AutoNation Ford Frisco

It took me days of calling the service department to get an answer. I finally called parts and they got someone to answer my call. an answer. I finally called parts and they got someone to answer my call. More

Four stars oil change and customer service. That’s what I requested that’s what I got. Great job. Fifth star is for going above and beyond, Even if just informing the customer to something minor. I was not i requested that’s what I got. Great job. Fifth star is for going above and beyond, Even if just informing the customer to something minor. I was not informed battery cable was loose, After returning home the truck wouldn’t. Dan’s customer service was amazing just a miscommunication between service and customer facing More

Service department was terrible. They gave tons of excuses about why they couldn’t do something or hadn’t. Kept my truck for a month and didn’t fix the problem excuses about why they couldn’t do something or hadn’t. Kept my truck for a month and didn’t fix the problem More

Excellent service! Very courteous! Spacious waiting room.! Could not have been a better experience! Will definitely return - first time visitor. Wonderful expo!! Can not say enough room.! Could not have been a better experience! Will definitely return - first time visitor. Wonderful expo!! Can not say enough More

I bought my Truck from this dealership and it was my first time in for service. I will not be back. First off I had a 745 am appt. and when I should up the line was a 7 cars deep because there was a c first time in for service. I will not be back. First off I had a 745 am appt. and when I should up the line was a 7 cars deep because there was a car that had been dropped off overnight they couldn't start and hadn't moved. Non of the 2 (yes only 2) service advisors had bothered to come out and explain and help the cars lining up. Upon entering I got the basics I needed completed because the other issues I need looked at they were too back up to even look at it. Suggested i come back in a few weeks, Asked how long the oil change and tire rotation would be and was told "1 hour to 1 1/2 hours tops." 2 hours later truck still on a rack and no updates. Went to see what was going on, still only 2 service advisors) and they couldn't get ahold of the tech. they asked me for 20 minutes which turned into 30. Finally got my tuck back and got in it...smelled like oil so the tech had his oily hands on the steering wheel and seats, oil life was not reset, no paperwork showing what had been competed and they didn't even bother to run it through the car wash. Had to leave as I had been there for almost 3 hours now. Called the service manager and GM each twice with no return call/text or email. Worst experience ever and I will not be back. I could have changed the oil, rotated the tires and washed the truck faster. More

Great trade in with excellent salesman (Alexander)! This is the 3rd car in 7 year's I've bought with AutoNation. While I was not fully pleased with Autonation's position on negotiating a downpaymen This is the 3rd car in 7 year's I've bought with AutoNation. While I was not fully pleased with Autonation's position on negotiating a downpayment (we ended up paying $3500, which was unforessen and difficult for us), the vehicle and trade process were great. More

Anna provided us with excellent service by going above and beyond to locate exactly what we were looking for and provided an enjoyable buying experience. and beyond to locate exactly what we were looking for and provided an enjoyable buying experience. More

Prompt service even though my visit was unplanned. I had nails in 2 tires and they quickly performed the repairs and a courtesy vehicle inspection. nails in 2 tires and they quickly performed the repairs and a courtesy vehicle inspection. More

Ford Autonation of Frisco has done a masterful job of being responsive and represent themselves and Ford extremely well. Although my issue was difficult and intermittent, they have not given up and will being responsive and represent themselves and Ford extremely well. Although my issue was difficult and intermittent, they have not given up and will continue to explore and resolve the problem. More

I have to say that I'm very sad that Jordyn left the dealership as she was ALWAYS on top of things when I needed service done with my Edge. However, I'm very happy knowing that Hawk has not left. He w dealership as she was ALWAYS on top of things when I needed service done with my Edge. However, I'm very happy knowing that Hawk has not left. He was my Service Advisor for a long time until he got promoted & he stepped in to help me recently. As always, he provided me the service that he always has. More