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AutoNation Ford Frisco
Frisco, TX
1,402 Reviews
AutoNation Ford Frisco is your local source for all new and used Ford models in the north Dallas area. Located in south Frisco, our showroom can be found at the northwest corner of Sam Rayburn and the Dallas North tollways. With an expansive inventory of both new and used Ford vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Frisco to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,402 reviews
January 12, 2021
I highly recommend Damien and Hawk from the service center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty coverage but then Hawk, the service manager stepped in and explained it to me in depth and I ended up leaving happier than I expected. Customer service with good communication goes a long way. I recommend using Damien as your advisor and if you need to talk to anyone higher up, Hawk is also your man. Keep up the good work guys. More
by ashleigh mccreary
Employees Worked With
Damian Smith, Hawk, Mark Cousino
December 08, 2020
This dealership made good faith efforts to correct the service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be working fine. The service tech offered what appeared to be a sincere apology, stating that their department was overwhelmed with scheduled work. More
by billjohnstonlawoffice
Employees Worked With
unknown
December 04, 2020
Unspeakably terrible service. Took my vehicle in, heard nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed compu nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed computer making excuses for it all. Would not buy a used donkey from this joint. More
by billjohnstonlawoffice
Employees Worked With
Unknown, Susan Kelly
November 29, 2020
I bought my 2017 mustang eco boost from auto nation and I’m very grateful for how well Michael Krantz took care of me. Got a great deal and Michael was there the whole way. Forgot the name of the finance g I’m very grateful for how well Michael Krantz took care of me. Got a great deal and Michael was there the whole way. Forgot the name of the finance guy I worked with but he was great as well More
by Wlockhart
Employees Worked With
Michael Krantz
October 17, 2020
I cannot express the extreme disappointment in autonation Frisco. We bought a car and agreed in the contract that the full detailed cleaning and touch ups would be addressed once the plates were ready (by wh Frisco. We bought a car and agreed in the contract that the full detailed cleaning and touch ups would be addressed once the plates were ready (by which point past the 30 day return policy). We took the car in over a week ago and we’re not given a call to say when the car would be ready. I rang multiple times over 2 days where I got passed around people even sent to voice mailboxes where the system doesn’t allow you to leave messages. I eventually spoke to someone who said the car was ready so we went to pick it up, it hadn’t even been cleaned and the touch ups were worse than when we originally bought the car and even worse, the car has been damaged whilst in their care with a new paint dent on the passenger side. We waited for over 20 minutes asking for assistance and no one came. We had to leave to pick the children up from school and not even a courtesy call. I have called to speak to the manager multiple times and left messages and no return call. The car is now worse than when we first bought it and no one is calling us to say how we can sort this out. This is shameful and dishonest. We are now left without a car which is worse than when we bought it and nobody contacting us to help. Absolutely disgraceful. Honestly wish we had not bought a Ford. More
by Disgraceful
Employees Worked With
Cody Coffey
September 29, 2020
This is my 3rd time with the same problem, Zachary Ballas didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , eac didn’t handle a good service, today blaming someone else with the concern, SUV when I got from him tire pressure was not the same on all tires , each tire pressure was different, 🤔 I told Mr. Ballas are you kidding me. More
by me
Employees Worked With
Zachary Ballas
August 28, 2020
Terrible Service Dept, do not use them! Have had my 2017 Mustang GT Premium in multiple times for tire issues...had to get a new set of tires after having the car a year, then needed another complete set 11 Mustang GT Premium in multiple times for tire issues...had to get a new set of tires after having the car a year, then needed another complete set 11 months later as the others were deemed unsafe to drive and showed metal sticking out of the sides. 1st time I paid 500+ and second time paid 640+, but every time I brought car in after that I was given a hard time about them "paying for my tires" and even had the new service manager make the same snide comment because the previous service manager apparently didn't do the paperwork correctly. Completely unprofessional. Then had a flat, used the tire inflation kit provided with the car to get to dealership to have it fixed. Wasn't told the sealant would ruin the tire sensor, and on a road trip a few weeks later it kept alarming that my tire was flat...I'd pull off highway and it was fine. Took it back, and was told I had to pay 125+ for a new sensor because their tire inflation kits damage them. Couldn't that have been advised the first time? Not like I had a choice since Ford doesn't provide spares anymore with a 45K car. Damaged the paint on my door handle on one visit and didn't tell me. Noticed when I got home, and had to bring it back yet again to have them fix it. AC broke last year, left it with them for several days and they tried to charge me 1500 to fix...then all of a sudden said it a warranty issue and to pay a 200 deductible. Well, guess what? AC is broken again. Same issue, so obviously they patched it up and yep, once again failed to do the paperwork so I have no way of proving what they did or didn't do to the car. I waited a week for an appt so I could get a loaner car since I live an hour away. Called before I drove in and was assured all was lined uo. A few minutes before I arrive they call and say no loaner available and I need to come back next week. Since I was already almost there, I went in and asked why they couldn't find something for me to drive and was passed around from person to person with no resolution. Got in my car and left, called another dealer who worked me in asap. When I called and asked for the Manager of the Dealership, the guy on the phone admitted they've handled everything wrong but he couldn't fix it and would use it as a training opportunity for them and yep...you guessed it...once again said they "bought two sets of tires for me" which THEY DID NOT. I told him I paid 500/650 each time and could product rcpts. He said, well, I can't prove it because previous service manager didn't do the paperwork correctly. They are shady, don't care about you, unprofessional, and only care about paying jobs and not any that are potentially under warranty because those cost THEM money. Their service department is a revolving door of inconsistent management, so Ford owners BEWARE! Take your vehicle elsewhere to be serviced. More
by angryGTowner
Employees Worked With
James
July 20, 2020
Great experience with service I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! I had to take my truck in for warranty repair. The repair was done ahead of schedule. Very happy with the service. 5 stars for their professionalism! More
by KZNortek
Employees Worked With
John
July 20, 2020
Very professional service experience I had my 2014 E250 in for scheduled service this week.. I was taken care of by Stephen Martinez.. Stephen did a great job of informing me of the var I had my 2014 E250 in for scheduled service this week.. I was taken care of by Stephen Martinez.. Stephen did a great job of informing me of the various service options. Service was timely and thorough. Stephen made sure of that. I would recommend Stephen as your contact if you need a vehicle serviced at AutoNation Ford. More
by Robert Zebrowski
Employees Worked With
Stephen Martinez
July 19, 2020
Irresponsible service advisor Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had to leave my truck there and no Took my truck in for warranty repairs and was told it would take about 3 days or so to order parts and repair but i had to leave my truck there and no loaner provided...2 days later on friday called my service advisor Hayden and left a message at his ext. to call me back to give me a status if my truck was fixed or not, got no call back so on saturday i called him and he said that the repairs would take several more days into the next week as parts were ordered. The kicker is that he said my warranty plan covers Enterprise rental but Enterprise rental on site was closed for the day on Saturday...Why was I not told this and offered a rental since it was covered by my plan, on Wednesday, when I took the truck in and asked for a loaner. So I have been out of a vehicle Wednesday, Thursday, Friday and Saturday and will be out a vehicle on Sunday, all because Hayden didn't offer a rental at that time. Another kicker is that when I asked for a loaner today (Saturday) he said his manager was at lunch and when he got back Hayden would ask him and call me back to let me know, guess what, no call back and so I'm stuck with out a vehicle for 5+ days...What the xxxx!!!! More
by Imran K.
Employees Worked With
Hayden
