked my service tech, John Malinowski, why this was not discovered before when they had my car all day and ran several tests, he tells me "we only did a partial test on it and that was just for the battery." Are you serious?! You had my car literally all day and you only tested the battery and proceeded to tell me, the customer, that my battery was in fact the problem when you haven't fully tested everything? Not only that, but I go to pick my car up and they can't find the keys to my car or the finalized customer paperwork, just the estimate. I tried calling the Service Director, Donald Randall, and when I left a message asking for him to call me back he never did. I also tried calling the General Manager of the dealership, Paul, and of course never got a call back. Don't go here unless you want them to partially fix your car and replace parts on it that don't need to be replaced. More