AutoNation Ford Frisco

started off sort of bad but I went alone with the program. bought a car engine went crazy within 24hrs. returned the car and here it is 3 wks later and I have yet to receive my down payment back. Ive program. bought a car engine went crazy within 24hrs. returned the car and here it is 3 wks later and I have yet to receive my down payment back. Ive plenty of times to find out whats going on and I keep getting the run around. Ive left countless of voicemails and no one EVER returns my phone calls. More

Wow wish i would have read these reviews before i went there. They worst experience in my lifetime of buying cars. These people are the worst at bait and switch. It should be illegal what they do. Very there. They worst experience in my lifetime of buying cars. These people are the worst at bait and switch. It should be illegal what they do. Very shady people. More

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same. More

Very shady people. Was buying a 15k car with 5k down and loan was for 20k!!! They had lied and opted me in to more then 10k in in house warranty. When I asked about them they claimed that they give those t loan was for 20k!!! They had lied and opted me in to more then 10k in in house warranty. When I asked about them they claimed that they give those to all customers. As if it was a free hand out. No. It’s them putting you more in debt to something you don’t want and haven’t even asked for. I told him to take them off and he Claimed the only way the loan would work was with those. basically lying to me and threatening me a higher interest rate if I remove them so I left. After standing in the lot multiple employees approached trying to fix the situation. Ended up getting everything for a shocking $800 down from 10k. Avoid this place at all costs. If you do go be sure to pay attention to what they’re adding and costs. It’s all over inflated offers to add money to your loan amount. Dirty shady people. Taking advantage of people and putting them in more debt then they signed up for. More

I highly recommend Damien and Hawk from the service center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty center. Damien was my advisor who took care of me during my car repair process. There was some miscommunication between me and Ford about my warranty coverage but then Hawk, the service manager stepped in and explained it to me in depth and I ended up leaving happier than I expected. Customer service with good communication goes a long way. I recommend using Damien as your advisor and if you need to talk to anyone higher up, Hawk is also your man. Keep up the good work guys. More

This dealership made good faith efforts to correct the service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be service department problems which they had, and which was the subject of a previous review. My vehicle was repaired on the 5th day, and seems to be working fine. The service tech offered what appeared to be a sincere apology, stating that their department was overwhelmed with scheduled work. More

Unspeakably terrible service. Took my vehicle in, heard nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed compu nothing for 5 days, then went by - only to find out that they had not yet looked at the vehicle. Manager spoke as if he were a well-programmed computer making excuses for it all. Would not buy a used donkey from this joint. More

I bought my 2017 mustang eco boost from auto nation and I’m very grateful for how well Michael Krantz took care of me. Got a great deal and Michael was there the whole way. Forgot the name of the finance g I’m very grateful for how well Michael Krantz took care of me. Got a great deal and Michael was there the whole way. Forgot the name of the finance guy I worked with but he was great as well More