AutoNation Ford Fort Worth - Service Center

great service department - they always are timely, efficient and don't try to constantly upsell things that are not needed like many dealerships efficient and don't try to constantly upsell things that are not needed like many dealerships More

I live in Arlington, so going to this dealership is quite a trek. Fortunately, it has been worth it. They are super friendly here and go out of their way to welcome me to their dealership. They are also ver a trek. Fortunately, it has been worth it. They are super friendly here and go out of their way to welcome me to their dealership. They are also very timely by getting my car finished accurately and quickly. The waiting area is clean and supplied with items to drink. I will continue to visit this dealership whenever I need work done. More

Did a good job, delivered on time and completed as expected. My service advisor Ciara Hernandez was pleasant and well informed. expected. My service advisor Ciara Hernandez was pleasant and well informed. More

The service was very fast indeed and I was very pleased with the quality of the work. with the quality of the work. More

I was able to have my car serviced in a decent time even though I didn't have an appointment. They are always helpful and courteous. though I didn't have an appointment. They are always helpful and courteous. More

Great service and hospitality ,listen to my concerns or problem I might have. Vehicle is always returned very clean. problem I might have. Vehicle is always returned very clean. More

No communication on vehicle. Wasn’t told it would be a 7 day wait to even have it looked at. Was called 3 days after the appointment to say they were keeping it. That was the Wasn’t told it would be a 7 day wait to even have it looked at. Was called 3 days after the appointment to say they were keeping it. That was the first time I was told there was any wait. Then was only called back 1 time after 1 week to ask what was happening. I wasn’t called back again, not even once to give me the status. I had to call in 4 times to try to find out what was going on. After a few more days and I had to call the main service phone number to tell them I was coming to get it. Couldnt get ahold of my assigned service rep. They couldn’t replicate the stall, and didn’t get the part for the recall so nothing was done in having the vehicle for 9 days after THEY scheduled the appointment and the specific day for me to bring it in. More

I really trust these guys. Mike always takes great care of me. I love my truck about as much as I love my dog! Mike always takes great care of me. I love my truck about as much as I love my dog! More

Jeff Ramos- service didn’t believe us when we arrived on a spare sensor triggering tire low on car. I’m not there bc I’m bored and have nothing to do. I’m there to get something fixed that needed fixing. a spare sensor triggering tire low on car. I’m not there bc I’m bored and have nothing to do. I’m there to get something fixed that needed fixing. Waited almost 2 hours for a spare tire to plugged. Do better! This is the worst service I’ve received in long time & only & last car I buy from AutoNation. It hasn’t been a great experience overall. More

Went in for Ford recall. Had to leave for a few days to check out and send pictures to Ford who said “no problem” so picked it up and wait until or if have a problem later. Had to leave for a few days to check out and send pictures to Ford who said “no problem” so picked it up and wait until or if have a problem later. Jeffery Sanderson was the service writer and he was good about keeping me informed about situation. Talked with mechanic who worked on car but forgot his name. He was nice and gentlemanly and was sorry it took so long but if any problems bring car back. Thanks for returning car clean. More