AutoNation Ford Fort Worth - Service Center

Having only 1 person scheduling for multiple dealerships makes the caller wait too long. An oil change with tire rotation should not take 100 minutes! There was no hand sanitizer in the waiting room (the ma makes the caller wait too long. An oil change with tire rotation should not take 100 minutes! There was no hand sanitizer in the waiting room (the machine was out of liquid). After my car was delivered to the pick-up area, it took 12 minutes for me to get the paperwork and this happened only when I walked over and stood in front of the rep! This dealership service missed on this one... More

It is all good. Friendly service employees. Service technicians know how to fix your vehicle the first time. Good waiting area for service. Very well trained cashiers. technicians know how to fix your vehicle the first time. Good waiting area for service. Very well trained cashiers. More

Each time I’ve been the employees are very helpful and nice to deal with. nice to deal with. More

Came in to have a “recall” corrected at 8 in the morning. No one called me so at 3 I call only to find out they haven’t looked at my car. The next day no one called me so at noon I called and was told that t No one called me so at 3 I call only to find out they haven’t looked at my car. The next day no one called me so at noon I called and was told that the part for the recall has not been available for over a month. It seems to me that the service person should have known this when I made The appointment to come in to have it corrected. The service person told me she didn’t know when this “recall” part would be in and that there where 8 cars in the shop waiting for the same part. This is POOR SERVICE and I still have a car that is not repaired. More

My truck needed a special part from Ford that was in short supply. A day or two repair lasted for over a month having to wait for Ford to get and send the part. However Darla was very helpful and kept short supply. A day or two repair lasted for over a month having to wait for Ford to get and send the part. However Darla was very helpful and kept me informed of the status, kept following up with the parts person and notified me as soon as the part came in and worked to get my truck repaired asap. Thank you Darla. More

The people are, to a person, very nice.The service has The people are, to a person, very nice. The service has been embarrassingly flawed for years. If it weren't for the convenience (so inconvenient to The people are, to a person, very nice. The service has been embarrassingly flawed for years. If it weren't for the convenience (so inconvenient to go to another AutoNation) I would NOT go back. The people I work with and talk to are very polite, but something is invariably wrong with the service: Oil change and service - forgot to reset the computer and the dashboard reminds me every time I start it to change oil and coolant. I have had to have the back-up camera "fixed" multiple times. The last time the "fix" lasted two days. They then promised a loaner to do it right. A couple months later I called to get it fixed and they had no loaners. I took it in anyway, and they didn't have the parts. They told me what it would cost, when it is still under warranty. Then they said they would have to get the warranty approved, which took an entire day -- and it had already been approved proeviously. Either they do not read their previous records or their approval policies need to be revisited. I need my truck for work during the week and at the ranch on weekends which makes convenience important. The email asking for my review had a phone number "for easy reference." I called the number because I wanted to seek a resolution verbally without writing such a poor review. The posted phone number was answered as "BMW of Del Ray Beach!" The supervisors either are not aware, or, if they are, should be ashamed of these results. More

I have been coming for regular service for almost four years and have always been treated well. Allen took care of me this time and answered all my questions. years and have always been treated well. Allen took care of me this time and answered all my questions. More

They have always treated me fairly and taken good care of me anytime I had a question. me anytime I had a question. More

Darla was very helpful and informative. She kept me updated. I waited for my car and was finished on time. This was a Maintenence appointment. updated. I waited for my car and was finished on time. This was a Maintenence appointment. More

The dealership was slow seemed to be understaffed, the service managers are not professional, the technician forgot to reset the computer when finished, brought back with one tire showing 67 psi. I had to service managers are not professional, the technician forgot to reset the computer when finished, brought back with one tire showing 67 psi. I had to return and wait again, the car wash not washed. Disappointed More