AutoNation Ford Frisco

I would not recommend anyone buying a vehicle from here. I purchased one I live out of the state and it was the worst experience. Let me tell you about my experience, DT provided me wrong information, he in I purchased one I live out of the state and it was the worst experience. Let me tell you about my experience, DT provided me wrong information, he informed me I would be getting certain interest rate. When reading paper work, the interest rate he had told me I would get when singing, it was false number was different from paper work and text. Management got involved because I wanted to back down due to the false information. Finance got involved and said banks owe him favors so will correct it. Sure enough he did he was able to drop a little bit. We finalized paper, and I was told my vehicle would leave on this date in an enclosed trailer. Vehicle never left when I was told it was delayed by 3 days and then when it arrived it came in an open flat bed trailer being pulled by a dodge 2500. After inspecting the vehicle, I was never told it came with window tint not only that the quality of the job was horrible and uneven. Finance agreed with me that quality was horrible and it would work on the reimbursement of the tint. I told him I’d appreciate it, few days go by nothing and I reached out. I asked him if he had a response he informed me he did, Manager Payton was willing to give me the reimbursement if I gave a 5 star review. I informed both of them I would leave a 5 star review after everything was completed (window tint) I was told okay . A few days go by and I reached out to Danny in finance again regarding the reimbursement. He then informs again that manager is ready to refund the window but he wants the review first. Again I explained I’ll do it after everything is completed, because if I do it before, you can cut ties and never reimburse me . A few hours go by and Danny from finance offered to reimburse me 200 out of his own personal account via Zelle. Reason being is because he was going back and forth with his manager. I informed him that’s it’s fine if management didn’t care about experience but I won’t be accepting it. Images are attached thank to auto nation for the great customer service More

Five stars for service department. Anna in sales, very conscientious, but...... Purchased 2024 escape hybrid on March 20. Car has performed well. Issues- Vehicle had over 1300 miles Anna in sales, very conscientious, but...... Purchased 2024 escape hybrid on March 20. Car has performed well. Issues- Vehicle had over 1300 miles on it when I picked it up. Also had some cosmetic damage near left rear tail light and bumper. Also had a tire on rider front that was not original Michelin. There was a Michelin tire wrapped in discount tire plastic in the back. Service department replaced the tire when I brought it back. Had AutoNation collision look at the damage and they said they would need the vehicle for two weeks. Vehicle was sold to me as new, because it had never been titled. Am I supposed to be without a vehicle for two weeks that I recently purchased? I was told by a manager that he did not know what happened to cause the damage. When I ran a Carfax on the vehicle, it revealed that someone had put 1300 miles on the car between October and November. I'm confident the dealership knows who was driving it And what happened. Vehicle should have been sold to me as a demonstrator and not new. Finance- Riyaz Mobhani was deceptive and dishonest. He says "I got you 20 oil changes", Instead of saying, I can sell you 20 oil changes for $1500. He sells me on a vehicle protection plan for $4800, even though I tell him that the contract clearly says vehicle cannot be used for commercial purposes, and I have made it abundantly clear that I am purchasing this vehicle to use on rideshare. Riyaz's Response is"What you do for a living is none of their xxxx business". He can say that, but the contract says otherwise. I went back to him the next day and said to cancel the service contract because it was putting me in a position to perhaps have to lie to whoever is servicing my Vehicle. The contract says I can cancel it anytime. Riyaz Stalled me and told me to wait a month. I went back again a few days later and signed the cancellation form. $1500 Has been credited to my principal for the oil change cancellation. As of yesterday, AutoNation finance has no record of any other credit. Conclusion- If you were buying a vehicle from this dealership, run a Carfax on it before you purchase. Plan on dealing with deception and dishonesty in finance More