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AutoNation Ford Frisco

Frisco, TX

4.5
1,398 Reviews
AutoNation Ford Frisco is your local source for all new and used Ford models in the north Dallas area. Located in south Frisco, our showroom can be found at the northwest corner of Sam Rayburn and the Dallas North tollways. With an expansive inventory of both new and used Ford vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in Frisco to learn more.
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6850 State Hwy 121

Frisco, TX

75034

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Showing 1,398 reviews

July 29, 2021

Service department is lacking in communication really bad. Made an appointment 2 weeks out and when I arrived for my appointment was told there were running 3 to 4 days behind. It ended up being a whole More

by Jjadcadpbd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Zack
Aug 13, 2021 -

AutoNation Ford Frisco responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (972) 763-5523 so we can work towards a resolution. Take care!

July 28, 2021

The service personnel was all very helpful in answering all of my questions especially since I was a new customer. They were quick and thorough with my service. More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawk
Aug 13, 2021 -

AutoNation Ford Frisco responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2021

AutoNation is a great place to purchase and service your auto. They consistently provide courteous and professional service. Hawk is the Best in providing service. Thank you, More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawk Marshall Dan provided Excellent service. Thank you.
Aug 13, 2021 -

AutoNation Ford Frisco responded

Larry, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Frisco! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2021

They are very busy since the pandemic has slowed down. It took a whilefor them to find the problem with my vehicle but they did find it and took care of it. They have always done a great job and I comme More

by magnetron
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan (unknown), Mark Bippus
Aug 16, 2021 -

AutoNation Ford Frisco responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 27, 2021

This dealership service department offers NO discounts for maintenance or oil changes. Richardson Ford Dealership provides on their website coupons. Service labor too high! O More

by patmccor2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not recall service tech., Cheyne Peck
Aug 16, 2021 -

AutoNation Ford Frisco responded

Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (972) 763-5523. We'd appreciate the chance to make your experience a positive one.

July 27, 2021

I signed a contract on a mustang here, they called me back a week later saying that the financing fell through. They are telling me I have to either put more money down or sign a new contract at a higher More

by Taylor
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex
Aug 16, 2021 -

AutoNation Ford Frisco responded

Hi Taylor, we are deeply disappointed by your experience at AutoNation Ford Frisco. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (972) 763-5523 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

July 27, 2021

Had very positive experience with service department on my recent visit. All work was done to my satisfaction. Service advisor great to deal with. Very professional More

by Larry.parsons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawk Dan
July 26, 2021

I appreciate not being sold unnecessary repairs .. austin and hawk have been good and honest service writers. I have bought 1 vehicle with y’all and bring 2 in for service More

by davidjgolladay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hawk
July 25, 2021

Great experience. Love coming here and never feel like I’m getting one pulled over on me. Clint was great on my last visit. Will be back! More

by jake_moreland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clint
Jul 26, 2021 -

AutoNation Ford Frisco responded

Hi Jake, thank you for your kind review; we are happy to pass along your comments to Clint here at AutoNation Ford Frisco! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 24, 2021

Good sales team and good service team. Always a pleasure to come in there. Looking forward to my next experience. Great job Nicole. You rock More

by Gregg12336
Recommend Dealer
Yes
Employees Worked With
Nicole in service
Jul 26, 2021 -

AutoNation Ford Frisco responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

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