AutoNation Ford Frisco

There’s a reason I drive all the way to Frisco from Justin Texas to get my truck serviced. It’s the people! Jamie Little is my service rep and he tells me exactly what’s wrong without up selling me an Justin Texas to get my truck serviced. It’s the people! Jamie Little is my service rep and he tells me exactly what’s wrong without up selling me and I appreciate that! More

Scott was very helpful with the purchase of our new vehicle. The entire staff was friendly and helpful and got us on our way quickly. vehicle. The entire staff was friendly and helpful and got us on our way quickly. More

First day serving dealer charged 700$ and returned back the car . After 2 days again same issue and charged another 500$ . Diagnosis is not done properly . Labour rate is costly compared to other shops and the car . After 2 days again same issue and charged another 500$ . Diagnosis is not done properly . Labour rate is costly compared to other shops and no guarantee will work for at least 1 week . More

Mr. Josh made this entire process run smoothly from start to finish. I appreciate his awesome work to finish. I appreciate his awesome work More

Felt stranded in Frisco. My normal dealership for my needs is in Dallas. Relieved to find out AutoNation Ford Frisco was only 5 minutes away. Joshua McCaffrey Service Advisor My normal dealership for my needs is in Dallas. Relieved to find out AutoNation Ford Frisco was only 5 minutes away. Joshua McCaffrey Service Advisor greeted me with a smile. My stress level was immediately lowered. Explained my problem, he was very patient and understanding while I decided what to do. I asked him if the part needs to be replaced how much? He looked up the replacement cost for me just in case. I asked him to write up the ticket and he said let's just see what they find. While only waiting a very sort time he said "Let me go and see how things are going". He came back with his smile and told me what they found and that it was fixed. AutoNation should be blessed to have Joshua as a Service Advisor. His compassion, understanding, empathy is a character trait very rare these days. Thank you Joshua for making me feel like I mattered and all your help in my time of need. Your the BEST!!!! More

Smoothest and fastest new vehicle purchase ever for us. They had very close to what we wanted and made the deal very attractive! They had very close to what we wanted and made the deal very attractive! More

Autonation is amazing! We were from out of town and had to get back on the road. They were able to diagnose and fix the problem, and we were on our way. Joshua was our serv We were from out of town and had to get back on the road. They were able to diagnose and fix the problem, and we were on our way. Joshua was our service advisor. He was right there to answer my questions and address concerns. He was even helpful a couple days after picking up our vehicle. THANKS JOSHUA! We made it home! More

Just purchased my new Ford Explorer from AutoNation Ford Frisco on May 22, 2025, and I have to say—it was one of the best car-buying experiences I’ve had. Michael Kranz in sales was incredible to work wi Frisco on May 22, 2025, and I have to say—it was one of the best car-buying experiences I’ve had. Michael Kranz in sales was incredible to work with. He wasn’t pushy at all, listened to what I needed, and helped guide me to the perfect vehicle without any pressure. He knew the Explorer inside and out, and made sure I was confident in my choice. Big shoutout to Austin Pritchard in finance as well—he made the paperwork process feel quick and easy. He explained all the numbers clearly and worked with me to get the best deal possible. Very straightforward and professional. I drove off the lot feeling great about my purchase and the whole process. If you’re thinking about getting a Ford, go see Michael and Austin at AutoNation Ford Frisco—you won’t regret it. Highly recommend! More

Lori has Top Notch customer service and is an excellent communicator. She got all my maintenance taken care of, she suggested wiper blades which I had forgotten about and needed. I took advantage of the de communicator. She got all my maintenance taken care of, she suggested wiper blades which I had forgotten about and needed. I took advantage of the deluxe wash which was cheaper than my regular car wash and did a better job. She even dropped off my car to my doorstep free of charge. I'm definitely going to come back to this location! Thank you. More

Friendly staff, clean waiting are, very flexible on how your vehicle is returned to you such as delivery to your home your vehicle is returned to you such as delivery to your home More