AutoNation Ford Frisco

I cannot express the extreme disappointment in autonation Frisco. We bought a car and agreed in the contract that the full detailed cleaning and touch ups would be addressed once the plates were ready (by wh Frisco. We bought a car and agreed in the contract that the full detailed cleaning and touch ups would be addressed once the plates were ready (by which point past the 30 day return policy). We took the car in over a week ago and we’re not given a call to say when the car would be ready. I rang multiple times over 2 days where I got passed around people even sent to voice mailboxes where the system doesn’t allow you to leave messages. I eventually spoke to someone who said the car was ready so we went to pick it up, it hadn’t even been cleaned and the touch ups were worse than when we originally bought the car and even worse, the car has been damaged whilst in their care with a new paint dent on the passenger side. We waited for over 20 minutes asking for assistance and no one came. We had to leave to pick the children up from school and not even a courtesy call. I have called to speak to the manager multiple times and left messages and no return call. The car is now worse than when we first bought it and no one is calling us to say how we can sort this out. This is shameful and dishonest. We are now left without a car which is worse than when we bought it and nobody contacting us to help. Absolutely disgraceful. Honestly wish we had not bought a Ford. More

This is my 3rd time with the same problem, Zachary Ballas didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , eac didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , each tire pressure was different, 🤔 I told Mr. Ballas are you kidding me. More

Great experience with service I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! More

Very professional service experience I had my 2014 E250 in for scheduled service this week.. I was taken care of by Stephen Martinez.. Stephen did a great job of informing me of the var I had my 2014 E250 in for scheduled service this week.. I was taken care of by Stephen Martinez.. Stephen did a great job of informing me of the various service options. Service was timely and thorough. Stephen made sure of that. I would recommend Stephen as your contact if you need a vehicle serviced at AutoNation Ford. More

Irresponsible service advisor Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had to leave my truck there and no Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had to leave my truck there and no loaner provided...2 days later on friday called my service advisor Hayden and left a message at his ext. to call me back to give me a status if my truck was fixed or not, got no call back so on saturday i called him and he said that the repairs would take several more days into the next week as parts were ordered. The kicker is that he said my warranty plan covers Enterprise rental but Enterprise rental on site was closed for the day on Saturday...Why was I not told this and offered a rental since it was covered by my plan, on Wednesday, when I took the truck in and asked for a loaner. So I have been out of a vehicle Wednesday, Thursday, Friday and Saturday and will be out a vehicle on Sunday, all because Hayden didn't offer a rental at that time. Another kicker is that when I asked for a loaner today (Saturday) he said his manager was at lunch and when he got back Hayden would ask him and call me back to let me know, guess what, no call back and so I'm stuck with out a vehicle for 5+ days...What the xxxx!!!! More

Sales guy great; customer service not so much We have purchased several cars from the same sales guy over the years. We go back to the same guy because he isn't pushy and is always available when We have purchased several cars from the same sales guy over the years. We go back to the same guy because he isn't pushy and is always available when we are ready to buy. We recently purchased a new F-150 with the extended warranty; however, circumstances required us to trade it in for a large tow truck after a month. Since we no longer had the vehicle we of course cancelled the extended warranty. It was cancelled May 18, 2020 and we have yet to receive the refund check. According to the Texas Occupations Code Section 1304.1581, Cancellation by Service Contract Holder; Refund the check should be issued no later than the 45th day from cancellation. We are now on day 51 and still no refund. You had no issue taking my money yet when it is time to refund it you are taking your time. More

Made 2 appts in May for multiple service on my Explorer: in a May, needed state inspection, oil change, spark plugs replaced and 4 recalls that i’ve been trying to get fixed for the last 3 years. Explorer: in a May, needed state inspection, oil change, spark plugs replaced and 4 recalls that i’ve been trying to get fixed for the last 3 years. Had questions I wanted answered before i arrived at shop. Was told both times in May that the service advisor for me would call me either the same day i made appt or the next day to answer my questions. Was assured both times by the call center girls in Lewisville that they were sending a message to the advisor to call me, before i hung up from making my appts. No calls the first time, until 4hours after i didn’t show. When asked why i wasn’t called, no response or idea why. Made the 2nd appt and i stressed that i needed to ask questions before i show up, because my partner will only allow me to drop it off and not spend 15 minutes trying to get my answers. We are both high risk and need to limit contact with public. I was totally assured on the 2nd appt that i would get a call back, none, until after my appt time, again. Asked him what was on the ticket. Only an oil change. There is a broken chain of command gor appts. So, in June, i had to go get the Explorer inspected elsewhere so i could get it registered, late. Wasn’t happy with that. I’ve tried calling the service advisors directly but their line just rings and rings and rings and is never answered. I called the girls at the call center again trying to get to an advisor and the girl had the same trouble, no answers at the shop. She assured me that a manager would call me, yesterday and it is Wednesday and still no call. Do i have to take my Ford to a Chevy or Dodge dealership for service??? More

Sales people lie to get you in there, charge too much give WAY too little for trade in. Also their service is the worst they always forget to balance the tires air pressure, reset the oil change system a give WAY too little for trade in. Also their service is the worst they always forget to balance the tires air pressure, reset the oil change system and who knows what else they slack on.. not to mention they charge way too much and have no respect for veterans More

Worst Ford service dealer in town. They damaged my truck, left parts off my truck then forgot to call me several times to correct the problem. The Service manager goes into defense mode when you try truck, left parts off my truck then forgot to call me several times to correct the problem. The Service manager goes into defense mode when you try to address the problems! More