AutoNation Ford Frisco

Our experience with the service department is as horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be a horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be another 3 days before they could look at it. There were no loaner cars so we had to get a rental. Even though our extended warranty covers a rental it does not cover the entire cost. It took over a week to replace the compressor and we received very little communication from the service advisor. We've read a lot of reviews here and noticed that there is never a loaner car available. Is Autonation getting kick backs from Enterprise? Now that we have our car back the trunk will not open. The key fob, button inside and the emergency release will not open the trunk. My husband's billfold with driver's license and credit cards is in the trunk. Also he has medication he needs locked in the trunk. We had it at Autonation a few months ago for this same thing. Why can't they repair something and it stay fixed. Very poor customer service and very poor workmanship. Highly recommend you go somewhere else for your service. More

Worst customer service I've ever received!!I setup an Worst customer service I've ever received!! I setup an appointment online for oil change, dropped vehicle off so they could take their time in comp Worst customer service I've ever received!! I setup an appointment online for oil change, dropped vehicle off so they could take their time in completing it by end of day...came to pick up and it wasn't even started. Had to wait another hour for them to change the oil. No communication that it wasn't done. Only giving 2 stars because they did offer a free detail or free tank of gas on next visit. I can't tell if the place is not managed well or employees are not up to snuff. But, communication (updates on vehicle) has always been very bad in my opinion. I have to go here because I bought a maintenance package with my vehicle...ugh. 6/19/21 - update another issue. Our brand new Expedition Max KR was taken in with an appointment to get the rear shock replaced early Wednesday. They gave us a rental (because they had no loaner cars) and said it would be a couple days. Have to pay taxes on the rental supposedly. Contact them Friday afternoon (2.5 days later) and find out the car hasn’t even been looked at and there is a queue. Check back Saturday after sending a frustrated email to assistant manager Jordyn and get a very defensive response. Still a queue and still hasn’t been looked at. Said she didn’t have the authority to move our car ahead in the queue that I was never informed even existed. Just unbelievable and they don’t give a crap about their customers. Zero customer service. You can’t get a hold of the general manager. Phone numbers and emails are impossible to find online. Last time I’m ever using this dealership. So unfortunate since they are the closest to where I work and live. Just absolute failure in management of customers. Not a single positive experience and I kept giving them chances. More

Worst Ford dealer in DFW. Twice I’ve bought cars back in Memphis bc of them and now having issues with their service department. They do not understand the meaning of customer service! Memphis bc of them and now having issues with their service department. They do not understand the meaning of customer service! More

Absolutely horrendous dealership. Dealing with both the GM; Jason and Used Car Manager; Cody, has been some of the worst customer experience I have ever experienced. They sold me a vehicle with $10,000 GM; Jason and Used Car Manager; Cody, has been some of the worst customer experience I have ever experienced. They sold me a vehicle with $10,000 worth of damage to the engine that was not disclosed over 3 months ago and the situation still has not been resolved. DO NOT do business with this dealership. More

started off sort of bad but I went alone with the program. bought a car engine went crazy within 24hrs. returned the car and here it is 3 wks later and I have yet to receive my down payment back. Ive program. bought a car engine went crazy within 24hrs. returned the car and here it is 3 wks later and I have yet to receive my down payment back. Ive plenty of times to find out whats going on and I keep getting the run around. Ive left countless of voicemails and no one EVER returns my phone calls. More

Wow wish i would have read these reviews before i went there. They worst experience in my lifetime of buying cars. These people are the worst at bait and switch. It should be illegal what they do. Very there. They worst experience in my lifetime of buying cars. These people are the worst at bait and switch. It should be illegal what they do. Very shady people. More

If I could give them negative stars, it would be justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. justified. This dealership is so incompetent, and outright heartless, that the executive offices of Ford called and apologized on their behalf. As you can imagine, there were several problems, as that's usually the case with any dealership. But these guys, especially in a time like this, showed zero compassion. My car had an airbag sign come on which they checked and through faulty test results found out that it is unsafe to drive. Yet, they had the audacity to ask me to come pick the car up. Ford leads in deaths from collisions the last 3 years and they asked me to come pick up my car. How disgusting is that... In the last 10 days I have been put in rentals that I paid half for, loaners that can't accommodate my family, and so on. They simply don't care. Due to this dealerships behavior, I will never, ever, buy a Ford and will make sure that anyone who lends me an ear, will do the same. More

Very shady people. Was buying a 15k car with 5k down and loan was for 20k!!! They had lied and opted me in to more then 10k in in house warranty. When I asked about them they claimed that they give those t loan was for 20k!!! They had lied and opted me in to more then 10k in in house warranty. When I asked about them they claimed that they give those to all customers. As if it was a free hand out. No. It’s them putting you more in debt to something you don’t want and haven’t even asked for. I told him to take them off and he Claimed the only way the loan would work was with those. basically lying to me and threatening me a higher interest rate if I remove them so I left. After standing in the lot multiple employees approached trying to fix the situation. Ended up getting everything for a shocking $800 down from 10k. Avoid this place at all costs. If you do go be sure to pay attention to what they’re adding and costs. It’s all over inflated offers to add money to your loan amount. Dirty shady people. Taking advantage of people and putting them in more debt then they signed up for. More