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AutoNation Ford Fort Worth - Service Center
Fort Worth, TX
494 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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494 Reviews of AutoNation Ford Fort Worth - Service Center
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August 02, 2021
On line service scheduler is great and Susan Lee is so helpful and professional. I always have a nice visit with her. The wait time is very minimal and the Wifi allows me to work while I wait. Over the y helpful and professional. I always have a nice visit with her. The wait time is very minimal and the Wifi allows me to work while I wait. Over the years I have tried other Ford dealerships for my service but must say AutoNation Fort Worth is by far the best. More
by JMT
Employees Worked With
Susan Lee
July 30, 2021
Very prompt & professional. Susan took great care of my truck! Did a rotate & balance, oil change, & had my cameras replaced. Dropped it off in the morning & picked up later in the day. truck! Did a rotate & balance, oil change, & had my cameras replaced. Dropped it off in the morning & picked up later in the day. More
by Incognito
Employees Worked With
Susan
July 30, 2021
Very informative and professional all around. Susan Lee was great. thanks. I was updated on the status of my vehicle repair and in the future I will seek their advice before buying on line. was great. thanks. I was updated on the status of my vehicle repair and in the future I will seek their advice before buying on line. More
by wham62
Employees Worked With
Susan Lee
July 29, 2021
Took my F250 in for an update. They flashed my tune and then wiped their hands of it and I was on my own. I had to have it towed to a mechanic. Tow bill and reprogram cost me $1050. They did recommend a to then wiped their hands of it and I was on my own. I had to have it towed to a mechanic. Tow bill and reprogram cost me $1050. They did recommend a tow company. More
by john.gombar
Employees Worked With
Susan
July 27, 2021
Jose did a super job as the service rep. He's always professional and courteous. Provides up to date and timely info. Visit could have been avoided (I think) if previous visits would have detected the f professional and courteous. Provides up to date and timely info. Visit could have been avoided (I think) if previous visits would have detected the failing alternator - which I had advised Jose that AAA pointed out to me on several occasions - the technicians maybe don't have the proper tests to detect failing diodes? More
by kep.200602
Employees Worked With
Jose
July 25, 2021
Very satisfied with the work. I have been using AutoNation since I bought the truck in 2013. Very professional service reps. Received a follow-up call a fem days later. No other mechanics have work AutoNation since I bought the truck in 2013. Very professional service reps. Received a follow-up call a fem days later. No other mechanics have worked on this vehicle. More
by rodney-hanson
Employees Worked With
jose ramos
July 24, 2021
Jeff kept me informed even though the wait was longer than I expected. On second visit for the same issue, Alan did not keep me informed and I waited all day to have the turn indicator repaired. than I expected. On second visit for the same issue, Alan did not keep me informed and I waited all day to have the turn indicator repaired. More
by Debsada
Employees Worked With
Jeff and Alan
July 23, 2021
Great staff and service. Very professional. Explained everything in detail. Vehicle was ready in a timely manor. Waiting room very clean and comfortable. Well stocked with coffee and snacks. everything in detail. Vehicle was ready in a timely manor. Waiting room very clean and comfortable. Well stocked with coffee and snacks. More
by gonzytrevino
Employees Worked With
Jeff
September 11, 2018
Would recommend any other local Ford dealership. Brought vehicle in to address loud, reproducible, and acknowledged noise under truck. Service contact was able to hear noise and reproduce. Was told t Brought vehicle in to address loud, reproducible, and acknowledged noise under truck. Service contact was able to hear noise and reproduce. Was told that there is a diagnostic process that would take place upon drop off. Was contacted shortly after drop off and informed nothing will be done for my issue. Was told that sometimes on other trucks, he has been able to repair noise and sometimes the repairs do not address the noise, but that for me, nothing will be done. Was told that all Ford trucks make this noise and that I need to deal with it as Autonation will not be addressing noise. At check-out received bill for diagnostic time of under warranty visit. Check-out attempted to call service contact to front and he never appeared. She agreed to not charge me for diagnostic time that was billed to me. I no longer enjoy my vehicle and feel that it is unsaleable for no one surely would be satisfied with an ever present knocking sound that I am told is unrepairable and told that every Ford truck has. I have not been able to find another Ford truck or speak with another Ford truck owner that has this noise present. More
by FW_Ford_Owner
Employees Worked With
Tim Bell
January 23, 2018
ADVISOR SUSAN LEE AND MANAGER LARRY STINCE The dealership and staff lack in committing a service experience worth returning. The advisor failed to call in and claim a extended warranty claim an The dealership and staff lack in committing a service experience worth returning. The advisor failed to call in and claim a extended warranty claim and told us it was a non covered item charging us over $2000.00 in repairs. After further research and a call into the extended warranty company myself, I find out that the repairs should have been covered. I did call to speak with the service manager with no resolution or explanation and the general manger and has not returned my phone call. DO NOT GO TO AUTONATION More
by bells7179
Employees Worked With
SUSAN LEE AND LARRY STINCE
