AutoNation Ford Frisco

Worst Experience After working with AutoNation Ford for so many years today was the worst experience I have had with any service for a long time. I brought my Ford Ex After working with AutoNation Ford for so many years today was the worst experience I have had with any service for a long time. I brought my Ford Explorer for scheduled service almost 2 weeks ago. I asked to look into the driver outside door handle that was loose but still functional as proven by the pre-repair pictures they take before service. They told me that was not no covered by Platinum Vehicle Protection Plan that I bought from them and it will cost approximately $100 to fix. I told them mot to proceed as I will try to fix at later date. When I went to pick up the car the handle was completely nonfunctional. I took it back today to repair. Today they tell me that because of some damage done to handle inside rod which they did it themselves in that 1st visit I have to pay $650 to have it repaired. The Service Adviser rude lady had the audacity to say that it is not their mechanic fault to make damage worst as it was broken in the first place. I have placed a complain to the BBB to get a resolution. More

My car is ruined!!! I am very unsatisfied with my service, on Saturday (Nov 2) I brought my vehicle in for a broken outside driver side door handle. A full detail diagnos I am very unsatisfied with my service, on Saturday (Nov 2) I brought my vehicle in for a broken outside driver side door handle. A full detail diagnostic was ran on the door and I was told it would only need one part to order and it would be in on Tuesday. I couldn't make it on that day due to work. I came in Saturday at 8:30 am for my 9 am appointment and dropped off my car. I called the dealership around 1:30 pm and an tech answered the phone and told me it would be ready in an hour. I received another call 30min later and was told the door needed an additional part and it would be $30 extra dollar ( which they gave for free because it was tgeir fault), yet this I assumed should've been discovered during the full detail diagnostic. I took my car in on Monday to get the door fixed. I was told it was only going to be a 45min- 1hour wait so i stayed at the dealership. Once an hour had passed i went to go check on the process. When i looked through the garage window I could see the mechanic under my hood which alarmed me because i have observe the job multiple times on youtube being done and in different videos the person didnt go under the hood. I asked what they were doing and was informed me they were topping off my liquids, a free service that comes with the repair. Thats very nice but I would have like to be informed of that part of the process because now my vehical is leaking and im having a very hard time turning my steering wheel. If you look at my orginal diagnostic, you can see that those were not issues initially. Also, when i looked under the hood there seems to be a wire out of place. Im not understanding how this can be since i only went in for a broken door handle. So I called they wanted me to bring the car in to run another $155 diagnostic. That shouldnt be so, since I only seem to accumulate these problems only after my visit to the dealership. This is terrible, I just want my car fixed!! More

Great experience Me and my wife had been looking for a new Ford Explorer and Brandon Lorenz found the right one that my wife was looking for and it came with a great p Me and my wife had been looking for a new Ford Explorer and Brandon Lorenz found the right one that my wife was looking for and it came with a great price. We want to say it was a easy buy. More

New F150 I looked for a certain truck, with a certain color, with a certain engine, and had to have certain other options. I looked everywhere from Florida to I looked for a certain truck, with a certain color, with a certain engine, and had to have certain other options. I looked everywhere from Florida to TX and finally found not 1 but 2 at Auto-Nation in Frisco. I went up there and after checking out the new trucks on the lot for about 2 minutes a salesman named Jon Roberts came up and introduced himself. I told him what I wanted and he took me to another part of the lot to see the trucks. Had a great experience test driving and negotiating a price. Jon was a great help and never give me the normal salesman pushiness. I went though the closing/loan process with Joanne Toth. She did a great job of explaining the process and I even bought an extended warranty which I have never done before. All in all a very good experience! More

Excellent Sales Person Dennis Gooding After a couple attempts to purchase a used 2017-208 Ford F-150, Dennis Gooding of Autonation Ford in Frisco, helped me purchase a new 2018 Ford F-150 After a couple attempts to purchase a used 2017-208 Ford F-150, Dennis Gooding of Autonation Ford in Frisco, helped me purchase a new 2018 Ford F-150 Lariat for a better price and financing than any of the used trucks I had looked at. Not only did Dennis help me he did everything he could possibly do to help me get my new truck. I had gone to Grapevine Ford after talking to their internet director (he Said) and he felt he would be able to help me purchase a used 2018 ford. After arriving after driving all across town, they basically told me they couldnt do the deal and let me leave. Dennis not only did the deal but was aware of financing arrangements by Ford that saved me thousands of DOLLARS! Just wanted to thank Dennis and the Managers on Duty Friday for working with me to help me purchase my new Ford Truck. Thanks again, Dennis I will do my best to send people your way. Dave Vasquez More

