AutoNation Ford Frisco

Very good service. The front person was kind and helpful . I think his name was Fabian. I’ll go here from now on to change oil/fix my car. Thank you again! . I think his name was Fabian. I’ll go here from now on to change oil/fix my car. Thank you again! More

scheduling was easy but the appt. itself was longer than necessary. 2 hrs for an oil change & tire rotation and i was #3 @ 7 am necessary. 2 hrs for an oil change & tire rotation and i was #3 @ 7 am More

I always have a great experience when going to AutoNation Ford Frisco. Working with Hawk in the service department makes everything go smoothly. Thank you Ford Frisco. Working with Hawk in the service department makes everything go smoothly. Thank you More

easy online scheduling, quick turn around and professional staff made this appointment as enjoyable as routine maintenance can be :) The experience was great and we will be back next time we nee professional staff made this appointment as enjoyable as routine maintenance can be :) The experience was great and we will be back next time we need service! More

At first it was good , then the car broke down after only having it 2 days. They had to tow to their shop in plano. It is my daughters frist car, she was a lil anxious to find out if they figured out what wa having it 2 days. They had to tow to their shop in plano. It is my daughters frist car, she was a lil anxious to find out if they figured out what was wrong with it. The manager Seth told her he doesn't know. Call at a Pacific time. She did , he just didn't know. I'm the main owner of this car, so I called to asked. He told me the same no worries. My daughter called a few times that day, so did I. He then became indignant, said om at the point of canceling the contract, of this contract dont go thur I don't have money in my account. So at this point I don't have money in my account so I don't care. If my daughter really didn't want thus car i would've went somewhere else. I dislike the fact that the manager Seth is getting money out of the deal. Consumer service don't matter .. ITS ALL ABOUT THE MONEY !!! HOW MUCH I CAN GET OUT.OF YOU. NO MONEY IN MY ACCOUNT . I DONT WANT TO HELP YOU, UNLESS O HAVE.MONEY FROM YOU. More

Our experience with the service department is as horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be a horrendous as it gets. The air conditioner went out. We made an appointment for 3 days after we called. When we took it in we were told it would be another 3 days before they could look at it. There were no loaner cars so we had to get a rental. Even though our extended warranty covers a rental it does not cover the entire cost. It took over a week to replace the compressor and we received very little communication from the service advisor. We've read a lot of reviews here and noticed that there is never a loaner car available. Is Autonation getting kick backs from Enterprise? Now that we have our car back the trunk will not open. The key fob, button inside and the emergency release will not open the trunk. My husband's billfold with driver's license and credit cards is in the trunk. Also he has medication he needs locked in the trunk. We had it at Autonation a few months ago for this same thing. Why can't they repair something and it stay fixed. Very poor customer service and very poor workmanship. Highly recommend you go somewhere else for your service. More

Worst customer service I've ever received!!I setup an Worst customer service I've ever received!! I setup an appointment online for oil change, dropped vehicle off so they could take their time in comp Worst customer service I've ever received!! I setup an appointment online for oil change, dropped vehicle off so they could take their time in completing it by end of day...came to pick up and it wasn't even started. Had to wait another hour for them to change the oil. No communication that it wasn't done. Only giving 2 stars because they did offer a free detail or free tank of gas on next visit. I can't tell if the place is not managed well or employees are not up to snuff. But, communication (updates on vehicle) has always been very bad in my opinion. I have to go here because I bought a maintenance package with my vehicle...ugh. 6/19/21 - update another issue. Our brand new Expedition Max KR was taken in with an appointment to get the rear shock replaced early Wednesday. They gave us a rental (because they had no loaner cars) and said it would be a couple days. Have to pay taxes on the rental supposedly. Contact them Friday afternoon (2.5 days later) and find out the car hasn’t even been looked at and there is a queue. Check back Saturday after sending a frustrated email to assistant manager Jordyn and get a very defensive response. Still a queue and still hasn’t been looked at. Said she didn’t have the authority to move our car ahead in the queue that I was never informed even existed. Just unbelievable and they don’t give a crap about their customers. Zero customer service. You can’t get a hold of the general manager. Phone numbers and emails are impossible to find online. Last time I’m ever using this dealership. So unfortunate since they are the closest to where I work and live. Just absolute failure in management of customers. Not a single positive experience and I kept giving them chances. More

Worst Ford dealer in DFW. Twice I’ve bought cars back in Memphis bc of them and now having issues with their service department. They do not understand the meaning of customer service! Memphis bc of them and now having issues with their service department. They do not understand the meaning of customer service! More

Absolutely horrendous dealership. Dealing with both the GM; Jason and Used Car Manager; Cody, has been some of the worst customer experience I have ever experienced. They sold me a vehicle with $10,000 GM; Jason and Used Car Manager; Cody, has been some of the worst customer experience I have ever experienced. They sold me a vehicle with $10,000 worth of damage to the engine that was not disclosed over 3 months ago and the situation still has not been resolved. DO NOT do business with this dealership. More