AutoNation Ford Fort Worth - Service Center

The people are, to a person, very nice.The service has The people are, to a person, very nice. The service has been embarrassingly flawed for years. If it weren't for the convenience (so inconvenient to The people are, to a person, very nice. The service has been embarrassingly flawed for years. If it weren't for the convenience (so inconvenient to go to another AutoNation) I would NOT go back. The people I work with and talk to are very polite, but something is invariably wrong with the service: Oil change and service - forgot to reset the computer and the dashboard reminds me every time I start it to change oil and coolant. I have had to have the back-up camera "fixed" multiple times. The last time the "fix" lasted two days. They then promised a loaner to do it right. A couple months later I called to get it fixed and they had no loaners. I took it in anyway, and they didn't have the parts. They told me what it would cost, when it is still under warranty. Then they said they would have to get the warranty approved, which took an entire day -- and it had already been approved proeviously. Either they do not read their previous records or their approval policies need to be revisited. I need my truck for work during the week and at the ranch on weekends which makes convenience important. The email asking for my review had a phone number "for easy reference." I called the number because I wanted to seek a resolution verbally without writing such a poor review. The posted phone number was answered as "BMW of Del Ray Beach!" The supervisors either are not aware, or, if they are, should be ashamed of these results. More

Each time I’ve been the employees are very helpful and nice to deal with. nice to deal with. More

Came in to have a “recall” corrected at 8 in the morning. No one called me so at 3 I call only to find out they haven’t looked at my car. The next day no one called me so at noon I called and was told that t No one called me so at 3 I call only to find out they haven’t looked at my car. The next day no one called me so at noon I called and was told that the part for the recall has not been available for over a month. It seems to me that the service person should have known this when I made The appointment to come in to have it corrected. The service person told me she didn’t know when this “recall” part would be in and that there where 8 cars in the shop waiting for the same part. This is POOR SERVICE and I still have a car that is not repaired. More

They have always treated me fairly and taken good care of me anytime I had a question. me anytime I had a question. More

Darla was very helpful and informative. She kept me updated. I waited for my car and was finished on time. This was a Maintenence appointment. updated. I waited for my car and was finished on time. This was a Maintenence appointment. More

The dealership was slow seemed to be understaffed, the service managers are not professional, the technician forgot to reset the computer when finished, brought back with one tire showing 67 psi. I had to service managers are not professional, the technician forgot to reset the computer when finished, brought back with one tire showing 67 psi. I had to return and wait again, the car wash not washed. Disappointed More

I have always had excellent service. They alway greet you promptly when you arrive and advise of any special deals that are available. promptly when you arrive and advise of any special deals that are available. More

Top rate service and attention to detail by service staff at AutoNation Ford in Fort Worth Texas. Will refer others to this location/service provider at AutoNation Ford in Fort Worth Texas. Will refer others to this location/service provider More

Allen was incredible! He made sure everything was taken care of in a timely manner!! care of in a timely manner!! More

Jeff Sanderson and Gary Allen did a great job. Recall work was done in a timely manner. Everybody I had contact with was very friendly work was done in a timely manner. Everybody I had contact with was very friendly More