Their invoice was double compared to another local Ford deal Took my 2011 Ford Escape in for a rear window regulator repair. Total for regulator replacement was $490 for parts and labor. The next week the othe Took my 2011 Ford Escape in for a rear window regulator repair. Total for regulator replacement was $490 for parts and labor. The next week the other rear door window regulator goes out and get it repaired at a Ford dealer 10 miles from this one due to my location at the time. Their price was half. Parts cost was the same, but labor was DOUBLE. Attempted to remedy this issue with Automation Ford Frisco but just got the runaround. And this two weeks after I purchased TWO new vehicles from them. Won’t return for another purchase OR service. More

Worst people and service ever These people are simply unprofessional, unfriendly and they do not care about the product or the people simply horrible. This simply do not care abo These people are simply unprofessional, unfriendly and they do not care about the product or the people simply horrible. This simply do not care about providing any kind of good service at all at any cost . Because of these people and dealership I would never consider ford More

WORST EXPERIENCE EVER I bought a used car one weekend from AutoNation Ford in Frisco and it had just been traded in to the dealership. Of course I understood that buying th I bought a used car one weekend from AutoNation Ford in Frisco and it had just been traded in to the dealership. Of course I understood that buying the car meant that I had to wait until the paint and mechanics were available. I was told the car would be ready the following Monday. I get a text that Saturday night from their financial manager and she says she forgot to charge me $267!!! Whose fault is that?! Monday rolls around and they do not have the car ready because they said “the 30% chance of rain is risky to paint in”. I understand that, but I checked the weather and it was not going to rain after 11 am that day. I get a call the day after, which was a Tuesday, and they tell me the car is ready. I drive up to the dealership with my mom to pick up the car and didn’t even drive the car off the lot and there was a nail in the tire. The service men tell me I have to pay $148 for a car I have not driven off the lot yet!!! I demanded a sales manager. They paid for the replacement tire but made me wait another day. I get a call on Wednesday saying the car will be ready around noon. I call back at 2:30pm the same day to ask if it was ready, the receptionist answers and is extremely rude to me as I called wanting to speak to a manager!! She directs me to a manager but nobody answered!!!! I get a call at 3:15pm saying the car is now ready, my mom and I are livid at this point so we go get the car. And the sales manager decided it was appropriate to talk down to us like we don’t know the situation. My dad and I were the ones to purchase the car but my mom was the one who came with me to pick it up, and the manager said “ma’am you were not involved in this purchase you don’t know what you’re talking about.” What happened to the customer is always right!? So many problems in 5 days!!! I should have been given a rental vehicle until my car was ready to drive off the lot!! And everything should have been inspected!! I WARN YOU!! DO NOT PURCHASE A CAR FROM AUTONATION FORD. More

This place is a joke Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it Its 2:30 PM on a Wednesday 4/25 and they can't get a simple oil change done in a reasonable amount of time?? The advisor says leave it with me and it will get done by the time we close at seven...who the xxxx can do that?? I drive from McKinney to Frisco to get service done, for reasons I wont discuss in this review, but it looks like I need to give Bob Tomes a chance now. It's no wonder why Ford has decided to open another point in Prosper....if Tammy or Jason Kopp the GM want to give me a call to discuss some ideas on how to make more money and ways to be quick and efficient about it, then respond to the review and I will get in contact. More

Run like all xxxx!!!!! If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than If I could give this dealership a negative 100 I would. Please let my story serve as an example of why you consider going ANY where else you can than to AutoNation Ford Frisco to purchase a car. I bought a 2010 Cadillac Escalade EXT for $33,000, including a $3500 (2 yr 24,000mi warranty) I paid $575/mth for 13 months before my engine went out. I purchased the truck with 85000 mi, my warranty expired at 109998, I now have 111081 on the car, warranty expired. I take the car to the dealer asking if they can still honor the warranty, of course not, I contact the warranty Co to honor the warranty, of course not. I then ask the service director about helping me with this car they just sold me somehow, he goes on to tell me they will cut their labor cost to install an engine on the car, which was quoted at $11000 with Sewell of Dallas. I come back the next day with a proposal to purchase a second used car from AutoNation at some sort of discount and was offered great Customer service from their fleet manager. I was ready to purchase a car cash and they weren’t willing to extend me any form of gratitude for me even considering making a second purchase after this terrible situation. $45k in 14 months off two used cars, the dealer almost made and I’m out $56k - In 14 months. The used cars here are sketchy and the customer service is the worst I have ever experienced in my entire life. They don’t value your time, money or loyalty. I will never buy a hub cap from this dealer again. More