AutoNation Ford Frisco

Still waiting for the call This was by far the worst customer service experience I have ever had. My husband and I were in the market for a new expedition. We came into the lobb This was by far the worst customer service experience I have ever had. My husband and I were in the market for a new expedition. We came into the lobby and not a single person greeted us. We had to track a sales person down who said they would be with us soon. Fifteen minutes later, we got tossed around a few times until we met Cory. We had our eye on a very specific car and were wanting to talk a price that afternoon. We had to go back home to relieve our babysitter, but asked Cory to call us with a price and that we would be very interested in proceeding with the sale. He wrote down our info and promised a call. Well, here we are, three weeks later and not a single call was attempted. We are proud owners of another car from another brand simply because we were wowed with exemplary customer service. I appreciate not being hounded at a car dealership but it is beyond me as to why none of these sales individuals had a desire to even greet us or help us with the sale- we were practically willing and able to make a sale for them that day. Very disappointed. More

Used Car Fiasco Bought a 2012 Nissan Sentra in February of this year. Within a month, the car had lost acceleration. My son was out of town at the time, so he took it Bought a 2012 Nissan Sentra in February of this year. Within a month, the car had lost acceleration. My son was out of town at the time, so he took it in to a local mechanic - diagnosis, car needs a new transmission for $4,000. We called autonation and their solution was to sell us their aftermarket “warranty” for $3,600. We did so and my son took it in to the local Nissan dealership, who found a “theft prevention devise” that they had to removed. It’s looking like a scam at this point. About a month later, the car is demonstrating the same problem as before. This time, dealer agrees transmission is bad. Good news is, because we purchased the warranty, the $4,800 repair tab is only the $200 copay. So, we now have over $9,000 invested (including the two $200 copays and the original mechanic’s diagnosis) in a 7-year old vehicle with over 120,000 miles on it. I would never purchase another vehicle - used or otherwise - from this dealer. More

How to lose a customer in 10 days Absolutley terrible sales experience! I need people to know how the snakes at Autonation work. I custom ordered a mustang GT back in December 2018. Absolutley terrible sales experience! I need people to know how the snakes at Autonation work. I custom ordered a mustang GT back in December 2018. It was optioned out & one of a kind! Well after delays by Ford themselves it finally arrived 4/5/2019. Mind you I didn't receive a call that my vehicle arrived, I had to contact Autonation days later as Ford's tracker sucks! Well I had plans to pick up the vehicle Friday 4/12/2019 but had an emergency to take care of. Monday 4/15/2019 I get a call from the Sales Manager, Cory Dalgetty, that my custom ordered, deposit-held vehicle has been SOLD! Yep, a car I had to wait 4 months to arrive, was sold from under me in just a few days. This is my first & last experience with Ford, after all the recalls, delays & poorly trained employees. I'm sure it's a decent place to buy a plain F150 on the lot, plenty of those! Don't let the basic purchase reviews fool you! So don't waste your time trying to get a custom order, or even anything in general. These idiots don't know how to place a "SOLD" sign on a purchased vehicle. You'll waste time waiting anxiously only to be given a weak apology & the opportunity to relive the experience by ordering again. Screw Ford, screw Autonation! More

Worst Expetience We’ve Ever Had With Car Dealership Bought a used VW from Autonation in November of 2018. Requested second key. Noted in paperwork. After almost 3 months of trying to get them to make Bought a used VW from Autonation in November of 2018. Requested second key. Noted in paperwork. After almost 3 months of trying to get them to make key, found out their key maker can not make VW keys. Was told to go to VW dealership down from the ( another place I won’t return) and buy key. Drop off copy of receipt. Did so. $313 key. Never received reimbursement. Called and was told they would call back. One of many unreturned calls. Filed with BBB. They refused to respond. More

The mechanics are either incompetent or dishonest There have been so many issues over the past year with this place but here are the two worst. After working on my car last year they messed up my air There have been so many issues over the past year with this place but here are the two worst. After working on my car last year they messed up my air conditioning. A while later my check engine light came on and they looked and found nothing. A week later my check engine light came on and again they couldn't find anything. One week later my car broke down in Colorado with a broken turbo and we had to leave it and rent a car to take to Utah. THIS WEEK I took my car in for a tire repair and oil change and they told me my brakes were bad. Not just BAD but SO shot that the car's rotars were worn down and needed to be replaced. I didn't trust them because of what happened last year and turns out my brakes are almost NEW!!! So they either have THE DUMBEST mechanic on the planet working there or the most DISHONEST mechanic. Either way I will never be back. And I rarely post bad reviews but this review is going all over. More

