AutoNation Ford Frisco

We had our 2010 Edge at Autonation for the drivers side air bag recall. We also had the 80,000 mile service. Our service representative was Elmer. In the past we had come in for the air bag recall and t air bag recall. We also had the 80,000 mile service. Our service representative was Elmer. In the past we had come in for the air bag recall and they discovered they did not have the parts in stock. This time I called Elmer the day before so he could verify that the parts were there. I did not get a call back. We arrived at the shop at the assigned time and before we checked in, asked Elmer to verify the air bag parts were there. They were so we left the car for service. Around noon, we got a call with a message from another service representative stating that the multipoint checks had identified some other issues. I was told that the front brakes were very bad and the car should not be driven. There was also an alignment problem so the tires could not be rotated. He recommended a front brake replacement, brake fluid flush, 4 wheel alignment, and new rear tires. After listening to the message, I called the number and left the message " do the brake work but we will handle the rest". After a few minutes, I called back and specifically said do the front brakes, fluid flush and alignment. I was going to get the tires later. Around 3:00 we got a call that the car was ready. When we picked up the car, the only work that was performed was the air bag recall and the oil and filter change. We first talked to another service rep and he pulled up the bill. He did not know why the brake work was not done. We waited for Elmer to finish the customer he was with and then asked him why the brake work was not done. He said all he heard on the first phone message was "we will handle the rest" and did not listen to the second message. End result was that we will have someone else do the needed work. While waiting to check in the car and while waiting for Elmer, there was lots going on and phone calls were partially listened to. The message that told us about the work needed started with dead space and a back ground conversation going on and then the message to me was left. I fault Elmer for not really paying attention to our needs and calls. I fault the management for the lack of attention to every call. It was not a good experience and will likely mean we will not return to Autonation. More

Great service for a dead battery under warranty. Replaced same day. Friendly staff. Thank you! Replaced same day. Friendly staff. Thank you! More

Great people to work with. They worked hard and not only made sure that the used car they sold me was in perfect condition but also that the numbers fit my budget! Thanks, Ange They worked hard and not only made sure that the used car they sold me was in perfect condition but also that the numbers fit my budget! Thanks, Angel, Kyle and Cody and of course the service team! More

They have communication issues between employees and the consumer. Service department does not check over the vehicle very well. I would be very cautious buying from them. consumer. Service department does not check over the vehicle very well. I would be very cautious buying from them. More

Slow, unorganized, no regard for client. Appeared to be understaffed. The staff there appeared to only be concerned with making it through today and not providing quality customer service. Appeared to be understaffed. The staff there appeared to only be concerned with making it through today and not providing quality customer service. More

This is the third Ford car I have purchased and the costumer service has always been outstanding! My fusion had a recall and dealership took care of it right away. My escape had engine issues and I was costumer service has always been outstanding! My fusion had a recall and dealership took care of it right away. My escape had engine issues and I was also taken care of with those issues. Costumer service is always top notch and the team that helped this with this last purchase were wonderful. I am a proud Ford owner and I look forward to doing business with Ford for a long time. More

Took my Ford Edge in for 22K mile service. Service advisor, Fabian, advised what was needed for servicing, the upfront cost and the approximate wait time. Vehicle was ready in less time tha Service advisor, Fabian, advised what was needed for servicing, the upfront cost and the approximate wait time. Vehicle was ready in less time than expected. Great service on this and previously owned vehicle at this dealership. More

I had an appointment for a simple oil change. I waited at the dealership. It took 2 hours for the oil change. I had to ask about it and they said was just finishing up. Never had an oil change I waited at the dealership. It took 2 hours for the oil change. I had to ask about it and they said was just finishing up. Never had an oil change take about 2 hours. More

Excellent dealer ship great deals and great people honestly would come back to this dealership for my next car honestly would come back to this dealership for my next car More

I clearly stated the reason for my service visit. The service representative tried to pressure me into additional service that I was not ready to perform on my vehicle. When I declined that service The service representative tried to pressure me into additional service that I was not ready to perform on my vehicle. When I declined that service, the service representative was rude. Even though I purchased this vehicle from AutoNation, I will no longer take my vehicle there for service due to the way I was treated. In addition, I will not be purchasing any future vehicles from this dealership. We as consumers have options, there is no reason to give money to any business that is not respectful of my wishes and / or treats me with disrespect. More