AutoNation Ford Frisco

Excellent Sales Person Dennis Gooding After a couple attempts to purchase a used 2017-208 Ford F-150, Dennis Gooding of Autonation Ford in Frisco, helped me purchase a new 2018 Ford F-150 After a couple attempts to purchase a used 2017-208 Ford F-150, Dennis Gooding of Autonation Ford in Frisco, helped me purchase a new 2018 Ford F-150 Lariat for a better price and financing than any of the used trucks I had looked at. Not only did Dennis help me he did everything he could possibly do to help me get my new truck. I had gone to Grapevine Ford after talking to their internet director (he Said) and he felt he would be able to help me purchase a used 2018 ford. After arriving after driving all across town, they basically told me they couldnt do the deal and let me leave. Dennis not only did the deal but was aware of financing arrangements by Ford that saved me thousands of DOLLARS! Just wanted to thank Dennis and the Managers on Duty Friday for working with me to help me purchase my new Ford Truck. Thanks again, Dennis I will do my best to send people your way. Dave Vasquez More

Their invoice was double compared to another local Ford deal Took my 2011 Ford Escape in for a rear window regulator repair. Total for regulator replacement was $490 for parts and labor. The next week the othe Took my 2011 Ford Escape in for a rear window regulator repair. Total for regulator replacement was $490 for parts and labor. The next week the other rear door window regulator goes out and get it repaired at a Ford dealer 10 miles from this one due to my location at the time. Their price was half. Parts cost was the same, but labor was DOUBLE. Attempted to remedy this issue with Automation Ford Frisco but just got the runaround. And this two weeks after I purchased TWO new vehicles from them. Won’t return for another purchase OR service. More

Worst people and service ever These people are simply unprofessional, unfriendly and they do not care about the product or the people simply horrible. This simply do not care abo These people are simply unprofessional, unfriendly and they do not care about the product or the people simply horrible. This simply do not care about providing any kind of good service at all at any cost . Because of these people and dealership I would never consider ford More

WORST EXPERIENCE EVER I bought a used car one weekend from AutoNation Ford in Frisco and it had just been traded in to the dealership. Of course I understood that buying th I bought a used car one weekend from AutoNation Ford in Frisco and it had just been traded in to the dealership. Of course I understood that buying the car meant that I had to wait until the paint and mechanics were available. I was told the car would be ready the following Monday. I get a text that Saturday night from their financial manager and she says she forgot to charge me $267!!! Whose fault is that?! Monday rolls around and they do not have the car ready because they said “the 30% chance of rain is risky to paint in”. I understand that, but I checked the weather and it was not going to rain after 11 am that day. I get a call the day after, which was a Tuesday, and they tell me the car is ready. I drive up to the dealership with my mom to pick up the car and didn’t even drive the car off the lot and there was a nail in the tire. The service men tell me I have to pay $148 for a car I have not driven off the lot yet!!! I demanded a sales manager. They paid for the replacement tire but made me wait another day. I get a call on Wednesday saying the car will be ready around noon. I call back at 2:30pm the same day to ask if it was ready, the receptionist answers and is extremely rude to me as I called wanting to speak to a manager!! She directs me to a manager but nobody answered!!!! I get a call at 3:15pm saying the car is now ready, my mom and I are livid at this point so we go get the car. And the sales manager decided it was appropriate to talk down to us like we don’t know the situation. My dad and I were the ones to purchase the car but my mom was the one who came with me to pick it up, and the manager said “ma’am you were not involved in this purchase you don’t know what you’re talking about.” What happened to the customer is always right!? So many problems in 5 days!!! I should have been given a rental vehicle until my car was ready to drive off the lot!! And everything should have been inspected!! I WARN YOU!! DO NOT PURCHASE A CAR FROM AUTONATION FORD. More

This place is a joke Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it will get done by the time we close at seven...who the xxxx can do that?? I drive from McKinney to Frisco to get service done, for reasons I wont discuss in this review, but it looks like I need to give Bob Tomes a chance now. It's no wonder why Ford has decided to open another point in Prosper....if Tammy or Jason Kopp the GM want to give me a call to discuss some ideas on how to make more money and ways to be quick and efficient about it, then respond to the review and I will get in contact. More

Run like all xxxx!!!!! If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than to AutoNation Ford Frisco to purchase a car. I bought a 2010 Cadillac Escalade EXT for $33,000, including a $3500 (2 yr 24,000mi warranty) I paid $575/mth for 13 months before my engine went out. I purchased the truck with 85000 mi, my warranty expired at 109998, I now have 111081 on the car, warranty expired. I take the car to the dealer asking if they can still honor the warranty, of course not, I contact the warranty Co to honor the warranty, of course not. I then ask the service director about helping me with this car they just sold me somehow, he goes on to tell me they will cut their labor cost to install an engine on the car, which was quoted at $11000 with Sewell of Dallas. I come back the next day with a proposal to purchase a second used car from AutoNation at some sort of discount and was offered great Customer service from their fleet manager. I was ready to purchase a car cash and they weren’t willing to extend me any form of gratitude for me even considering making a second purchase after this terrible situation. $45k in 14 months off two used cars, the dealer almost made and I’m out $56k - In 14 months. The used cars here are sketchy and the customer service is the worst I have ever experienced in my entire life. They don’t value your time, money or loyalty. I will never buy a hub cap from this dealer again. More

Dishones Sales practices - Stay away They should be sued for their false advertisement, they list vehicles with pictures and stock numbers on their website and when you arrive to negotiat They should be sued for their false advertisement, they list vehicles with pictures and stock numbers on their website and when you arrive to negotiate a deal, they show you completely different prices. If you look at other reviews, this is common practice for this place. Do yourself a favor an stay away. More

Another service Brand new truck.. less than a year old and I’ve been to the dealership more this year than i ever have before oil change i understand but between the Brand new truck.. less than a year old and I’ve been to the dealership more this year than i ever have before oil change i understand but between the recalls and the warning lights i can’t catch my breath. HELP FORD MAKE IT RIGHT stephenpgraves@gmail.com More

Dishonest Management Autonation Ford Frisco, TX had a vehicle I was interested in. I stopped by and took a look at the vehicle and they took a look at my trade. I told t Autonation Ford Frisco, TX had a vehicle I was interested in. I stopped by and took a look at the vehicle and they took a look at my trade. I told them I would come back the next day with my wife, granted the amount they could offer on my trade was decent. A couple hours later, I received a call from the used car manager asking me about my experience and stating that my trade-in value was between $10,000 and $12,000. I told him that $10,000 was too low for me to do the deal but if they could do somewhere in the $12,000 range, I could make that work. He agreed and said, "yeah, that shouldn't be a problem." Consequently I came back the next day, ready to do the deal and when it came down to my number on the trade they offered me $9,600. I asked to speak to the manager and he gave me a long speech about the value of my vehicle and how it wasn't worth anywhere near the $12,000. I shared with him, that the problem I had with the dealership was not that they couldn't give me what I wanted for my car, the problem was integrity. If you can't get me where I want to be, then don't tell me you can. The manager could have saved me and him a lot of time if he would have just been honest. Instead, I drove 45 minutes each way to find out we couldn't make a deal happen. Very disappointed in the values of this dealership. More

Worst service I have ever had for anything, ever. Lost my vehicle for a day. ( it was there the whole time) They never call you back or give status updates. I also had to bring the vehicle back a mont Lost my vehicle for a day. ( it was there the whole time) They never call you back or give status updates. I also had to bring the vehicle back a month later because the part that was put on the first time failed. The lady was also rude about having to give me a loaner car. More