Stay FAR AWAY From This Place!!!! Terrible customer service and misleading sales tactics. Susan wasted a majority of our time negotiating on the wrong vehicle and her inability to comm Terrible customer service and misleading sales tactics. Susan wasted a majority of our time negotiating on the wrong vehicle and her inability to communicate effectively or even simply understanding any part of our communication with her. Also, Mark made statements in an attempt to make a deal with us that he ended up reneging on later. Total waste of time and energy. There are much better Ford dealers in the area that actually want to take care if their customers. More

Worst Experience After working with AutoNation Ford for so many years today was the worst experience I have had with any service for a long time. I brought my Ford Ex After working with AutoNation Ford for so many years today was the worst experience I have had with any service for a long time. I brought my Ford Explorer for scheduled service almost 2 weeks ago. I asked to look into the driver outside door handle that was loose but still functional as proven by the pre-repair pictures they take before service. They told me that was not no covered by Platinum Vehicle Protection Plan that I bought from them and it will cost approximately $100 to fix. I told them mot to proceed as I will try to fix at later date. When I went to pick up the car the handle was completely nonfunctional. I took it back today to repair. Today they tell me that because of some damage done to handle inside rod which they did it themselves in that 1st visit I have to pay $650 to have it repaired. The Service Adviser rude lady had the audacity to say that it is not their mechanic fault to make damage worst as it was broken in the first place. I have placed a complain to the BBB to get a resolution. More

My car is ruined!!! I am very unsatisfied with my service, on Saturday (Nov 2) I brought my vehicle in for a broken outside driver side door handle. A full detail diagnos I am very unsatisfied with my service, on Saturday (Nov 2) I brought my vehicle in for a broken outside driver side door handle. A full detail diagnostic was ran on the door and I was told it would only need one part to order and it would be in on Tuesday. I couldn't make it on that day due to work. I came in Saturday at 8:30 am for my 9 am appointment and dropped off my car. I called the dealership around 1:30 pm and an tech answered the phone and told me it would be ready in an hour. I received another call 30min later and was told the door needed an additional part and it would be $30 extra dollar ( which they gave for free because it was tgeir fault), yet this I assumed should've been discovered during the full detail diagnostic. I took my car in on Monday to get the door fixed. I was told it was only going to be a 45min- 1hour wait so i stayed at the dealership. Once an hour had passed i went to go check on the process. When i looked through the garage window I could see the mechanic under my hood which alarmed me because i have observe the job multiple times on youtube being done and in different videos the person didnt go under the hood. I asked what they were doing and was informed me they were topping off my liquids, a free service that comes with the repair. Thats very nice but I would have like to be informed of that part of the process because now my vehical is leaking and im having a very hard time turning my steering wheel. If you look at my orginal diagnostic, you can see that those were not issues initially. Also, when i looked under the hood there seems to be a wire out of place. Im not understanding how this can be since i only went in for a broken door handle. So I called they wanted me to bring the car in to run another $155 diagnostic. That shouldnt be so, since I only seem to accumulate these problems only after my visit to the dealership. This is terrible, I just want my car fixed!! More

Great experience Me and my wife had been looking for a new Ford Explorer and Brandon Lorenz found the right one that my wife was looking for and it came with a great p Me and my wife had been looking for a new Ford Explorer and Brandon Lorenz found the right one that my wife was looking for and it came with a great price. We want to say it was a easy buy. More

New F150 I looked for a certain truck, with a certain color, with a certain engine, and had to have certain other options. I looked everywhere from Florida to I looked for a certain truck, with a certain color, with a certain engine, and had to have certain other options. I looked everywhere from Florida to TX and finally found not 1 but 2 at Auto-Nation in Frisco. I went up there and after checking out the new trucks on the lot for about 2 minutes a salesman named Jon Roberts came up and introduced himself. I told him what I wanted and he took me to another part of the lot to see the trucks. Had a great experience test driving and negotiating a price. Jon was a great help and never give me the normal salesman pushiness. I went though the closing/loan process with Joanne Toth. She did a great job of explaining the process and I even bought an extended warranty which I have never done before. All in all a very good experience! More