AutoNation Ford Fort Worth - Service Center

Darla Marshall in service was great and understanding. Ford eco boost engine is junk and now need new engine at $12,000 for a problem that is all over the internet. .Customer s great and understanding. Ford eco boost engine is junk and now need new engine at $12,000 for a problem that is all over the internet. .Customer service for Ford Corporate said they weren't aware of the problem. Darla was great but Ford drags the rating down. Darla would get a 5 but overall experience consists of poor workmanship by Ford Motors. Don't buy a Ford fusion with the eco boost engine. More

One problem was solved, but another was created. Had a battery replaced, but now my windshield wipers don't work. Attempted to call the location, but it only directed me to a call center to schedule Had a battery replaced, but now my windshield wipers don't work. Attempted to call the location, but it only directed me to a call center to schedule an appointment. More

I hope Darla Marshall stays at AutoNation. She seems to know what customer service really is and how to do what is expected. She seems to know what customer service really is and how to do what is expected. More

We always get good service here. Everyone is always nice and polite. They always tell us if we need something done and notify us when we need service. Everyone is always nice and polite. They always tell us if we need something done and notify us when we need service. More

Did not have an appointment but they were able to work me in. Service advisor Stephan was very helpful and professional. in. Service advisor Stephan was very helpful and professional. More

Customer service was spot on from the beginning of my first visit there. Service Advisor had met me after arrival and knew who I was and for what needed to be done. Quoted approx time to wait and was ri first visit there. Service Advisor had met me after arrival and knew who I was and for what needed to be done. Quoted approx time to wait and was right on the money, there as well. Very smooth checkout completed my visit. Will definately return for next schedule appt. More

Had tires installed in under 3 hours, however also had an appointment for my sunroof to be looked looked at and was told I would have to leave my vehicle for 48 hours before they could begin to inspect. appointment for my sunroof to be looked looked at and was told I would have to leave my vehicle for 48 hours before they could begin to inspect. More

I have been using this dealership for many years. i have trusted the work of technician David Flores since 1992. i have trusted the work of technician David Flores since 1992. More

When I arrived at the dealership there was no waiting so I got right in. The people were very friendly and the waiting room was comfortable. I got right in. The people were very friendly and the waiting room was comfortable. More

Took my car in for oil change and tire rotation. Agent that took my car didn't ask about other things to check nor give me time to talk. When car was done, I was called to make payment. Agent didn' Agent that took my car didn't ask about other things to check nor give me time to talk. When car was done, I was called to make payment. Agent didn't discuss findings, but when I got home the invoice listed some red items found on inspection that said needed attention but didn't describe what I should do. I was used to local Toyota dealer that the agents thoroughly went over the enitre car when writing up the ticket for maintenance. And after the car was serviced, going over everything with me to explain what was done and what other things needed to be attended to. More