AutoNation Ford Frisco

Had a very bad experience with the service department. I went there for oil change and it took over 4 hours to get the job done and after I received the car and went back home I noticed that the oil chang I went there for oil change and it took over 4 hours to get the job done and after I received the car and went back home I noticed that the oil change label on the windshield shows the wrong mileage for the next oil change and they didn’t top off the fluids. Never going back again for any future repairs :( More

This was the first trip to this dealership that I did not have any problems. Normally, for service they keep my car a lot longer than they need to and the communication is awful. Jeremy was amazing, he actua have any problems. Normally, for service they keep my car a lot longer than they need to and the communication is awful. Jeremy was amazing, he actually called me each day and gave me an update on what was going on with my car. Thanks Jeremy for taking the initiative to take on my case since my advisor was too busy. More

Salesman made buying vehicle a pleasant experience. I would recommend this location for anyone who I looking for good customer service. I would recommend this location for anyone who I looking for good customer service. More

Waited the whole day for an oil change and to get my synch fixed. They needed a part for the synch which the never called me about until I got there, than told me my car was ready. Btw my appointment synch fixed. They needed a part for the synch which the never called me about until I got there, than told me my car was ready. Btw my appointment was at 9am and I went there @3 because no one ever called me for a status update. When I go there they told me the car wasn’t ready. It doesn’t take that long for an oil change. Once I got the car they didn’t refill the washer fluid what joke. I c allied the service manager to complain. I think it’s the service tech that rush as well as the advisor that don’t care More

It was okay. Communication was not the best. My vehicle was kept longer than I expected with no communication. I left messages and my call was not returned Communication was not the best. My vehicle was kept longer than I expected with no communication. I left messages and my call was not returned More

Jeremy took great care of me. There was an issue when I arrived as my original service manager was not available. Jeremy didn’t want me waiting and stated he would take care me There was an issue when I arrived as my original service manager was not available. Jeremy didn’t want me waiting and stated he would take care me. He looked up my info and said he would keep me updated while I waited on a warranty repair. And he did just that. I was in and out rather quickly. Thanks Jeremy. More

Great service Mohamed was very helpful. It looks like there service department employees live what they do. It looks like there service department employees live what they do. More

Worst establishment ever. So unprofessional and zero communication between staff members. They tried to charge me almost $2000 for a FREE RECALL appointment because it took So unprofessional and zero communication between staff members. They tried to charge me almost $2000 for a FREE RECALL appointment because it took them an entire week to see that my milage was 100 miles over the warranty. What a joke. I paid for a rental for an entire week for my car To not even be touched. & xxxx you jeremy you were so rude on the phone. Who says “how are you? Haha well lets see after this phone call…” Disgustingly rude. More

Great people to work with. Billy was the Tech I worked with. He was very helpful and answered all my questions. Looking forward to working with him again. Billy was the Tech I worked with. He was very helpful and answered all my questions. Looking forward to working with him again. More