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AutoNation Ford Fort Worth - Service Center

Fort Worth, TX

4.5
494 Reviews

494 Reviews of AutoNation Ford Fort Worth - Service Center

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October 29, 2021

Always there to help out to get the car fixed. Always up front in presenting how much it will cost to fix the car - what is number 1 too fix and what can be done later. More

by Clark3412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
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Nov 02, 2021 -

AutoNation Ford Fort Worth responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

October 25, 2021

I had an appointment for 9AM for a oil change. I didn’t leave until 2 PM. Never got an explanation for why it took 5 hours to change my oil. More

by schylargaither
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t remember
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Oct 29, 2021 -

AutoNation Ford Fort Worth responded

Hi, we are deeply disappointed by your experience at AutoNation Ford Fort Worth. If you would be willing to give us another chance in the future, please reach out to our General Manager at (817) 200-4212. We would appreciate the chance to turn your experience around.

October 22, 2021

Great service. My car was in for a bit, but Jose kept me informed with what was going on and did a great job. This is my third car at this dealer, I have complete confidence in the service and in Jose. More

by Jayembe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Oct 26, 2021 -

AutoNation Ford Fort Worth responded

Hi, we appreciate your positive review about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 19, 2021

Darla was very informative and helpful when I schedule my oil change and state inspection. Great customer service More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darla
Report | Print
Oct 24, 2021 -

AutoNation Ford Fort Worth responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 17, 2021

Jeff provided wonderful, fast service. He had all my paperwork ready to go when I arrived. I was notified promptly when the work was complete. More

by Steppcr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Oct 19, 2021 -

AutoNation Ford Fort Worth responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 17, 2021

They charged us for wiper fluid but they did not fill it up it was half way filled up???? Paperwork not finished when we were told car was ready to pick up! More

by Deborah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Oct 17, 2021 -

Deborah responded

Need to make sure work is completely checked

October 15, 2021

Prompt, courteous, thorough, answered all questions, I do miss Mike Parker as he was so approachable. More

by Andy sewell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
Report | Print
Oct 19, 2021 -

AutoNation Ford Fort Worth responded

Hi Andy, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

October 15, 2021

Experience was great but the wait time for an oil change is a little long. With an appointment I waited about an hour and a half. More

by Carries
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Oct 19, 2021 -

AutoNation Ford Fort Worth responded

Hi Carries, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 14, 2021

Sent me a notice I had a recall on my F 250. Ford has yet to send me a notice. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
S. Hunter
Report | Print
Oct 19, 2021 -

AutoNation Ford Fort Worth responded

Hi, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!

October 13, 2021

Everything went as expected good service thanks Susan Lee for taking care of me. Really appreciate them More

by dorothy_fuller19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Lee
Report | Print
Oct 18, 2021 -

AutoNation Ford Fort Worth responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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