AutoNation Ford Fort Worth - Service Center

I had to go back 3 times the first time they told me to go back another day because they said they wouldn’t get to my car for 2 days so they had me take it back another day . When I showed up on Feb day th go back another day because they said they wouldn’t get to my car for 2 days so they had me take it back another day . When I showed up on Feb day they told me they told me to take it back another day because they were already 15 cars behind . The 3rd time I took my car they took it in right away and fixed the problem within 2 1/2 hours but then the same problem occurred 3 days later . So now have to take my car back ! Smh More

Stephan Hunter was great to work with in the service department. Had an oil change and a recall taken care of. Mr. Hunter was professional and very polite to us. department. Had an oil change and a recall taken care of. Mr. Hunter was professional and very polite to us. More

Service at Autonation, Fort Worth, has always been easy and pleasant. The attending personnel are always courteous and helpful, and answer any questions of any concern. I have no complaints in my exper and pleasant. The attending personnel are always courteous and helpful, and answer any questions of any concern. I have no complaints in my experiences with Autonation. More

Service department is quick, efficient, and friendly. My experiences here have always been stress free. experiences here have always been stress free. More

Took our Ford Expedition in because of a bent wheel. Darla had the new wheel and tire the next day. GOOD job! I had to change out the wheel though. We called the 24 hour service and was told 68 min. The Darla had the new wheel and tire the next day. GOOD job! I had to change out the wheel though. We called the 24 hour service and was told 68 min. Then another text came and said that was canceled and it would be 90 min. I changed myself. But this had nothing to do with Auto Nation Fort Worth. More

AutoNation has kept our Mazda CX7 in good shape for many years. The representatives are always friendly, courteous, and efficient. I recommend them to anyone seeking a good service department for their ve years. The representatives are always friendly, courteous, and efficient. I recommend them to anyone seeking a good service department for their vehicle. More

Excellent online scheduling, quick turnaround, great shuttle service. Will definitely continue with this dealer. Thank you! shuttle service. Will definitely continue with this dealer. Thank you! More

This was not a very good visit this time around. Arrived and was asked if I had an appointment, lady that asked just passed me onto the next service agent and then was told to wait as the one assigned to my and was asked if I had an appointment, lady that asked just passed me onto the next service agent and then was told to wait as the one assigned to my appointment was not around. Finally Mike the manager came out to begin the check in process. I waited for two hours for a regular maintenance service. I got up to walk around and noticed my vehicle parked outside the waiting area, I went to ask if my vehicle was ready and the cashier had no idea since the paperwork was had not been brought up yet. She made a phone call to see what service agent had it and finally she was told it was being brought up by the service agent that had my paperwork. He walked in didn’t bother to explain anything to me or ask if I needed anything else. All he was worried about was what was he going to order for lunch. I’m my opinion that is poor customer service and maybe he needs a bit more training in that department. I don’t remember his name but I’m sure they know who he is. I may think twice about going back but this dealership is 10 min from home. Thanks More

Needed service was performed moderately quickly and without having to return for a second visit. without having to return for a second visit. More

Allen Service writer did an excellent job got me in and out promised me everything would go OK which it did out promised me everything would go OK which it did More