AutoNation Ford Frisco

A Beyond Frustrating Experience at AutoNation Ford Frisco I’ve bought plenty of cars from other AutoNation locations, but my experience at AutoNation Ford Frisco was hands down the worst and most d Frisco I’ve bought plenty of cars from other AutoNation locations, but my experience at AutoNation Ford Frisco was hands down the worst and most dishonest car-buying experience I’ve ever had. It all started when I connected with Brandon Wilson (great guy, by the way) via text to discuss a deal on a truck. After some back-and-forth with four different people responding via their text system, we agreed on a deal. I drove over an hour to the dealership, excited to finalize things, only to discover the deal had completely changed. They demanded I pay for dealer add-ons that weren’t part of the original agreement—classic bait-and-switch tactics. Frustrated, I left the dealership. Shortly after, I got a message saying the manager wanted to revisit the deal and told me to hang around the area. At 8:09 PM that evening, I received a message offering a new deal—on the condition that I return to the dealership immediately. Keep in mind, I live over an hour away. There was no way I’d be getting back home before midnight if I had returned. So we agreed to finalize the paperwork over the phone and arranged for the truck to be delivered to my house the next day. They ran my credit, took a $2,000 deposit, and the finance team called with an absurdly high interest rate. After I pushed back and mentioned where my numbers were, the rate magically dropped. I told them I needed to consult my accountant regarding the term options, and by this time, it was already 10 PM. The next morning, I confirmed that I would accept the 60-month financing option. Instead of moving forward as agreed, they pulled yet another bait-and-switch. They claimed the financing company would now only approve 72 months. This is yet another tactic they use to squeeze more money out of deals by manipulating financing terms. And to top it all off, after confirming my terms, they canceled the deal entirely, saying they had three other buyers willing to pay full MSRP. This was by far the dirtiest, most unprofessional dealership I’ve ever dealt with. The bait-and-switch tactics, the constant pressure to make rushed decisions, the manipulation of financing terms, and the outright dishonesty were appalling. If you’re considering AutoNation Ford Frisco, think twice. Save yourself the headache and take your business elsewhere. More

Lorraine of AutoNation Ford in Frisco was very helpful and transparent during the work on my car. Her communication both before my appointment and during the appointment were very much appreciated. She and transparent during the work on my car. Her communication both before my appointment and during the appointment were very much appreciated. She even had my car delivered to me so my wife didn't have to leave work. I would highly recommend visiting her at this dealership. More

If you want a relaxed guy to show you cars that isn't pushy or creepy, see Johnathan here! He was so helpful and chill and made everything low stress. pushy or creepy, see Johnathan here! He was so helpful and chill and made everything low stress. More

We purchased our last two vehicles from AutoNation Ford Frisco and have always had them serviced there without a problem. Frisco and have always had them serviced there without a problem. More

I dropped in unannounced, they squeezed me in for an oil change and then did a front end. Alignment for me as well and I was out of there in about an hour and a half! They even help me get the oil change co change and then did a front end. Alignment for me as well and I was out of there in about an hour and a half! They even help me get the oil change covered through my extended warranty service More

Obi and joshua who both kind professionals who helped me through a very stressful process of getting some warranty work handled through a very stressful process of getting some warranty work handled More

Amazing customer service. They also have an amazing acquisitions team! Thanks! Will recommend in the future! They also have an amazing acquisitions team! Thanks! Will recommend in the future! More

Started off a little. Called about a particular car. Set up a time to go see it. The car wasnt on the lot, but still at a prep facility. Took about 2 hours, but finally g Called about a particular car. Set up a time to go see it. The car wasnt on the lot, but still at a prep facility. Took about 2 hours, but finally got the see the car. I liked the car and bought it that day. The buying process was smooth with no unexpected issues. I went back 5 days latter and picked up my car. It was overall a smooth process. More

They’re one of the dealerships that tries to add $3000-$4000 to their advertised price for things that cost them almost nothing. It seems that since Covid, some dealers feel entitled to try to total $3000-$4000 to their advertised price for things that cost them almost nothing. It seems that since Covid, some dealers feel entitled to try to totally rip people off. My salesman was fine, but the management of this dealership makes it hard to give them a good review when they so flagrantly try to rip you off. More

I had a fantastic experience at AutoNation Ford Frisco. The team was friendly, knowledgeable, and made the entire car-buying process smooth and stress-free. They listened to my needs, helped me find the pe The team was friendly, knowledgeable, and made the entire car-buying process smooth and stress-free. They listened to my needs, helped me find the perfect car, and were transparent throughout. I couldn’t be happier with my new Ford and the excellent service I received. Highly recommend this dealership to anyone looking for a hassle-free experience! Definitely my family will be doing business with this outfit Thank you More