AutoNation Ford Frisco

Warranty and Maintenance Refund I sold the used care I bought from them within 3 months and am due a refund of my extended warranty and maintenance plan I purchased. I supplied the I sold the used care I bought from them within 3 months and am due a refund of my extended warranty and maintenance plan I purchased. I supplied the dealer with all the appropriate paper work, including the form saying the car was paid off in full, so the refund would come directly to me. Its been 6 weeks and nothing, and when I call to inquire, I get know answers. It amazes me how when they are taking your money they are all over it, but when they owe the consumer money it takes for ever to get your HARD EARNED MONEY BACK. xxxxxxxx. More

My experience with this service department. I purchased a new transit connect here. This is our service truck for a small business I run. No truck, no money coming in. The transmission went ou I purchased a new transit connect here. This is our service truck for a small business I run. No truck, no money coming in. The transmission went out a month ago. I took it in at that time, was told the part was on backorder for 3 weeks. Ok fine..this vehicle has 42,000 miles on it now. Full warranty. I was offered a loaner for 4 days. The rep had enterprise pick me up...they asked for 200.00 and the taxes. So we did not take the so called loaner. This last Monday, we dropped the vehicle, as the rep had called me and said they were ready to do the work. He said it should be done Tuesday. Then Wednesday, and so on. Here we are Friday, no vehicle and now being told Monday, this is damaging my business severely. No one seems to care. Our rep is very nice. That’s about the only nice thing I can say. This is not the first issue here. We had a air conditioning vent that was broken in the 1 st month of ownership, and a blowout of a brand new tire. They denied warranty on both. This is not how service should be...i have serious doubts that the vehicle will be repaired at all. I’m pretty sure we will have many visits...and in the meantime, keep making payments on a vehicle we can’t drive. More

Very bad service for my appointment It's unbelievable when I bring my van to this shop do oil change, for 4 hours but do nothing. no words say sorry at all. It's unbelievable when I bring my van to this shop do oil change, for 4 hours but do nothing. no words say sorry at all. More

Awesome buying experience Went in to see a certain truck...worked with Tommy Keith. He walked my soon to be 16 year old through the differences between the two trucks we ended Went in to see a certain truck...worked with Tommy Keith. He walked my soon to be 16 year old through the differences between the two trucks we ended up looking and at while we were there and answered all our questions. Had been to dealerships of all kinds for several weeks as he did not know what he want. Easy negotiation and we were out the door. More

Still waiting for the call This was by far the worst customer service experience I have ever had. My husband and I were in the market for a new expedition. We came into the lobb This was by far the worst customer service experience I have ever had. My husband and I were in the market for a new expedition. We came into the lobby and not a single person greeted us. We had to track a sales person down who said they would be with us soon. Fifteen minutes later, we got tossed around a few times until we met Cory. We had our eye on a very specific car and were wanting to talk a price that afternoon. We had to go back home to relieve our babysitter, but asked Cory to call us with a price and that we would be very interested in proceeding with the sale. He wrote down our info and promised a call. Well, here we are, three weeks later and not a single call was attempted. We are proud owners of another car from another brand simply because we were wowed with exemplary customer service. I appreciate not being hounded at a car dealership but it is beyond me as to why none of these sales individuals had a desire to even greet us or help us with the sale- we were practically willing and able to make a sale for them that day. Very disappointed. More

Used Car Fiasco Bought a 2012 Nissan Sentra in February of this year. Within a month, the car had lost acceleration. My son was out of town at the time, so he took it Bought a 2012 Nissan Sentra in February of this year. Within a month, the car had lost acceleration. My son was out of town at the time, so he took it in to a local mechanic - diagnosis, car needs a new transmission for $4,000. We called autonation and their solution was to sell us their aftermarket “warranty” for $3,600. We did so and my son took it in to the local Nissan dealership, who found a “theft prevention devise” that they had to removed. It’s looking like a scam at this point. About a month later, the car is demonstrating the same problem as before. This time, dealer agrees transmission is bad. Good news is, because we purchased the warranty, the $4,800 repair tab is only the $200 copay. So, we now have over $9,000 invested (including the two $200 copays and the original mechanic’s diagnosis) in a 7-year old vehicle with over 120,000 miles on it. I would never purchase another vehicle - used or otherwise - from this dealer. More

How to lose a customer in 10 days Absolutley terrible sales experience! I need people to know how the snakes at Autonation work. I custom ordered a mustang GT back in December 2018. Absolutley terrible sales experience! I need people to know how the snakes at Autonation work. I custom ordered a mustang GT back in December 2018. It was optioned out & one of a kind! Well after delays by Ford themselves it finally arrived 4/5/2019. Mind you I didn't receive a call that my vehicle arrived, I had to contact Autonation days later as Ford's tracker sucks! Well I had plans to pick up the vehicle Friday 4/12/2019 but had an emergency to take care of. Monday 4/15/2019 I get a call from the Sales Manager, Cory Dalgetty, that my custom ordered, deposit-held vehicle has been SOLD! Yep, a car I had to wait 4 months to arrive, was sold from under me in just a few days. This is my first & last experience with Ford, after all the recalls, delays & poorly trained employees. I'm sure it's a decent place to buy a plain F150 on the lot, plenty of those! Don't let the basic purchase reviews fool you! So don't waste your time trying to get a custom order, or even anything in general. These idiots don't know how to place a "SOLD" sign on a purchased vehicle. You'll waste time waiting anxiously only to be given a weak apology & the opportunity to relive the experience by ordering again. Screw Ford, screw Autonation! More

Worst Expetience We’ve Ever Had With Car Dealership Bought a used VW from Autonation in November of 2018. Requested second key. Noted in paperwork. After almost 3 months of trying to get them to make Bought a used VW from Autonation in November of 2018. Requested second key. Noted in paperwork. After almost 3 months of trying to get them to make key, found out their key maker can not make VW keys. Was told to go to VW dealership down from the ( another place I won’t return) and buy key. Drop off copy of receipt. Did so. $313 key. Never received reimbursement. Called and was told they would call back. One of many unreturned calls. Filed with BBB. They refused to respond. More

The mechanics are either incompetent or dishonest There have been so many issues over the past year with this place but here are the two worst. After working on my car last year they messed up my air There have been so many issues over the past year with this place but here are the two worst. After working on my car last year they messed up my air conditioning. A while later my check engine light came on and they looked and found nothing. A week later my check engine light came on and again they couldn't find anything. One week later my car broke down in Colorado with a broken turbo and we had to leave it and rent a car to take to Utah. THIS WEEK I took my car in for a tire repair and oil change and they told me my brakes were bad. Not just BAD but SO shot that the car's rotars were worn down and needed to be replaced. I didn't trust them because of what happened last year and turns out my brakes are almost NEW!!! So they either have THE DUMBEST mechanic on the planet working there or the most DISHONEST mechanic. Either way I will never be back. And I rarely post bad reviews but this review is going all over. More

Stay FAR AWAY From This Place!!!! Terrible customer service and misleading sales tactics. Susan wasted a majority of our time negotiating on the wrong vehicle and her inability to comm Terrible customer service and misleading sales tactics. Susan wasted a majority of our time negotiating on the wrong vehicle and her inability to communicate effectively or even simply understanding any part of our communication with her. Also, Mark made statements in an attempt to make a deal with us that he ended up reneging on later. Total waste of time and energy. There are much better Ford dealers in the area that actually want to take care if their customers. More